Role Description This position is responsible for providing strategic business analysis to internal and external business partners. The focus will be to work closely with all departments identifying areas of need as it relates to business processes and data analytics. Be customer centric and provide meaningful insights to drive business growth. - Develop and execute data quality improvements - Collaborate with global leadership team to identify improvement opportunities and data analytics needs - Establish KPI’s to measure the overall effectiveness of the business - Take initiative to proactively identify areas for business process improvements and provide solutions - Work closely with developers to implement the requirements and provide necessary testing - Increase adoption and satisfaction with reports or business processes - Identify and develop system integrations - Plan, prioritize, and plan requirements - Support system conversions, upgrades and enhancements - Provide assistance with SIEM tool integration - Manage business partner relationships and establish communication plans - Create and maintain project schedules and estimates - Stay up-to-date on the latest technology and recommend new systems Qualifications - Strong project management - Ability to successfully multitask - Strong relationship building skills & communication skills - Proficient in MS Office products - Strong understanding of change management - Technical experience with SQL, ETL, and data modeling - Proficient in PowerBI - Knowledge and experience with ERP systems - Excellent verbal and written communication skills - Results-oriented with the ability to prioritize

• Support the development and maintenance of solutions on the ServiceNow platform. • Configure and customize modules such as ITSM, Service Catalog, and Flows (Flow Designer). • Create and adjust scripts (Client Scripts, Business Rules, Script Includes). • Assist in creating forms, tables, workflows, and simple integrations. • Participate in agile ceremonies (daily, planning, review). • Perform testing and support the validation of deliverables. • Document technical and functional solutions.

• Design complex Land Mobile Radio system solutions that satisfy specific customer requirements • Perform site visits and analyze existing customer technical assets • Craft high quality proposal text and drawings that describe the technical solutions being offered • Participate in discussions and presentations with customers, consultants, vendors, and other personnel • Formally present technical solutions and product information to customers and organizations • Coordinate technical transition of design to implementation system engineer after contract is awarded • Ability to travel 10%, Sometimes required working extended hours

Title: Systems Engineer - AWS Infrastructure, IAM & DevOps Automation Location: OH-Cincinnati Job Description: Job Description We're seeking a Systems Engineer with deep experience in AWS infrastructure and a strong focus on identity and access management (IAM) and DevOps automation. In this role, you will design, build, secure, and automate cloud infrastructure across services such as S3, EC2, Lambda, and Elastic Beanstalk, while driving operational excellence through Infrastructure as Code (IaC), CI/CD, monitoring, and reliability best practices. You'll partner closely with application teams, security, and platform engineering to deliver scalable, secure, and repeatable AWS environments that support modern delivery and operational needs. This is a hybrid role in Cincinnati, OH - 3 days onsite one week, 2 days onsite the next. AWS Infrastructure & Operations - Design, deploy, and manage AWS infrastructure leveraging S3, EC2, Lambda, Elastic Beanstalk, and supporting services (e.g., VPC, CloudWatch, CloudTrail, ALB/ELB, Route 53 as applicable). - Maintain and improve environment stability, scalability, and cost efficiency through proactive performance tuning and FinOps-minded practices. - Troubleshoot complex infrastructure and application deployment issues; perform root-cause analysis and implement preventative measures. IAM, Security & Governance - Architect and manage IAM roles, policies, permission boundaries, and service roles using least-privilege principles. - Implement identity patterns for workloads (e.g., role-based access, temporary credentials, policy standardization). - Support security controls, auditing, and compliance through logging, monitoring, and policy guardrails (e.g., CloudTrail, Config, access reviews). DevOps Automation & Infrastructure as Code - Build and maintain IaC using Terraform and/or AWS CloudFormation, ensuring repeatable, version-controlled infrastructure. - Develop and maintain CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, AWS CodePipeline/CodeBuild) to automate builds, deployments, and infrastructure changes. - Automate operational workflows (patching, backups, provisioning, environment promotion) using scripting (Python/Bash) and AWS automation services. Observability & Reliability - Implement robust monitoring, alerting, and dashboards using CloudWatch, log aggregation, and APM tools as applicable. - Improve operational readiness with runbooks, incident response procedures, and SRE-style practices (SLOs/SLIs where appropriate). - Participate in an on-call rotation (if applicable) and drive continuous improvement post-incident. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3+ years experience supporting production infrastructure in AWS (or equivalent cloud with strong AWS hands-on). - Strong working knowledge of: - S3 (policies, encryption, lifecycle rules, access controls) - EC2 (AMIs, autoscaling, security groups, EBS, patching strategies) - Lambda (deployments, permissions, triggers, monitoring) - Elastic Beanstalk (environment management, deployment strategies, scaling) - IAM (roles, policies, trust relationships, least privilege) - Proven experience with Infrastructure as Code (Terraform and/or CloudFormation). - Experience building or supporting CI/CD pipelines and automated deployment workflows. - Proficiency with Linux fundamentals and scripting/automation (Python and/or Bash). - Familiarity with networking concepts (VPCs, subnets, routing, DNS, load balancing). AWS certifications (one or more): Solutions Architect, SysOps Administrator, DevOps Engineer. - Experience with containers and orchestration (ECS/EKS, Docker) and/or serverless frameworks. - Familiarity with secrets management (AWS Secrets Manager / Parameter Store) and KMS encryption patterns. - Experience with configuration management tooling (Ansible, Chef, Puppet) and/or golden image pipelines. - Exposure to governance tooling and controls (AWS Config, SCPs/Organizations, security posture tools). - Understanding of cost optimization practices (rightsizing, reserved instances/savings plans, storage tiering).