Universal Music Group

Manager, E-Commerce Operations Remote, Tennessee job requisition id UMG-25670 We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.   How we LEAD: Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients’ stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fastpaced, high-volume environment, is organized, and can react quickly as business needs change. The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing, maintain efficient logistic operations, and monitor various platforms to ensure a quality customer experience through the order life cycle.   How you’ll CREATE: • Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores • Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch • Work closely with warehouse partners, to streamline communication and drive process and quality • Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement • Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks • Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues • Manual review, reporting and resolution of unfulfilled orders in the order management systems • Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams • Available outside of business hours as needed for high security campaign announcement support   Bring your VIBE: • Preferred Bachelor’s degree in Business, Supply Chain, or a related field • Supply Chain, eCommerce or Software Quality Assurance experience • 2-5 years experience working e-commerce • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities. • A self-starter who is keen to identify opportunities for operational improvement and process documentation • Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc) • Knowledge of Shopify a plus • Excellent verbal and written communication skills, with the ability to adjust as needed • Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines • Extremely detail-oriented and highly organized • Trustworthy with sensitive information   Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):   - Comprehensive medical, dental, and vision coverage - Including 100% coverage for out-patient in-network mental health services - Fertility coverage for eligible medical plan participants - Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) - Student Loan Repayment Assistance and Tuition Reimbursement - 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution   A variety of ways to prioritize much-needed time away from work including: - Flexible Paid Time Off (PTO) for exempt employees - 3-weeks PTO for non-exempt employees - 2-weeks paid Winter Break - 10 Company Holidays (including Juneteenth and Wellbeing Day) - Summer Fridays (between Memorial Day and Labor Day) - Generous paid parental leave for every type of parent   Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer   We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT. Job Category: Manufacturing, Logistics & Supply Chain

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Program Eligibility: - Currently enrolled at an accredited two or four-year college/university in the United States, pursuing an undergraduate, graduate and/or law degree   - Graduating between Spring 2026 - Fall 2028   - Have access to housing and transportation within the designated city (We do not offer housing or transportation accommodations) - Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.) - Commit to 20 - 40 hours per week (based on individual business area)  2026 Summer Internship Program Dates: June 8th, 2026- August 14th, 2026 Global Security - Physical Security (Remote): How You’ll CREATE: This department oversees all physical security for UMG - to include all labels globally. This includes facility security standards, employee protection, travel security, investigations, management of people of interest (POIs) as well as running a 24/7 global security operations center. All this comes together under GSO Phy Sec. This information is used to dictate the security level needed to keep our executives, employees and facilities safe. This position would assist with case management, online scam investigations, people of interest investigations, an overall understanding of the Global Security Operations Center (GSOC) and logistics around protective operations. Bring Your Vibe: - Comfortable working with power point - Willingness to think outside the box - Strong attention to detail - Strong organizational skills and efficiency - Ability to multitask and meet tight deadlines in fast- paced, high-pressure environments - High level of integrity - Discretion in handling confidential information - Professionalism in dealing with senior professionals inside and outside the company - A “can-do” attitude - Knowledge of Microsoft Office (Word, Excel, PowerPoint)  - Self-starter - Excellent communication skills - Eager to learn Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: Internships Salary Range: $15-$20 per hour The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Program Eligibility: - Currently enrolled at an accredited two or four-year college/university in the United States, pursuing an undergraduate, graduate and/or law degree   - Graduating between Spring 2026 - Fall 2028   - Have access to housing and transportation within the designated city (We do not offer housing or transportation accommodations) - Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.) - Commit to 20 - 40 hours per week (based on individual business area)  2026 Summer Internship Program Dates: June 8th, 2026- August 14th, 2026 Global Security - Physical Security (Remote): How You’ll CREATE: This department oversees all physical security for UMG - to include all labels globally. This includes facility security standards, employee protection, travel security, investigations, management of people of interest (POIs) as well as running a 24/7 global security operations center. All this comes together under GSO