Role Description Mercier Consultancy is excited to offer a Danish Speaking Customer Support position with the flexibility to work from anywhere within Greece. This role includes a relocation package, making it an excellent opportunity for motivated individuals seeking career growth combined with the chance to experience the rich culture and lifestyle of Greece. - Provide exceptional customer support to Danish-speaking clients across various communication channels such as phone, email, and chat. - Address inquiries about products, services, and company policies promptly and accurately. - Resolve customer complaints and issues efficiently to ensure excellent customer satisfaction. - Maintain detailed and accurate records of customer interactions in the CRM system. - Collaborate with internal teams to enhance customer service and overall customer experience. - Keep updated on product knowledge and industry trends to provide informed assistance. Qualifications - Fluency in Danish (both written and spoken) is essential; English proficiency is a plus. - Previous experience in customer service or related roles is preferred. - Strong communication and interpersonal skills with a customer-focused mindset. - Excellent problem-solving skills and a proactive approach to handling customer inquiries. - Experience with customer service software and CRM systems is advantageous. - Ability to work independently while remaining a collaborative team member. - Willingness to relocate within Greece, supported by a paid relocation package. Benefits - Competitive Monthly Salary - Relocation Package - Airport Pick-Up - Fully Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...

Role Description We are seeking a proactive and detail-oriented Customer Service Representative / Office Administrator to support a fast-growing fencing and outdoor living installation company based in New Jersey. This role is critical in managing high volumes of inbound leads generated through social media, referrals, and the company website, while ensuring consistent follow-up, strong customer communication, and accurate CRM management. The ideal candidate is highly organized, customer-focused, and comfortable working across communication, lead follow-up, and light sales support in a dynamic, fast-moving environment. This is not a maintenance role—this company focuses exclusively on installation projects including fencing, patios, pavilions, and landscape-related outdoor living solutions. Key Responsibilities - Customer Communication & Lead Follow-Up - Respond to inbound calls, texts, emails, and online inquiries in a timely and professional manner - Follow up consistently with new and existing leads to maintain engagement and increase conversion rates - Maintain ongoing communication with prospects to ensure the company stays top-of-mind - Send proactive outreach such as promotions, seasonal messaging (e.g., storm readiness), and service reminders - Request and manage customer reviews (including Google reviews) to support reputation building - Lead Intake & Quoting Support - Collect and input customer information (name, contact details, address, source of lead) into the system - Use the company’s online quoting tool to map properties via bird’s-eye view and generate accurate estimates - Assist customers in navigating the quoting process when needed - Support basic interpretation of property layouts (boundaries, fencing lines, structures, etc.) - Ensure quotes and lead data are accurately recorded and tracked - CRM & Pipeline Management - Maintain and update CRM records to ensure data accuracy and completeness - Track lead status and follow-up stages to prevent missed opportunities - Ensure all inquiries are properly categorized, documented, and progressed through the pipeline - Support internal organization of leads coming from multiple channels (website, social media, referrals, showroom traffic) - Administrative & Operational Support - Provide general administrative support to assist day-to-day office operations - Help organize customer communication workflows and follow-up systems - Support light coordination tasks related to scheduling and internal tracking - Assist with basic marketing support such as email campaigns and customer outreach (e.g., Mailchimp or similar tools) Qualifications - Strong English communication skills (written and verbal) - Open to working Saturdays - Prior experience in customer service, office administration, or lead coordination roles - Comfortable handling inbound leads and structured follow-up processes - Basic understanding of sales follow-up (no hard selling required) - Experience using CRM systems or lead tracking tools - Highly organized, detail-oriented, and able to work independently in a remote environment - Ability to learn and operate simple quoting or mapping tools (training provided) - Familiarity with email marketing tools (e.g., Mailchimp) is a plus but not required

• Responding to user requests about the app usage in a timely and accurate way via email • Escalating issues to the engineering team • Identifying and analyzing user needs to provide insights to the product team • Contributing to the projects that would help to improve our current Support processes • Achieving and maintaining high answering speed and support quality results

Role Description At Universally Speaking, you don’t just play games you make them flawless. We’re looking for linguistic perfectionists who live for precision and care deeply about great gaming experiences. You’ll dive into new worlds, spot every linguistic bug, and make sure every word, phrase, and line feels right. It’s hands-on, it’s fast-paced, and it’s all about ensuring players across the globe get the best possible version of the game. - You’ll work side by side with talented testers, translators, and developers, reporting issues clearly and working relentlessly to make sure they’re fixed. - You’ll be the guardian of language in every game you touch making sure every word, menu, and in-game message feels natural, accurate, and culturally right. - You’ll test games like a pro, following our proven Universally Speaking LQA methods that define the industry standard for linguistic quality. - Your reports will make a difference: you’ll use professional bug databases to describe linguistic issues clearly, track progress, and verify that fixes hit the mark. - You’ll evolve from tester to trusted LQA expert across everything from indie gems to AAA blockbusters owning your projects and mastering the full testing cycle from start to finish. - You’ll write and refine test cases, document your findings, and set the bar for best practices in LQA. - You’ll collaborate with developers and fellow testers early in the process, helping shape how each game’s localisation is tested and improved. - You’ll constantly look for smarter, faster, better ways to do things taking initiative to optimize workflows, share knowledge, and raise the standard for everyone around you. Qualifications - A chance to turn your passion for games into a full-time career getting hands-on with titles before anyone else does. - A dynamic, international team where creativity and precision go hand in hand. - Full-time stability with a Monday–Friday schedule, so your evenings and weekends stay yours. - Opportunities to grow your skills through real-world experience in LQA, translation technology, and project management. - A culture built around teamwork, learning, and the satisfaction of knowing you help shape how millions of players experience their favourite games. Benefits - Career growth and learning opportunities to help you level up professionally. - Paid training with leading specialists in the games industry learn from the best. - A culture built on diversity, equity, and inclusion your voice always matters here. - A rewarding referral program bring great people in and get recognised for it.