Universally Speaking

Role Description We are looking to recruit an experienced HR Assistant for our site in Madrid on a Fixed term basis to cover a Maternity leave. They will join a small HR team in this growing fast-paced business. This role requires someone who can start immediately. - Role model the Universally Speaking Values and Behaviours treating employees as Adults, Individuals and Customers. - Understand the business goals and challenges, supporting managers and employees with effective HR support and ensuring we are Fit for the Future. - Act as first point of contact for both internal and external enquiries – proactively responding to all enquiries and escalating as appropriate. Delivering a great employee experience and support service. - Payroll working with the Payroll team internally to make sure relevant starters, leavers and changes are notified. - Work with HR Ops to deliver first class admin and query support to ensure we meet our SLAs. - Systems and Workflows responsible for improvement to HR systems and workflows to optimise effectiveness. Ensuring accurate and timely access to data and minimising duplication of activities aiming for single source of data. Maintaining and managing MyHR and Tensor existing systems. - Support and deliver on our Social events, Wellbeing, Inclusion and Diversity agendas across the business. - Employment Relations Provide confidential People and employment law guidance to Line Managers and employees, ensuring fair and consistent advice and adherence to company and statutory policies. Advising employees and Line managers with Employee Handbook and policy queries, supporting with ER cases, escalating to the HR Operations Lead where required. - Deliver monthly legal review, highlighting implications for the business, advising and delivering change to policies and procedures. Liaise with company lawyers to ensure compliance and best practice. - Health and Safety - Liaising with the General Manager and People team to ensure robust work practices and address any actions required. Qualifications - Background in HR Administration (Essential) - Good working knowledge of Excel - Excellent administration skills - Experience of HR Information Systems - Strong Attention to details - Great organisation skills - Strong time management - Ability to work well under pressure - Excellent communication skills (Ideally Fluent in Spanish & English) Requirements - Maintain records and ensure electronic HR files are kept up to date - Prepare offer letters and contracts of employment - Input and maintain information on various HR systems e.g. Sickness records, probation, starters, leavers and changes to employment. - Complete monthly Payroll amends - Carry out compliance audits - Recruitment and administration Checking Right to work, providing references, medical questionnaires - Support HR Operations Lead as required - Ad hoc tasks and projects as required Benefits - Free daily transportation to and from the office get to work with ease. - Career growth and learning opportunities to help you level up professionally. - Paid training with leading specialists in the games industry learn from the best. - A culture built on diversity, equity, and inclusion your voice always matters here. - A rewarding referral program bring great people in and get recognised for it.

Role Description At Universally Speaking, you don’t just play games you make them flawless. We’re looking for linguistic perfectionists who live for precision and care deeply about great gaming experiences. You’ll dive into new worlds, spot every linguistic bug, and make sure every word, phrase, and line feels right. It’s hands-on, it’s fast-paced, and it’s all about ensuring players across the globe get the best possible version of the game. - You’ll work side by side with talented testers, translators, and developers, reporting issues clearly and working relentlessly to make sure they’re fixed. - You’ll be the guardian of language in every game you touch making sure every word, menu, and in-game message feels natural, accurate, and culturally right. - You’ll test games like a pro, following our proven Universally Speaking LQA methods that define the industry standard for linguistic quality. - Your reports will make a difference: you’ll use professional bug databases to describe linguistic issues clearly, track progress, and verify that fixes hit the mark. - You’ll evolve from tester to trusted LQA expert across everything from indie gems to AAA blockbusters owning your projects and mastering the full testing cycle from start to finish. - You’ll write and refine test cases, document your findings, and set the bar for best practices in LQA. - You’ll collaborate with developers and fellow testers early in the process, helping shape how each game’s localisation is tested and improved. - You’ll constantly look for smarter, faster, better ways to do things taking initiative to optimize workflows, share knowledge, and raise the standard for everyone around you. Qualifications - A chance to turn your passion for games into a full-time career getting hands-on with titles before anyone else does. - A dynamic, international team where creativity and precision go hand in hand. - Full-time stability with a Monday–Friday schedule, so your evenings and weekends stay yours. - Opportunities to grow your skills through real-world experience in LQA, translation technology, and project management. - A culture built around teamwork, learning, and the satisfaction of knowing you help shape how millions of players experience their favourite games. Benefits - Career growth and learning opportunities to help you level up professionally. - Paid training with leading specialists in the games industry learn from the best. - A culture built on diversity, equity, and inclusion your voice always matters here. - A rewarding referral program bring great people in and get recognised for it.

