Role Description H&L is seeking an AI Innovation Lead to join our growing team in Australia. This role is a transformation mandate focused on driving the practical integration of AI across the business. Key Responsibilities - Enterprise-Wide AI Transformation - Redesign business workflows across departments using AI and automation. - Identify operational bottlenecks and implement practical AI-enabled improvements. - Embed AI into day-to-day operating processes, including forecasting, churn detection, onboarding, support triage and payments optimisation. - Establish scalable AI operating standards, controls and governance frameworks. - Partner with the Managing Director and senior leadership team to define and execute the AI transformation roadmap. - AI-Enabled Product & Revenue Innovation - Design and build AI-powered product enhancements that create competitive differentiation. - Identify and validate new revenue opportunities driven by AI capabilities. - Develop prototypes and pilots to test commercial viability before broader investment. - Support pricing and packaging strategies for AI-enabled offerings. - Ensure AI initiatives align with customer value and market demand. - Customer Engagement & Validation - Engage directly with hospitality customers to understand operational challenges. - Use working demonstrations and pilots to validate assumptions. - Measure adoption, satisfaction and commercial impact. - Communicate clearly and responsibly about AI capabilities, limitations and safeguards. - Build trust through transparency and practical outcomes. - Commercial & Outcome Ownership - Define clear success metrics tied to business performance, including: - Revenue growth - Retention improvement - Margin expansion - NPS improvement - Deal velocity - Operational efficiency - Prioritise initiatives based on measurable commercial impact. - Test and validate initiatives pragmatically, scaling those that demonstrate value. - Discontinue initiatives that do not deliver measurable outcomes. - Cross-Functional Leadership - Work closely with Engineering, Product, Sales and Operations leaders. - Align teams around clearly defined business outcomes. - Support capability uplift across the organisation in AI tools and thinking. - Influence through credibility, evidence and results rather than hierarchy. - Represent H&L externally in discussions relating to AI capability and innovation. What This Role Is Not - Not a backlog administrator or traditional product manager. - Not a research-only AI strategist. - Not limited to experimentation disconnected from commercial impact. - Not confined to product development alone. - This is a business transformation role with measurable accountability. Qualifications - Demonstrated ability to design and build working AI-enabled solutions. - Strong understanding of probabilistic AI systems, risk management and governance. - Experience rapidly prototyping and iterating in live environments. - Ability to think across systems and integrate multiple workflows. - Experience driving operational or digital transformation initiatives. - Strong understanding of commercial drivers in a SaaS or technology business. - Ability to identify revenue opportunities and efficiency improvements. - Comfort making decisions in environments with ambiguity. - Experience engaging directly with customers or end users. - Ability to explain AI systems clearly and responsibly. - Strong written and verbal communication skills. - Practical, outcomes-focused leadership style. Success Profile - Commercially pragmatic and outcome-driven. - Technically fluent yet business-focused. - Comfortable working across functional boundaries. - Able to influence senior stakeholders. - Motivated by delivering measurable improvement rather than theoretical innovation. Benefits - Opportunity to lead a meaningful transformation within a well-established hospitality technology business. - Role offers executive visibility and real organisational impact. - Opportunity to shape how AI is embedded across an entire operating model.

