Everis

Transforming Software Companies for an AI future.

QA Engineer, Product & Technical Support Specialist

QA EngineerQA EngineerFull TimeRemoteMid LevelTeam 1-10Since 2025H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

58 days ago

Salary

$14K - $18K / year

Seniority

Mid Level

2 yrs expExperience acceptedEnglish

Job Description

QA Engineer, Product & Technical Support Specialist

Everis

• Investigating customer-reported issues through Intercom and internal tools. • Reproducing bugs and identifying whether issues are isolated, reproducible, or part of broader product problems. • Working with developers to document and escalate reproducible issues clearly. • Testing newly released product changes and validating bug fixes. • Identifying regressions and unexpected behavior after deployments. • Writing and improving knowledge base articles and customer help documentation. • Creating onboarding resources and product walkthroughs. • Monitoring recurring customer issues and identifying patterns. • Helping improve customer onboarding, retention, and overall product experience. • Using AI tools heavily to accelerate troubleshooting, documentation, research, issue summaries, QA validation, and operational workflows. • Building or improving automations to reduce repetitive support and operational work. • Working with tools such as Intercom, Slack, Stripe, Claude, ChatGPT, Codex, Cursor, Notion, Chrome DevTools, and modern SaaS dashboards. • Working with APIs, browser debugging tools, automation platforms, scripts, and technical workflows as needed to investigate and validate issues more effectively.

Job Requirements

  • At least 2 years of professional experience in software development or engineering.
  • Analytical and structured problem-solving.
  • Technical troubleshooting.
  • Clear written and verbal communication.
  • Attention to detail.
  • Customer empathy.
  • Root-cause investigation.
  • QA and validation mindset.
  • Ability to learn software quickly.
  • AI-assisted problem-solving.
  • Ownership and accountability.
  • Organizational and documentation skills.
  • Ability to work under ambiguity.

Benefits

  • Great starting salary.
  • Flexible remote work environment.
  • High ownership and autonomy.
  • Opportunity to grow quickly based on contribution, not tenure.
  • Potential for increased compensation, expanded responsibilities, and equity participation over time.

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