Field Account Representative
Location
South Carolina
Posted
3 days ago
Salary
$73.7K - $76.7K / year
Seniority
Mid Level
Job Description
Field Account Representative
McKesson
• Serve as the primary on-site representative for McKesson at customer locations • Build strong, professional relationships as a trusted partner and problem solver • Maintain composure and professionalism when addressing customer concerns or service issues • Support new customer onboarding, including: • Assisting with initial setup and ordering processes • Being physically present during early shipments and go-live activities • May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start • Be on-site to oversee shipment arrivals and validate order accuracy • Identify and resolve discrepancies, including: • Missing items • Damaged shipments • Backorders • Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly • Execute service visits at assigned health system customer locations • Reinforce the McKesson value proposition to local stakeholders • Support implementation of contract expectations, account plans, and customer-specific strategies • Drive customer satisfaction through: • Service level performance • Responsiveness • Reliability and follow-through • Introduce new products as driven by formulary changes and product conversions • Educate customer staff on ordering systems and product usage • Support alignment to formulary adherence and utilization goals
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
- Valid Diver’s License: 7 year Motor Vehicle Report completed during pre-employment
- Proven successful in providing a hands-on, solution- oriented approach
- Ability to remain professional and composed in high-pressure situations
- Demonstrated urgency and responsiveness —understands that follow-up must be timely and proactive
- Excellent communication and relationship-building skills
- Comfortable working independently in a field-based environment
- Strong organizational skills with attention to detail
- Proficiency in MS Office and familiarity with ordering/technology systems
Benefits
- 16 Days PTO
- 12 Paid Holidays
- Company Matched 401K
- Health Benefits available the 1st of the month after starting
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