ZEISS Group logo
ZEISS Group

We are a global technology leader advancing the world of optics. #SeeingBeyond

Field Service Engineer

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

3 days ago

Salary

$100K - $125K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Field Service Engineer

ZEISS Group

• Provide hands-on service and support at customer locations • Troubleshoot system issues and determine the best repair or maintenance solution • Replace components and perform complex repairs on advanced optical systems • Support customers remotely by phone/email and onsite when needed • Document service activities and provide feedback to improve quality and service processes • Help develop and test new service strategies and procedures • Deliver training and create technical documentation when required • Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany

Job Requirements

  • Experience troubleshooting and repairing complex technical systems
  • Ability to read electrical schematics, mechanical drawings, and engineering documentation
  • Semiconductor industry experience is strongly preferred
  • Optics industry experience is a plus
  • Comfortable working independently in the field and handling customer-facing situations
  • Strong hands-on troubleshooting mentality and ability to work under pressure
  • Flexible with service schedules and customer support needs
  • Comfortable traveling internationally, including training trips to Germany
  • Good written and verbal communication skills in English.

Benefits

  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay

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