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Deephaven Mortgage

Deephaven Mortgage is dedicated to providing innovative mortgage products to those underserved by traditional mortgage institutions, with the aim of assisting individuals who may n

Junior Account Manager

Location

North Carolina

Posted

107 days ago

Salary

0

Seniority

Junior

1 yr expEnglish

Job Description

Junior Account Manager

Deephaven Mortgage

• Partner with internal and external stakeholders to optimize the loan delivery process and identify opportunities for automation to increase efficiency and accuracy • Ensure all loans are delivered timely and accurately to our investors • Order and review applicable services and verifications as determined • Develop and implement automated solutions to reduce errors and streamline processes • Continuously evaluate loan delivery effectiveness and suggest process improvements • Serve as the main point of contact for Deephaven clients (internal and external) to support pipeline and loan delivery needs • Additional Responsibilities: Clear past-due reports to help maintain SLA requirements • Assist brokers and Account Managers with appraisal ordering, including payment link distribution • Distribute daily reports (suspended loans, rate locks, ICD report) • Provide coverage when teammates are out of office (RTO) • Order transcripts, SSA 89 forms, and VOEs • Follow up on post-closing requests • Request CDAs and AVMs • Complete AM checklists and order ICDs • Update HOIs, file contacts, and conduct fraud checks

Job Requirements

  • 1+ years of mortgage or financial services experience preferred
  • Familiarity with wholesale lending processes a plus
  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office Suite and Encompass systems preferred
  • Strong communication skills and a collaborative mindset

Benefits

  • Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)
  • Future Finance Focused – Generous employer-matched 401(k) plan
  • Community Connect – Philanthropy Committee that creates charitable initiatives
  • Health from Day One – Comprehensive health insurance starting on day one of employment
  • Family Matters – Competitive maternity and paternity leave
  • Culture & Celebrations – Culture Committee with team-building events and celebrations
  • Ideas Welcome – Encouraging thought leadership and innovation
  • Guidance & Growth – Mentorship opportunities for career development
  • Perk Up – Exclusive discounts on travel, tech, pets, legal, and more

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