Phy Sec. This information is used to dictate the security level needed to keep our executives, employees and facilities safe. This position would assist with case management, online scam investigations, people of interest investigations, an overall understanding of the Global Security Operations Center (GSOC) and logistics around protective operations. Bring Your Vibe: - Comfortable working with power point - Willingness to think outside the box - Strong attention to detail - Strong organizational skills and efficiency - Ability to multitask and meet tight deadlines in fast- paced, high-pressure environments - High level of integrity - Discretion in handling confidential information - Professionalism in dealing with senior professionals inside and outside the company - A “can-do” attitude - Knowledge of Microsoft Office (Word, Excel, PowerPoint)  - Self-starter - Excellent communication skills - Eager to learn Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: Internships Salary Range: $15-$20 per hour The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Program Eligibility: - Currently enrolled at an accredited two or four-year college/university in the United States, pursuing an undergraduate, graduate and/or law degree   - Graduating between Spring 2026 - Fall 2028  - Have access to housing and transportation within the designated city (We do not offer housing or transportation accommodations) - Legally authorized to work in the United States and will not require sponsorship for employment visa status, now or in the future (e.g., H1-B, OPT, etc.) - Commit to 20 - 40 hours per week (based on individual business area)  2026 Summer Internship Program Dates: June 8th, 2026- August 14th, 2026 Data & Analytics - Global eCommerce & Audience Analytics/Reporting (Remote): How You’ll CREATE: Our team manages a variety of eCommerce and marketing reporting products, tools, and dashboards for a variety of business users. Our mission is to build compelling reports to drive meaningful action across our varied list of central teams and labels, and partner with other relevant teams (tech, data science, etc.) to find opportunities to enhance our capabilities and empower teams to make more data-informed decisions. - Serve a key role in the development of various reporting products/dashboards, helping to craft the technical approach and deliverable aligned with business objectives - Foster relationships with other labels, marketing, eCommerce, and operations teams to gather, scrutinize, and document business requirements - Design advanced, compelling, actionable data visualizations for a variety of different stakeholder groups - Help drive enterprise-wide product engagement and adoption via regular data QA and troubleshooting - Leverage your data-oriented mindset, instincts, and curiosity to identify the signals, trends and meaningful information from an array of datasets - Actively innovate and enhance our suite of tools to maintain a best-in-class service offering Ideal candidates will have: - Minimum 2-3 years of direct experience in data analytics/reporting - Strong proficiency in SQL with proven ability to write complex queries to analyze data - Experience in customizing and managing BI tool frontend environments (Looker is a huge plus) - Ability to craft actionable and compelling stories from large/disparate datasets and make complex concepts/analysis easy to understand - Be a critical thinker who values the importance of always putting data into the appropriate context - Must love music! Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: Internships Salary Range: $15-$20 per hour The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How we LEAD UMG's Technology Risk Management Department partners with technology leaders and subject-matter experts across the globe to monitor compliance and manage risks to our technology infrastructure, systems, and data. The Senior Manager of Technology Risk & Recovery is responsible for overseeing technology recovery compliance, governing technology risks, and monitoring third-party compliance through SOC report reviews. The ideal candidate brings deep expertise in technology governance, risk management frameworks, and recovery planning, along with the ability to influence stakeholders at all levels. How you'll CREATE - Job Responsibilities Technology Recovery Program Oversight : Manage the end-to-end lifecycle of the technology recovery program, including coordinating with application owners to define recovery time objectives (RTOs) and recovery point objectives (RPOs). Ensure that recovery plans are developed, updated, regularly tested, and that after-action items are tracked through to completion. Implement appropriate mitigation strategies to reduce the organization’s overall technology risk profile. Tech Business Continuity Program Liaison : Partner with the Global Security Office (GSO) to coordinate with critical technology service owners in developing comprehensive Business Continuity Plans. Responsibilities include data collection and analysis, plan development and formalization, integration into Fusion, and establishing strong governance processes for ongoing oversight and review. Third-Party SOC Report Management : Lead the review of vendor SOC 1, SOC 2 and relevant assurance artifacts. Identify control exceptions, deviations, qualifications, or subservice organizations that may introduce risk. Map Complementary User Entity Controls (CUECs) to internal control owners and operational processes. Ensure CUEC obligations are understood and met and identify gaps requiring remediation. Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. For more information, please click on the following links. E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish Job Category: Technology Salary Range: $132,405 - $175,205 The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.