• Handle billing, payments, and basic reconciliations primarily using AppFolio • Use QuickBooks as a secondary support system when needed • Prepare financial and operational reports • Assist with accounting and data organization tasks • Communicate with vendors and follow up on payments or service requests • Support contract coordination, lease and administrative documentation, and operational tasks • Provide general administrative and executive support as needed • Maintain organized digital records, files, and internal documentation • Assist with scheduling, calendar coordination, and follow-up communications • Monitor and update internal trackers, spreadsheets, and operational databases • Perform other duties related to the position as assigned

Role Description The Staff Assistant III will support the Aspirion team by handling all administrative responsibilities, including but not limited to: - Submitting required documentation to insurance payers on behalf of the Account Owner to support appeals, reconsiderations, and related claims processes. - Ensuring timely and accurate submissions to optimize claim resolution and reimbursement. What you will do: - Prepare, compile, and submit required documentation to insurance payers as directed by the Account Owner. - Ensure the accuracy and completeness of all documentation submitted. - Notate internal systems and external systems with clear, accurate updates on all submission efforts and statuses. - Work closely with account owners to ensure timely processing of accounts. - Maintain working knowledge of and adherence to internal and external Process and Protocols. - Securely maintain personal credentials (username and password) for internal and external systems. - Adhere to HIPAA compliance rules and regulations. - Report any violations relating to company policy protocol. - Escalate issues (e.g., payer, submission, etc.) to Manager. - Consistently demonstrate Aspirion’s values, portraying positive, respectful, and collaborative interpersonal skills. Qualifications - Familiarity with insurance payer processes and documentation requirements. - Ability to write grammatically correct routine business correspondence. - Ability to stay organized with strong focus on attention to detail. - Ability to problem-solve, prioritize duties and follow-through completely with assigned tasks. - Ability to work in a fast-paced environment while remaining calm and professional. - Ability to multi-task, effectively switching between tasks as required. - Proficiency in Microsoft Office products including Outlook, Word, and Excel. - High School Diploma or equivalent. Requirements - Some college coursework in Health/Business Administration preferred. - Previous experience with payer documentation guidelines and submission protocol is preferred. - Previous experience as a Staff Assistant II preferred. Core expectations - Demonstrate integrity and ethics in day-to-day tasks and decision making. - Operate effectively in the environment and the environment of the work group. - Maintain a focus on self-development and seek continuous feedback and learning opportunities. - Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices. - Become familiar with Code of Ethics, attend training as required, and notify management when there is a compliance concern or incident. - HIPAA-compliant handling of patient information and demonstrable awareness of confidentiality obligations. - US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Disclaimer The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

• Provide administrative support to ensure efficient operation of the office • Manage schedules to ensure all appointments and meetings are well-coordinated • Handle correspondence, including emails and phone calls, professionally and timely • Organize files systematically for easy retrieval and management • Assist with various tasks to facilitate smooth workflow

• Manage and organize company documents, files, and records with strict attention to confidentiality and data security • Coordinate meetings, prepare agendas, and take comprehensive meeting minutes for distribution • Respond to internal and external inquiries in a professional and timely manner • Maintain office supplies inventory and place orders as needed to ensure operational continuity • Assist in preparing reports, presentations, and correspondence for management review • Support multiple departments with general administrative tasks and special projects • Ensure smooth day-to-day office operations and workflow across remote and in-office environments • Manage executive calendars, schedule appointments, and coordinate meeting logistics • Monitor and organize email communications, prioritizing urgent matters for appropriate follow-up • Arrange travel accommodations, process expense reports, and maintain travel records • Maintain and update databases, customer relationship management (CRM) systems, and administrative records • Provide administrative support to new team members during onboarding and orientation processes • Identify opportunities for process improvement and recommend solutions to enhance operational efficiency