Role Description Seu papel no nosso time: - Encantar no atendimento receptivo, sempre com empatia, atenção e cordialidade; - Usar escuta ativa para entender o que o cliente precisa; - Apresentar soluções inteligentes, com condições e benefícios sob medida; - Conduzir negociações com foco em resolver e gerar satisfação; - Registrar cada atendimento com organização e atenção aos detalhes; - Seguir nossos padrões de qualidade para garantir a melhor experiência. Qualifications - Ensino médio completo - Boa comunicação verbal - Facilidade com tecnologia Requirements - Jornada: 13:40 às 20:00 (ESCALA 6X1) - Salário: R$ 1.621,00 (Bonificação R$ 180,00) Benefits - Vale-alimentação/refeição - Assistência médica - Plano odontológico - Plano de Carreira (Auxílio graduação/pós-graduação e línguas) - Auxílio-creche - Possibilidade de flexibilidade de jornada (conforme operação) - Oportunidades de crescimento

• Provide responsive, high-quality front-line support to customers across chat, phone, and email queues • Respond to general product questions and provide clear, helpful guidance • Assist with core subscription management queries • Troubleshoot foundational technical inquiries and escalate complex issues • Track, document, and report on support interactions within ticketing systems • Uphold established standards for response times and quality of service

Role Description The Customer Service Associate I is responsible for managing daily customer interactions and ensuring a positive customer experience. This role serves as the primary point of contact for customer inquiries and order-related concerns, working closely with internal teams to resolve issues efficiently. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment. - Respond to approximately 80 customer emails and text messages per day. - Handle time-sensitive inquiries related to payments, account concerns, product or service issues, and troubleshooting with professionalism and urgency. - Develop expertise in customer service tools and platforms, including customer management systems, ordering platforms, payment systems, and ticketing software such as Zendesk. - Collaborate with operations, technical, and other cross-functional teams to resolve customer concerns and service-related issues. - Identify recurring customer concerns and escalate trends to management when necessary. - Process refunds, credits, or promotional offers when appropriate to address customer concerns. - Resolve customer inquiries accurately and efficiently while maintaining a high level of customer satisfaction. - Engage positively with customers and help foster a strong customer experience. Qualifications - 1–2 years of customer service, customer support, or related experience. - Proven ability to provide positive and effective customer support. - Experience working in a fast-paced, rapidly changing environment. - Ability to adapt to ambiguity and changing business needs. - Self-motivated and capable of working independently while meeting daily performance metrics and KPIs. - Strong technical aptitude and comfort learning new systems and software. - Experience using Zendesk or similar customer support platforms is preferred. Requirements - Excellent written communication skills. - Strong problem-solving and critical-thinking abilities. - Ability to multitask and prioritize effectively. - Customer-first mindset with a commitment to delivering exceptional service. - Team player who can collaborate effectively across departments. - Comfortable working in a metrics-driven environment. Benefits - HMO with 1 free dependent upon hire. - Life Insurance. - 20 PTO credits annually. - VL and SL cash conversion. - Annual Performance-Based Merit Increases and Employee Recognition. - Great Company Culture. - Career Growth and Learning. - A laptop will be provided by the company. - Work from home & night shift schedule. - 30,000 php-34,500 php all in.

Role Description Mercier Consultancy is excited to offer a Danish Speaking Customer Support position with the flexibility to work from anywhere within Greece. This role includes a relocation package, making it an excellent opportunity for motivated individuals seeking career growth combined with the chance to experience the rich culture and lifestyle of Greece. - Provide exceptional customer support to Danish-speaking clients across various communication channels such as phone, email, and chat. - Address inquiries about products, services, and company policies promptly and accurately. - Resolve customer complaints and issues efficiently to ensure excellent customer satisfaction. - Maintain detailed and accurate records of customer interactions in the CRM system. - Collaborate with internal teams to enhance customer service and overall customer experience. - Keep updated on product knowledge and industry trends to provide informed assistance. Qualifications - Fluency in Danish (both written and spoken) is essential; English proficiency is a plus. - Previous experience in customer service or related roles is preferred. - Strong communication and interpersonal skills with a customer-focused mindset. - Excellent problem-solving skills and a proactive approach to handling customer inquiries. - Experience with customer service software and CRM systems is advantageous. - Ability to work independently while remaining a collaborative team member. - Willingness to relocate within Greece, supported by a paid relocation package. Benefits - Competitive Monthly Salary - Relocation Package - Airport Pick-Up - Fully Paid Training - Health Insurance - Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece - And Much More...