Kapsch

Role Description The Technical Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams. The role focuses on troubleshooting, continuous improvement, and collaborating with cross-functional teams to enhance processes and product performance, while proactively leading initiatives to strengthen operations and support. - Operate, maintain, and support production and development applications, ensuring high service quality while collaborating with Engineering and customer teams. - Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance operations. - Perform planned and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination. - Troubleshoot and resolve issues across development, pre-production, and production environments, including debugging enterprise code (Java, Python, JavaScript, Bash, SQL). - Act as an escalation point between Technical Operations and Engineering, managing complex issues and coordinating with cross-functional teams. - Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems. - Develop and maintain tools for deployment, automation, and monitoring. - Document solutions and processes in tools such as Jira, Cherwell, and Confluence. - Evaluate software solutions and provide recommendations for improvement. - Provide guidance and training to team members, contributing to knowledge sharing and SME development. Qualifications - Hands-on experience with scripting (Python, Bash), familiar with databases, and code review. - Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management. - Strong experience in technology roles, with the ability to manage multiple projects, prioritize tasks, and meet deadlines. - Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes. - Proven experience in troubleshooting through log analysis and root cause analysis with a focus on continuous improvement. - Knowledge of quality assurance methodologies and ability to analyze processes to identify and implement improvements. - Participation in an on-call rotation is required. Benefits - Solving complex problems that improve daily the lives of people around the world. - Opportunity to work in an international company with cutting edge technologies in a high-growth industry. - Career growth, stability, and a casual work environment, with a home-based work setup. - Competitive salary range of $62,000 – $110,000, based on location, experience, skills, internal equity, and market data. - Full benefits package including unlimited paid time off, 11 paid holidays, 401(k), a no cost medical insurance option for employees and eligible dependents, and FSA option.

Role Description The Software Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams. The role focuses on troubleshooting, continuous improvement, and collaborating with cross-functional teams to enhance processes and product performance, while proactively leading initiatives to strengthen operations and support. - Operate, maintain, and support production and development applications, ensuring high service quality while collaborating with Engineering and customer teams. - Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance operations. - Perform planned and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination. - Troubleshoot and resolve issues across development, pre-production, and production environments, including debugging enterprise code (Java, Python, JavaScript, Bash, SQL). - Act as an escalation point between Technical Operations and Engineering, managing complex issues and coordinating with cross-functional teams. - Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems. - Develop and maintain tools for deployment, automation, and monitoring. - Document solutions and processes in tools such as Jira, Cherwell, and Confluence. - Evaluate software solutions and provide recommendations for improvement. - Provide guidance and training to team members, contributing to knowledge sharing and SME development. Qualifications - Hands-on experience with scripting (Python, Bash), familiar with databases, and code review. - Strong experience in technology roles, with the ability to manage multiple projects, prioritize tasks, and meet deadlines. - Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes. - Proven experience in troubleshooting through log analysis and root cause analysis with a focus on continuous improvement. - Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management. - Knowledge of quality assurance methodologies and ability to analyze processes to identify and implement improvements. - Participation in an on-call rotation is required. Benefits - Solving complex problems that improve daily the lives of people around the world. - Opportunity to work in an international company with cutting edge technologies in a high-growth industry. - Career growth, stability, and a casual work environment, with a home-based work setup. - Competitive salary range of $95,000 – $120,000, based on location, experience, skills, internal equity, and market data. - Full benefits package including unlimited paid time off, 11 paid holidays, 401(k), a no cost medical insurance option for employees and eligible dependents, and FSA option.

Role Description A Traffic Operations Center (TOC) and Traffic Management Center (TMC) Operator execute a critical role for monitoring real-time traffic conditions, managing incidents, and communicating roadway information to the public and emergency responders. - Surveillance & Monitoring: Using Closed-Circuit Television (CCTV) cameras, roadway sensors, and other applications/software to detect accidents, congestion, or debris. - Incident Management: Coordinate responses to traffic events by dispatching Road. - Public Information: Activate and update Road Signs to alert motorists of lane closures and fare/toll changes. - System Oversight: Monitor the functionality of Intelligent Transportation Systems (ITS) field devices (cameras, sensors) and report failures for maintenance. Qualifications - Possession of a High School Diploma / GED. - 1-3 Years in dispatching, call center, or traffic management experience preferred but not required. - Proficiency in Microsoft Office. - Typing at a minimum of 20wpm. - Ability to remain calm under pressure. - Adapt in a rapidly changing environment with the potential to learn from on-the-job experiences. Requirements - The TOC/TMC environment operates 24/7, 365-days a year, requiring TOC/TMC Operators to work rotating shifts, including nights, weekends, and holidays. - Must sit at a workstation for extended periods. - May be exposed to distressing visual images of highway crashes/incidents.

