• Design, build, test, deploy, and maintain scalable, reliable platform services and shared libraries. • Contribute to platform and system architecture decisions with a focus on reliability, scalability, and developer experience. • Write high-quality, maintainable code and set a strong example of engineering best practices. • Collaborate with Staff Engineers and peers to implement standards and patterns that support Continuous Delivery. • Identify and address performance, scalability, and reliability issues across platform services. • Participate actively in design reviews, code reviews, and technical discussions, providing thoughtful and constructive feedback. • Drive operational excellence by improving monitoring, alerting, and incident response practices. • Investigate root causes of production issues and implement long-term fixes to reduce on-call burden. • Mentor and support junior and mid-level engineers through code reviews, pairing, and technical guidance. • Partner with cross-functional teams to understand requirements and deliver solutions that create measurable business and customer value.

• Design, develop, and maintain scalable full stack applications using Python and modern frontend frameworks such as React, Angular, or Vue.js. • Build responsive UI components and integrate frontend applications with REST APIs and microservices. • Develop secure, scalable backend services and cloud-native applications on AWS using EC2, Lambda, S3, API Gateway, DynamoDB, and related services. • Integrate Pindrop authentication, fraud detection, and voice security workflows within applications. • Support Amazon Connect and contact center integrations including SIP and call flow workflows. • Implement CI/CD pipelines, Infrastructure as Code, monitoring, and observability using tools such as GitHub Actions, Terraform, CloudWatch, and Splunk. • Optimize application performance, scalability, reliability, and security across frontend and backend systems. • Collaborate with product, design, platform, and operations teams to deliver high-quality enterprise solutions. • Participate in code reviews, debugging, troubleshooting, and production support activities.

• Your work will be split roughly 30/70 between product support within the team's ownership area — third-line tickets, performance incident investigation, and defect fixes — and building new platform features and optimizations. • You will own platform feature development end to end: technical design, implementation, merge procedures, and maintenance primarily on the web backend. • You will work with Business Analysts on detailed specifications and with QA engineers throughout delivery. • You will run peer reviews and hold the bar on technical design, code quality, maintainability, and performance.

• Provides strategic, technical, and architectural expertise to software development projects and team members. • Able to work independently with limited supervision in designing and developing new software products or major enhancements to existing software. • Acts at the highest level of technical expertise addressing problems on systems integration, and compatibility. • Performs feasibility assessments and often leads initiatives on development projects with other engineering staff. • Collaborates with Enterprise Architects and Project Management to translate design specifications to production platforms. • Designs, modifies, develops, and implements IT software architecture solutions. • Effectively plans and manages assignments spanning multiple complex projects. • Serves as a technical expert to IT Managers and functional teams in the IT organization. • Drives technical and procedural change relative to best practices in software development. • Champion and integrate AI-assisted development practices, including Agentic development, to enhance efficiency and product quality. • Builds teams as necessary to solve problems by taking ownership and mentoring developers in finding solutions. • Participates in the preparation, review, and analysis of software requirements and specifications. • Designs, plans, and coordinates work teams on new or existing software projects. • Provides guidance and expertise on sustaining or maintenance support to existing software. • Excellent communicator regarding technical issues with the ability to clearly define to senior management. • Defines and implements test strategies for software products. • Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.