Role Description We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service. - Manage inbound and outbound collection calls with delinquent clients. - Conduct payment outreach and follow-ups across approximately 100 accounts. - Assist with loan restructures and payment arrangements. - Respond to email inquiries via a shared payment support inbox. - Perform account research and update internal systems. - Support fast-paced collections workflows to maintain service levels. Qualifications - Bilingual Spanish/English. - 1-2 years of collections experience. - Prior experience in collections, call center, or customer service. - Comfortable handling high-volume outreach (20–30 interactions per day). - Strong communication and problem-solving skills. - Ability to quickly learn systems and perform basic account research/payment tracking. Requirements - Experience in collections or high-volume call environments. - Capability to manage 20–30+ daily interactions in a fast-paced environment. - Strong communication skills via phone and email. - Experience handling delinquent clients professionally. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. • Address client needs through internal and external process partners to resolve transactions as assigned. • Handle sensitive financial data for clients; undergo a credit review as part of the background screening. • Collect past-due accounts across multiple lines of business. • Correct billing errors within multiple lines of business while maintaining client account integrity. • Handle account cleansing, including payment application and reconciliation, purchase order updates, billing consolidations, invoice corrections, and price quote generation. • Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support. • Communicate with and maintain good working relationships across business units. • Organize and maintain your day to ensure proper time parameters are met for all items and tasks. • Complete other duties as assigned.

• You will spend the majority of your day communicating with German-speaking customers about outstanding parking fees. • You will handle inbound and outbound calls, manage cases in the ticketing system, and ensure all data is accurate and up to date. • You will follow clearly defined collections processes and work toward daily targets as part of an international operations team.

• Contribute to Riachuelo's future; • Help drive the fashion that inspires Brazil.