Role Description Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. As a Client Engagement Manager II at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This position is responsible for managing the engagement of several clients, including some of the largest California Medicaid Managed Care Plans. The Client Manager reports to the Account Director and supports overseeing the client contract, maintaining strong client relationships, and ensuring that Gainwell operations perform in alignment with all contractual commitments. The Client Manager supports revenue-generating activities, including identifying and upselling new services to existing clients, in order to meet contract and corporate financial objectives. - Communicates/interfaces regularly with client(s). - Creates agendas and provides recaps for all client touchpoints. - Analyzes and researches client(s) trends to identify performance gaps. - Manages client relationship; responsible for ensuring client satisfaction. - Builds relationships and supports collaboration between client engagement team, internal departments and operations staff. - Handles client(s) invoicing & accrual tracking. - Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc. - Directs Gainwell contract operations to ensure successful delivery of services to client(s) and all SLAs are met. - Assists Account Director with managing budget and revenue expectations for assigned client(s). - Works with client(s) to develop project approach and implementation plans and collaborates with internal teams to oversee development and implementation. - Identifies and continually seeks new sources of revenue. - Reports to Client engagement leadership on progress toward strategic client growth and business goals. - Supports sales opportunities and assists the client engagement team with successful close of sale (including proposal development process). - Monitors state legislative, regulatory, and competitive environment and alerts engagement to risks and opportunities. Qualifications - Without bachelor’s degree, 7+ years relevant work experience with experience in one of the following areas preferred: - Health insurance - Client service/business to business - Healthcare policy - Industry with high level of compliance (i.e. Finance) - Large client management - With Bachelor’s degree, 3+ years of relevant experience in: - Client service/business to business - Healthcare insurance and policy - Industry with high level of compliance (i.e. Finance) - Large client management - Strong verbal and written English communication, customer service, collaboration, negotiation, and expectation management. - Detail-oriented with strong organizational, note-taking, multitasking, project management, and deadline management abilities. - Analytical thinker able to resolve issues and handle sensitive information; proficient in Microsoft Office (Excel, Word, Access, PowerPoint) with Power BI or Tableau as a plus. Requirements - Fully Remote (Within the U.S.) - Limited travel, but ability to travel for 2-3 days at a time to support client on sites. - This is a full-time permanent regular salaried (W-2) employee position. - Company provided computer for work use. - For all hybrid and remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. - This position will remain posted to take applications until June 23, 2026. Benefits - Generous, flexible vacation policy - 401(k) employer match - Comprehensive health benefits - Educational assistance - A variety of leadership and technical development academies to help build your skills and capabilities.

Role Description The mission of this team is to manage, monitor, care for and deal with customers in its portfolio of Premier Banking, identifying sales opportunities, maintaining an appropriate level of interlocation through the digital channels available to them, and offering them the products most suited to each of them, with the aim of contributing to achieving the challenges established for its centre. - Manage the assigned customer portfolio. - Analysing the result of the commercial activity within the portfolio. - Promoting digital transformation by encouraging the use of the Bank's digital tools and app. - Organise the operational and administrative activities of the portfolio. - Collaborate with the manager in the analysis and monitoring of the evolution of the risk of the customers of its portfolio. - Monitor the performance of the balance sheet and the income statement of its portfolio. Qualifications - Experience and skills in the commercial management of customer portfolios. - MIFID, LCCI and IDD Certification required. - Knowledge of model A and Premier banking protocol. Requirements - Control and monitoring of Operational Management. - Knowledge of Commercial Systems. - Knowledge of products marketed in the private banking sector. - Knowledge and management of NPLs. - Innovation and openness to change. Benefits - Job profile: Figure of specialized manager who is responsible for meeting the needs of customers through remote channels, relying on the technological capabilities of the entity. - They provide specialized advice on products and manage contracting digitally. Skills - H COMMERCIAL SYSTEMATICS - H CUSTOMER RELATIONSHIP MODEL - H PREMIER BANKING PRODUCTS AND SERVICES - H PRODUCT COMBINATION-BASED SALES - H COMMERCIAL MANAGEMENT AND CLIENT PORTFOLIO - H CLOSING DIGITAL SALES - S.1.1 ALLIANCES – COLLABORATION AND TRANSVERSALITY - S.1.4 ALLIANCES – COMMUNICATION - H CREDIT RISK - H DIGITAL CUSTOMER ONBOARDING AND ENROLLMENT - S.1.3 ALLIANCES – INFLUENCE - H PROCESS FOR PRIORITIZING AND PLANNING COMMERCIAL CONTACTS - S.1.2 ALLIANCES – CUSTOMER ORIENTATION - S.2.1 HUMANISM – COMMUNICATION AND EMPATHY - S.2.2 HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP - H CONSULTING - H MULTICHANNEL AND DIGITAL CUSTOMER SERVICE - S.4.1 ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT - S.3.1 EMPOWERMENT – FOCUS ON RESULTS - S.5.1 DIVERSITY – PROMOTING DIVERSITY - H ANTICIPATION AND PROACTIVE IDENTIFICATION OF BUSINESS OPPORTUNITIES - H COMMERCIAL TOOLS

• Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed. • Perform routine data operations , including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org. • Assist with reports and dashboards , including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs. • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.

• Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems • Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access • Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement • Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices • Maintain and update technical documentation, such as process guides, field definitions, and configuration notes • Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs • Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed • Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org