Senior Workout Officer - Remote Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! Senior Commercial Real Estate Workout Officer Lead the Resolution of Complex NYC Multifamily Assets We are seeking a highly experienced Commercial Real Estate Workout professional to manage and resolve a portfolio of distressed loans secured primarily by rent-regulated multifamily properties in New York City . This is a senior, high-visibility role designed for someone who has deep expertise navigating complex CRE restructurings, NYC rent regulation dynamics, and judicial foreclosure processes. The ideal candidate has successfully worked through multifamily workout scenarios in the NYC market and understands the legal, financial, and regulatory nuances unique to this asset class. If you thrive in complex credit situations, can negotiate sophisticated restructurings, and understand how to maximize recovery in regulated multifamily environments, this role is built for you. The Difference You Make: Essential Duties & Responsibilities Portfolio Management Manage a portfolio of mid- to high-complexity distressed commercial real estate loans , focusing on rent-regulated multifamily assets in NYC. Evaluate collateral performance, borrower financials, and guarantor support to identify risks and recommend appropriate workout strategies. Develop and execute resolution plans including loan modifications, forbearances, restructurings, the pursuit of various remedies. Monitor ongoing borrower compliance, property performance, and loan covenant adherence. Commercial Loan Documentation Review, interpret, and negotiate commercial loan documents , including notes, mortgages, guarantees, intercreditor agreements, and forbearance or modification agreements. Partner with internal and external counsel to ensure documentation accuracy and adherence to internal credit and regulatory standards. Identify legal and structural issues that could impact collateral recovery or enforceability. Underwriting & Financial Analysis Conduct comprehensive underwriting of rent-regulated multifamily properties , including evaluation of rent rolls, regulatory compliance, operating statements, capital needs, and market dynamics. Perform financial modeling, collateral valuations, and risk assessments to support loan resolution recommendations. Prepare and present detailed credit memoranda and action plans to management and credit committees. Negotiation & Relationship Management Lead negotiations with institutional borrowers, sponsors, investors, and legal representatives to achieve balanced, risk-mitigated outcomes. Maintain initiative-taking and professional communication with borrowers and internal stakeholders throughout the workout process. Foreclosure & REO Oversight Oversee and manage judicial foreclosure processes , coordinating with counsel to ensure compliance with state laws and procedural requirements. internal policies, risk management frameworks, and regulatory requirements . Maintain thorough loan files, workout documentation, and regulatory reporting consistent with audit and examination standards. Demonstrate a strong understanding of credit policy and ensure all recommendations and actions are appropriately supported and documented. Core Competencies Credit & Risk Acumen – Evaluates credit scenarios with sound judgment and risk awareness. Regulatory & Policy Adherence – Demonstrates thorough understanding of banking regulations and internal governance standards. Negotiation & Influence – Effectively negotiates with institutional counterparties to achieve optimal outcomes. Execution & Accountability – Drives timely and accurate resolution of distressed assets within established frameworks. Collaboration – Works effectively across Credit, Legal, Compliance, and Real Estate teams to support portfolio performance. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Education: Bachelor’s degree in Finance, Real Estate, Accounting, or related field required; MBA or relevant graduate degree preferred. Experience: Minimum 9+ years of experience in commercial real estate workouts, special assets, or credit risk management within a regulated financial institution . Proven experience reviewing and negotiating commercial loan documentation and complex legal structures. Background in underwriting and managing rent-regulated multifamily properties in New York City. Demonstrated ability to negotiate with institutional clients and structure loan modifications or settlements. Direct experience with judicial foreclosures, receiverships, and REO management . Skills & Competencies: Understanding of NYC rent regulation and multifamily market dynamics. Strong analytical, financial modeling, and valuation skills. Excellent written and verbal communication, negotiation, and presentation skills. Ability to interpret and apply internal policies, regulatory standards, and legal documentation. Proficiency with Microsoft Excel, Word, PowerPoint, and loan servicing or risk management systems. It Would Be Nice for You to Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. Location: Remote Compensation: $165,000 base + $30,000 target annual bonus What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $93,750.00 USD Maximum: $170,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. We enable our customers to evolve, compete and succeed by leveraging our software franchises for and across data, automation, insight, and collaboration. The Lead Account Technology Strategist (ATS) is responsible for strategic technical engagement with our customer’s business and IT decision-makers. Leading the end-to-end customer journey, as a trusted advisor, the Lead ATS will develop a Cloud Software Group (CSG) technology roadmap to achieve customer's business and IT goals, identify opportunities that increase  value creation,  provide technical expertise that informs and impacts sales execution, develop value propositions essential to increased customer consumption and adoption, and utilizing a superior customer focus to facilitate ongoing partnership and customer retention. As a Lead ATS you will seek to forge new & innovative technology solutions that can be implemented and adopted to solve complex business problems for some of the largest organizations in the world. Primary Duties/Responsibilities Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication. Possess a comprehensive understanding of customers’ highly dynamic and constantly changing environments and create strategic plans that align with customers' future goals. Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally. Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape filled with various technologies and compatibility factors. Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle. Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions provided, ensuring high customer satisfaction and minimizing churn. Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders. Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change. Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process. Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution. Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally. Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce, ensuring preparedness for internal reviews and updates to leadership. Serve as an external spokesperson and evangelist for the company’s vision and associated technologies. Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, consistently contributing to the broader team’s technical mindshare. Present and communicate effectively at an executive level to multiple customers and prospects. Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set. Maintain a solid understanding of competitive technologies and how to position to “win.” Provide thought leadership for the team, providing feedback and ideas on best practices An experienced leader on the team, responsible for creating and sharing innovative use cases and go-to-market strategies, continuously adapting to and capitalizing on changes in the tech industry. Capable of mentoring and leading other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement. Strong ability to work across different departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives. Quickly adapts to changes in the technology landscape, using them as opportunities to create new business value for customers. Possesses deep understanding of the industries in which their customers operate, including key trends, challenges, and regulatory environments. Takes ownership of outcomes, holding themselves and others accountable for delivering on commitments and achieving strategic goals. Proven track record of driving significant revenue through strategic upselling, cross-selling, and new business development Expertise in aligning technology solutions with the customer's broader business strategy, ensuring that technology investments drive tangible business outcomes. Assist in projects and initiatives outside the ATS organization that help drive GTM strategies and product development and direction Qualifications (knowledge, skills, abilities) Requirements (Education, Certification, Training, and Experience) Bachelor’s degree or equivalent experience required 7+ years of technical customer service experience in high-tech, indirect sales, and/or  procurement environments with a record of success in driving customer adoption of technology Ability to travel The following certifications are beneficial but not required.Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA) or Virtual Apps and Desktops Service Integration with Amazon Web Services Certified (CC-VAD-AWS), Microsoft Certified Azure Administrator, or Azure Solutions Architect, AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, Updated Security Certifications Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $140,844-$211,266 CA generally ranges: $146,968-$220,452 All other locations fall under our General State range: $122,473-$183,709 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How we LEAD UMG's Technology Risk Management Department partners with technology leaders and subject-matter experts across the globe to monitor compliance and manage risks to our technology infrastructure, systems, and data. The Senior Manager of Technology Risk & Recovery is responsible for overseeing technology recovery compliance, governing technology risks, and monitoring third-party compliance through SOC report reviews. The ideal candidate brings deep expertise in technology governance, risk management frameworks, and recovery planning, along with the ability to influence stakeholders at all levels. How you'll CREATE - Job Responsibilities Technology Recovery Program Oversight : Manage the end-to-end lifecycle of the technology recovery program, including coordinating with application owners to define recovery time objectives (RTOs) and recovery point objectives (RPOs). Ensure that recovery plans are developed, updated, regularly tested, and that after-action items are tracked through to completion. Implement appropriate mitigation strategies to reduce the organization’s overall technology risk profile. Tech Business Continuity Program Liaison : Partner with the Global Security Office (GSO) to coordinate with critical technology service owners in developing comprehensive Business Continuity Plans. Responsibilities include data collection and analysis, plan development and formalization, integration into Fusion, and establishing strong governance processes for ongoing oversight and review. Third-Party SOC Report Management : Lead the review of vendor SOC 1, SOC 2 and relevant assurance artifacts. Identify control exceptions, deviations, qualifications, or subservice organizations that may introduce risk. Map Complementary User Entity Controls (CUECs) to internal control owners and operational processes. Ensure CUEC obligations are understood and met and identify gaps requiring remediation. Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: Technology Salary Range: $132,405 - $175,205 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.