• Provide solutions to complex system problems and lead others on how to resolve problems • Mentor and develop less experienced Service Engineers on all field tools and technology • Perform system maintenance on field controllers, servers and workstations, and field hardware • Communicate issues and recommend system enhancements, upgrades, and/or repairs • Maintain feedback on equipment scheduling and modifications needed • Manage assigned work to exceed customers’ time and quality expectations • Communicate and document project status and details for the customer • Provide site-specific training to owners/operators on the upgrades/service • Provide technical support for the Branch Offices on an as needed basis • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers • Participate in the creation and updating of the training content for Service Engineers • Create and maintain standard work instructions in accordance with the Operations Manual guidance • Provide local training and guidance that is aligned with ALFO standard work and best practices • Collaborate as a member of internal cross ‑ functional teams to drive timely resolution of customer needs and ensure consistent service experience

Role Description The Software Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams. The role focuses on troubleshooting, continuous improvement, and collaborating with cross-functional teams to enhance processes and product performance, while proactively leading initiatives to strengthen operations and support. - Operate, maintain, and support production and development applications, ensuring high service quality while collaborating with Engineering and customer teams. - Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance operations. - Perform planned and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination. - Troubleshoot and resolve issues across development, pre-production, and production environments, including debugging enterprise code (Java, Python, JavaScript, Bash, SQL). - Act as an escalation point between Technical Operations and Engineering, managing complex issues and coordinating with cross-functional teams. - Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems. - Develop and maintain tools for deployment, automation, and monitoring. - Document solutions and processes in tools such as Jira, Cherwell, and Confluence. - Evaluate software solutions and provide recommendations for improvement. - Provide guidance and training to team members, contributing to knowledge sharing and SME development. Qualifications - Hands-on experience with scripting (Python, Bash), familiar with databases, and code review. - Strong experience in technology roles, with the ability to manage multiple projects, prioritize tasks, and meet deadlines. - Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes. - Proven experience in troubleshooting through log analysis and root cause analysis with a focus on continuous improvement. - Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management. - Knowledge of quality assurance methodologies and ability to analyze processes to identify and implement improvements. - Participation in an on-call rotation is required. Benefits - Solving complex problems that improve daily the lives of people around the world. - Opportunity to work in an international company with cutting edge technologies in a high-growth industry. - Career growth, stability, and a casual work environment, with a home-based work setup. - Competitive salary range of $95,000 – $120,000, based on location, experience, skills, internal equity, and market data. - Full benefits package including unlimited paid time off, 11 paid holidays, 401(k), a no cost medical insurance option for employees and eligible dependents, and FSA option.

Role Description The Software Support Engineer is responsible for delivering hands-on technical support across a fleet of hundreds of production deployments serving global customers, and for maintaining the reliability and availability of cloud and on-premises environments that directly support genomics workflows. This position reports to the Manager of Oncology Software Support and is part of the Oncology Software Support team and will be a fully remote position. In this role, you will have the opportunity to: - Diagnose and resolve complex technical issues across cloud and on-premises production environments serving researchers in oncology, genomics, and more. - Stand up and maintain customer infrastructure using Terraform, AWS, EKS, Linux, and containers, directly supporting the deployment lifecycle for a growing global customer base. - Contribute to monitoring and observability systems, building Grafana dashboards and tuning alerts that keep hundreds of production deployments healthy. - Write automation and scripting (Python, Bash) that reduces operational toil and improves consistency across the fleet. - Provide dedicated French-language support coverage for EMEA customers, working alongside the existing regional team to expand the hours and languages the team can serve. Qualifications - Professional fluency in French and English. - Two years' experience in software support engineering, cloud operations, or a related technical field supporting production environments. - Experience with Linux system administration, AWS cloud services, and containerized environments. - Working proficiency in Python and Bash scripting for automation. - Exposure to infrastructure-as-code tooling (e.g., Terraform) and monitoring platforms (e.g., Grafana, CloudWatch). Requirements - Occasional travel may be required. Benefits At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Company Description Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Role Description Oversees a team of analysts responsible for the coordination, training and implementation of Epic Radiant and other clinical applications (e.g. Powerscribe). Their primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards. The Team Lead must possess a thorough understanding of medical terminology, technology and clinical workflows. - Responsible for coordinating training, troubleshooting, configuration and error resolution for new and existing applications. - Work closely with end-users and ITS management staff to manage the development and implementation of new features and functions. - Partner with assigned departments to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications, and recommend software solution options. - Lead in the development and implementation of new features or enhancements for large scale projects. - Provide oversight and project management to a team of analysts for other projects. Qualifications - Bachelor's degree required. - Epic Radiant certification required. - Five years of information systems experience as a senior clinical/business analyst or project manager required. Requirements - Demonstrated management ability. - Demonstrated analytical, problem-solving and conceptual skills. - Strong software and application knowledge with base knowledge of relevant technologies, operating systems. - Excellent verbal and written communication skills. - Capable of supervising all aspects of day-to-day operations and support. - Solid understanding of business environment and operations. - Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action. - Able to independently and/or collaboratively bring problems to complete resolution. - Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records. - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. - Provide quality customer service and serve as an exemplary representative of Information Systems. - On-going communication, feedback and follow-through with customers/peers are essential. - Negotiate and acquire resources as necessary to appropriately implement projects. - Assure work assignments for team are completed in accordance with an established project timeline. - Maintain a high level of confidentiality regarding patient and staff information. Benefits - Compensation range: $89,500.00 - $130,000.00. - Generous total compensation including benefits (medical, dental, vision, pharmacy). - Discretionary annual bonuses and merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family well-being.