Role Description This is a key technical coaching role focused on uplifting capability across our Third-Party Administrator (TPA) Liability team, with a particular emphasis on foundational personal injury liability principles and effective claims management practices. - 3-month Fixed Term Contract – great for experienced professionals seeking a short-term, high-impact role. - Refresh liability claim handling training materials. - Support the capability uplift of several liability claim handlers through coaching and practical training support. - Make an immediate difference across an evolving TPA claims team. - Responsible for reviewing, enhancing, and embedding Crawford’s liability training materials. - Deliver hands-on coaching to a cohort of claims handlers across the team. - Act as a technical leader/coach within the team, supporting claims handlers to build confidence and competence in policy interpretation, liability decision-making, and claims management fundamentals. - Play a critical part in improving claims outcomes through capability uplift and consistent technical coaching. - Open to other locations Australia-wide for the right candidate. Qualifications - Experienced liability claims professional with a strong technical foundation. - Genuine passion for developing others. - Practical, hands-on approach to coaching and training. - Ability to simplify complex technical concepts and apply them to real claims scenarios. - Confident and credible liability claims professional with strong technical expertise in policy interpretation, liability assessment, and quantum considerations. - Experience in mentoring, coaching, or developing less experienced claims professionals. - Strong communicator who can engage, influence, and build trust across a range of stakeholders. - Passionate about improving claims quality, consistency, and technical capability across a team. - Structured and disciplined approach to file management standards and claims best practice. - Proactive in identifying capability gaps and contributing to training and development solutions. Requirements - Strong experience in liability claims, with a focus on personal injury liability claims. Professional indemnity experience highly regarded. - Proven ability to coach, mentor, or develop claims professionals at varying levels of experience. - Strong understanding of policy wording, coverage interpretation, liability principles, and quantum assessment. - Demonstrated ability to apply structured claims handling discipline and best practice file management including the General Insurance Code of Practice and RG 271 Complaints Management processes. - Excellent communication skills, with the ability to translate technical concepts into practical learning. - Strong analytical and problem-solving skills, with sound judgement in complex claims environments. - Tertiary qualifications in law, insurance or a related discipline (desirable). Company Description Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.

• Partner with SMEs, leadership, and stakeholders to identify training needs and define learning objectives • Translate complex processes and business rules into clear, actionable learning content • Create multimedia aspects of training content such as gamification techniques, video, audio, infographics, handouts, worksheets, presentations, and instructional guides • Create storyboards, user flows, process flows and site maps to communicate interaction and design ideas • Select most effective instructional approaches to create a blend of instructor-led and/or self-directed techniques for a particular learning need and by applying adult learning concepts • Define learning objectives for courses and resources that are measurable, observable, and specific • Ensure training content aligns with operational standards and supports consistent execution • Upload, organize, and maintain training content within the LMS • Manage course, updates, 508 compliance, and version control to ensure accuracy and accessibility • Develop and implement methods to measure training effectiveness (e.g., assessments, surveys, performance metrics) • Analyze feedback and data to identify gaps and drive continuous improvement • Support trainers and Operations teams in their preparation to deliver instructor-led training, virtual instructor-led training, and coaching sessions • Ensure all training materials remain current, accurate, and aligned with standardized processes and business rules

• The full-time remote Supervisor, Learning & Development + People is responsible for designing, building, and delivering programs that develop employee capability, strengthen culture, and enhance the employee experience. • This is a hands-on builder role, requiring end-to-end ownership of content development and facilitation across all learning, leadership, and internal programming needs. • This individual translates business priorities into structured training programs, engaging workshops, and high-impact employee experiences. • While this role includes ownership of internal events, it is not an events coordination role — success is defined by the quality of content, strength of facilitation, and impact of programming. • Design and build all L&D content from scratch, including training decks, facilitator guides, exercises, and toolkits. • Lead and facilitate all learning sessions, including workshops, trainings, and interactive programs. • Partner with leadership to identify capability gaps and translate them into structured programming. • Continuously refine programs based on feedback, engagement, and business needs.

• Design and deliver enterprise-level learning solutions aligned to business and enterprise strategy. • Build scalable, repeatable leadership development programs. • Consult and partner with stakeholders to translate business needs into impactful learning strategies. • Lead large-scale learning initiatives and manage enterprise-wide programs. • Develop digital learning content using Articulate Rise and Storyline. • Incorporate AI-driven personalization and adaptive learning strategies. • Measure and improve learning impact using data and analytics.