Role Description We are looking for an exceptional [INSERT ROLE] to join our growing team. In this role, [INSERT ROLE SUMMARY]. You will also be responsible to: - Insert bullet point - Insert bullet point - Insert bullet point Qualifications - Insert bullet point - Insert bullet point - Insert bullet point Requirements - Insert bullet point - Insert bullet point - Insert bullet point Benefits - Vibrant and dynamic work environment - Multitude of benefits for employees to enjoy inside and outside of their work lives

• Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed. • Perform routine data operations , including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org. • Assist with reports and dashboards , including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs. • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.

• Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems • Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement • Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices • Maintain and update technical documentation, such as process guides, field definitions, and configuration notes • Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs • Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed • Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org

Role Description The Customer Experience Manager (CEM) is responsible for the successful delivery of Customer implementations and the ongoing management of Customer relationships throughout the customer lifecycle. This role serves as the primary point of accountability for project execution, customer communication, and long-term customer success. - Partners closely with internal teams—including Implementation, Product, Support, Engineering, and Sales. - Ensures projects are delivered on time, within scope, and aligned to customer goals. - Builds trusted relationships that drive adoption, satisfaction, and retention. - Blends project management rigor with relationship leadership. - Ensures customers experience a seamless, coordinated delivery from onboarding through implementation and continued support. - Engages in cross-functional activities that promote seamless coordination and successful delivery of outcomes. - Ensures that what is sold is successfully delivered and that Customers feel supported throughout the process. This is a remote position based in the United States. Ideal candidates will be located in the Mountain or Pacific time zones. The salary range for this role is $80,000 - $110,000 per year, DOE. Employment visa sponsorship is not available for this position. Qualifications - Bachelor’s degree from a four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. - Minimum of 5 years prior project management or customer service experience in a healthcare setting, preferably behavioral health. - Experience and understanding of healthcare, health IT, behavioral health, payments, or other regulated industries. - Experience with Microsoft Office 365 or similar software. - Knowledge of business and management principles involved in strategic planning, resource allocation, change management, and project oversight. - Proven ability to manage complex, multistakeholder projects. - Strong customer-facing communication and relationship-building skills, including executive level. - Results-driven, and able to prioritize multiple tasks in a dynamic, deadline-driven environment. - Comfortable managing ambiguity in regulated and/or enterprise environments. - Ability to work autonomously and have confidence in own decision making. - Ability to collaborate effectively with cross-functional teams. - Able to travel up to 50% of the time, with occasional weekend travel required. - Willingness to work alternate schedules, as required. Requirements - PBA and/or PMP certification. - Master's degree. Benefits - Competitive compensation and benefits packages. - Challenging, yet flexible work environment conducive to collaboration and productivity. - Opportunities for growth and continued learning. - Individual contribution is valued and recognized.