• Contribute to Riachuelo's future; • Help drive the fashion that inspires Brazil.

• Review open accounts and follow up if they are past due. • Work with the deductions department to reconcile any deductions/short-pays that may arise. • Resolve any unapplied cash on an account. • Run aging reports in Microsoft Excel to identify accounts to be targeted for collection calls. • Maintain strong level of professionalism and customer service with clients via excellent communication. • Process Bank Wire, ACH & Credit Card transactions. • Reach out to customers on pending orders. • Work closely with the Credit department to communicate any customers that need to be blocked or sent to outside collections/Euler credit insurance. • Work closely with the Sales Team as it relates to customers that are not within payment terms.

Role Description - Manage inbound and outbound collection calls with delinquent clients - Conduct payment outreach and follow-ups across 100 accounts - Assist with loan restructures and payment arrangements - Respond to email inquiries via shared payment support inbox - Perform account research and update internal systems - Support fast-paced collections workflows to maintain service levels Qualifications - Bilingual Spanish/English (required) - Prior collections, call center, or customer service experience preferred - Comfortable handling high-volume outreach (20–30 interactions/day) - Strong communication and problem-solving skills - Ability to learn systems quickly and operate in a fast-paced environment Requirements - Bilingual Spanish/English (required – client-facing collections work) - Collections or high-volume call experience (inbound + outbound) - Comfort managing 20–30+ daily interactions in a fast-paced environment - Strong communication skills (phone + email) with ability to handle delinquent clients professionally - Ability to quickly learn systems and perform basic account research/payment tracking Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.

Role Description With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. - Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. - Completes system assigned tasks within the designated timeframes. - Reconciles and applies customer payments posted on account. - Monitors the status of delinquent accounts, via the collector dashboard, ensuring high priority tasks are completed. - Researches customer inquiries related to billing concerns and misapplied payments, escalating complex matters through appropriate channels. - Understands issues and problem accounts impacting the portfolio and communicates systemic or recurring items to avoid further delinquency. - Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary. - Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. - Accurately and concisely documents actions taken on assigned accounts with the system application. - Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. - Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. - Performs other job-related duties as assigned or apparent. Qualifications - High School diploma or GED. - A thorough knowledge and understanding of collections transactions and processes. Requirements - 2 years of collections or relevant experience required. Benefits - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).