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. Installation Manager Location: Remote, United States Preferred: Midwest or East Coast Travel: Approximately 60% travel, primarily across the East Coast, with occasional travel throughout the U.S. The Role We are looking for an experienced Installation Manager to lead the end-to-end planning and execution of installation activities across complex tolling system projects. This role is critical to ensuring installations are delivered safely, on time, within budget, and in full alignment with technical and client requirements. You will oversee contractors and field teams, coordinate internal and external resources, and serve as the key installation point of contact for project stakeholders and customers. Beyond execution, this role plays an important part in connecting installation activities with system integration and functional testing, helping ensure the full solution is ready for successful deployment. This is a strong fit for someone who enjoys owning the field execution strategy, working cross-functionally, and driving quality in a highly technical, operational environment. Key Responsibilities - Plan and coordinate the installation of tolling system equipment, managing onsite activities as needed to ensure quality and timely completion. - Provide oversight to Field Services Supervisors, Field Service Technicians, and subcontractors performing installations, modifications, and repairs of tolling systems equipment and related systems. - Schedule subcontractors and internal resources throughout the project lifecycle. - Partner closely with the Project Manager and internal stakeholders on all matters related to installation. - Act as the primary customer interface for installation-related program activities. - Ensure program-wide focus on safety, cost, schedule, and quality. - Develop Project Installation Plans, including installation strategy in partnership with the Project Manager and planning of work to be subcontracted. - In collaboration with the Project Manager, develop installation schedules and resource plans. - Perform Installation Readiness Reviews on assigned projects. - Support the development of subcontractor scopes of work. - Ensure adherence to project standards, procedures, and documentation requirements. - Read and interpret electrical and civil drawing packages and schematics. - Lead page-turn reviews of drawing packages with internal and external teams. - Plan, perform, and coordinate pre-installation site visits, subcontractor site walks, and site acceptance visits. - Ensure project inventory is properly inspected, stored, staged, and documented for installation. - Establish processes to document field changes during installation. - Ensure installation checklists and configuration records are completed and uploaded to project file folders. - Ensure all site work complies with both client and company safety standards and requirements. - Support other functions as needed to ensure the tolling system is fully integrated and functional. - Monitor repairs and RMAs during installation for timely completion, and submit approval documents to the appropriate purchasing personnel for payment. - Monitor diagnosis of issues involving vehicle loop detection equipment, automatic vehicle ID readers, antennas, RF sources, video cameras, switchers, multiplexers, monitors, and frame grabbers. What We’re Looking For - 5+ years of installation supervisory experience. - Construction scheduling experience. - High school diploma plus additional trade or technical school training. - Relevant technical background may include RF, electrical, or similar field-based training. - Hands-on experience using multi-meters, fiber termination kits, and standard hand tools. - Strong ability to read and interpret electrical and civil drawings and technical schematics. - Proficiency with Microsoft Excel, Outlook, Project, and Word. - Ability and willingness to travel approximately 60%, typically in rotations such as three weeks traveling followed by one to two weeks at home. Preferred Qualifications - Experience with RF or microwave systems. - Proficiency with MS Project. - Prior experience in the tolling industry. What’s In It for You - The opportunity to solve complex, real-world problems that improve everyday life for people around the world. - Exposure to cutting-edge technologies in a growing and highly specialized industry. - A role with meaningful ownership, visibility, and long-term career stability. - Flexible, casual work environment. - Comprehensive benefits package including: - Paid time off - 401(k) - A no-cost medical insurance option for employees and eligible dependents At this time we unable to provide sponsorship for this role and all applicants much have working rights in the US and pass a background check Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace.

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. Role Summary As a Senior Pricing Specialist, you will lead the development of competitive and compliant pricing strategies for major transportation projects. You’ll collaborate with cross-functional teams, drive pricing analysis, and play a key role in securing new business for Kapsch. Key Responsibilities: Proposal Development & Pricing Strategy - Analyze RFP requirements and develop detailed cost and pricing models for proposals. - Partner with Engineering, Project Management, Solution Centers, and subject matter experts to gather and validate cost data. - Lead proposal price review meetings, coordinating with executive leadership to secure necessary approvals. - Develop competitive pricing analyses and establish Price to Win targets for all proposals. - Ensure 100% compliant and complete price proposals are delivered on schedule. Financial Analysis & Reporting - Estimate and optimize cash flow based on forecasted costs and payment schedules. - Identify alternative payment milestones to improve expected cash flow. - Prepare special reports by collecting, analyzing, and summarizing pricing trends and proposal performance. Stakeholder Engagement & Negotiation - Participate in contract negotiations, including price, scope, terms, and acceptance criteria. - Communicate effectively with internal and external stakeholders to understand customer requirements and ensure alignment. Process Improvement & Compliance - Develop, maintain, and enhance proposal cost/pricing templates and tools to meet company standards. - Continuously improve pricing processes and methodologies. Required Qualifications: - Bachelor’s degree in Business, Finance, Engineering, or a related field - 7+ years of experience providing pricing solutions in the transportation industry or a related field. - Advanced proficiency in MS Excel, including complex formulas and comparative data analysis. - Experience with ERP systems (INFOR) and pricing software is a plus. - Strong analytical, organizational, and project management skills. - Excellent interpersonal, communication, and writing abilities. - Demonstrated ability to manage multiple projects and meet firm deadlines. - Demonstrated ability to supervise others. - Proven track record of working independently and collaboratively within multi-disciplinary teams. What’s in it for you? - Solving complex problems that improve daily the lives of people around the world - Opportunity to work in an international company with cutting edge technologies in a high-growth industry - Competitive Salary with full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and low-cost for eligible dependents. Compensation will be competitive and based on your experience, qualifications, abilities and location. - Career growth, stability and casual work environment including remote work or hybrid with corporate offices located in Austin, Secaucus, and Duluth, GA At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.