Role Description At Universally Speaking, you don’t just play games you make them flawless. We’re looking for linguistic perfectionists who live for precision and care deeply about great gaming experiences. You’ll dive into new worlds, spot every linguistic bug, and make sure every word, phrase, and line feels right. It’s hands-on, it’s fast-paced, and it’s all about ensuring players across the globe get the best possible version of the game. - You’ll work side by side with talented testers, translators, and developers, reporting issues clearly and working relentlessly to make sure they’re fixed. - You’ll be the guardian of language in every game you touch making sure every word, menu, and in-game message feels natural, accurate, and culturally right. - You’ll test games like a pro, following our proven Universally Speaking LQA methods that define the industry standard for linguistic quality. - Your reports will make a difference: you’ll use professional bug databases to describe linguistic issues clearly, track progress, and verify that fixes hit the mark. - You’ll evolve from tester to trusted LQA expert across everything from indie gems to AAA blockbusters owning your projects and mastering the full testing cycle from start to finish. - You’ll write and refine test cases, document your findings, and set the bar for best practices in LQA. - You’ll collaborate with developers and fellow testers early in the process, helping shape how each game’s localisation is tested and improved. - You’ll constantly look for smarter, faster, better ways to do things taking initiative to optimize workflows, share knowledge, and raise the standard for everyone around you. Qualifications - A chance to turn your passion for games into a full-time career getting hands-on with titles before anyone else does. - A dynamic, international team where creativity and precision go hand in hand. - Full-time stability with a Monday–Friday schedule, so your evenings and weekends stay yours. - Opportunities to grow your skills through real-world experience in LQA, translation technology, and project management. - A culture built around teamwork, learning, and the satisfaction of knowing you help shape how millions of players experience their favourite games. Benefits - Career growth and learning opportunities to help you level up professionally. - Paid training with leading specialists in the games industry learn from the best. - A culture built on diversity, equity, and inclusion your voice always matters here. - A rewarding referral program bring great people in and get recognised for it.

Role Description As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX). - Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. - Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform-specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. - Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance. Qualifications - Good written communication skills in English; additional languages are a plus but not required. - Genuine interest in video games and online communities. - Basic tech awareness: comfortable using computers, learning new tools, and understanding simple technical concepts (accounts, platforms, updates). Technical experience is a plus, such as familiarity with tools like Jira. - Previous customer service experience is a plus, but motivated entry-level candidates are welcome. - Willingness to learn, ask questions and follow processes. - Positive and empathetic attitude when dealing with players who may be frustrated or confused. - Ability to work well in a team and take feedback constructively. - Comfortable working with ticketing tools (training provided). - Availability to work flexible hours when required to support players in different time zones. Benefits - We are offering a Permanent contract. - Training and learning, which will be provided by our on-site experts so you could learn all the skills needed to perform this job. - Remote position from Spain.

Role Description As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX). - Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. - Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform-specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. - Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance. Qualifications - Good written communication skills in English; additional languages are a plus but not required. - Genuine interest in video games and online communities. - Basic tech awareness: comfortable using computers, learning new tools, and understanding simple technical concepts (accounts, platforms, updates). Technical experience is a plus, such as familiarity with tools like Jira. - Previous customer service experience is a plus, but motivated entry-level candidates are welcome. - Willingness to learn, ask questions and follow processes. - Positive and empathetic attitude when dealing with players who may be frustrated or confused. - Ability to work well in a team and take feedback constructively. - Comfortable working with ticketing tools (training provided). - Availability to work flexible hours when required to support players in different time zones. Benefits - We are offering a Permanent contract. - Training and learning, which will be provided by our on-site experts so you could learn all the skills needed to perform this job. - Remote position from Spain.

Role Summary As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX).   Key Responsibilities -  Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. -  Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform- specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. -  Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance.

Role Summary As a Customer Service Representative (Agent), you will be the frontline support for our client’s players. You’ll assist with inquiries, issues and feedback spanning game functionality, account management, in-game purchases, and community guidelines. Your role is vital in preserving player satisfaction, fostering loyalty, and helping bridge communication between our global gaming audience, internal and external teams (e.g., QA, Development, Community & UX).   Key Responsibilities -  Respond promptly, courteously and effectively to player support inquiries via email, chat and/or ticketing system. -  Diagnose player issues (account login, billing, in-game transactions, technical glitches, user interface issues, platform- specific problems) and either provide resolution or escalate to the appropriate internal team. - Document cases thoroughly and accurately, maintaining knowledge-base entries and player histories for future reference. - Communicate clearly in player-friendly language: explain steps, guide through processes, manage expectations for resolution times. - Monitor recurring patterns in player issues and feedback, liaise with QA/Dev/Community teams to feed actionable insights. - Uphold company policy, compliance and game-community guidelines; escalate incidents of abuse, cheating or inappropriate behaviour to the moderation team. -  Maintain high player-satisfaction metrics (e.g., first-reply time, resolution time, quality ratings) while adhering to SLAs. - Contribute to the continuous improvement of support processes, self-help tools, FAQs and player onboarding materials. - Stay current with game features, updates and platform changes so you can provide accurate and up-to-date assistance.