A leader in outsourced, omnichannel customer experience management, Teleperformance connects some of the world's biggest brands with their customers. Founded in 1978, Teleperforman
Solution Architect – Remote
Location
Bosnia And Herzegovina
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Solution Architect – Remote
Teleperformance
• Du entwickelst innovative, ganzheitliche Lösungskonzepte, die Customer Experience, Transformation und den Einsatz von KI-Technologien intelligent verbinden. • Du analysierst Kundenanforderungen und Prozesse, um Optimierungspotenziale zu identifizieren und in überzeugende Angebote und Ausschreibungsunterlagen zu überführen. • Gemeinsam mit interdisziplinären Teams gestaltest du zukunftsorientierte Service- und Transformationsmodelle, die passgenau auf individuelle Kundenbedarfe zugeschnitten sind. • Du steuerst die Zusammenarbeit mit Fachbereichen, Partnern und interdisziplinären Teams, um alle Inhalte zu einer schlüssigen Gesamtlösung zu verbinden. • Komplexe Konzepte bereitest du in klar strukturierten, visuell ansprechenden Präsentationen auf. • Aktuelle Markt- und Technologietrends hast du dabei immer im Blick und bringst proaktiv Impulse ein. • Zudem übernimmst du Verantwortung für die methodische Weiterentwicklung unserer Solution-Design-Ansätze und arbeitest aktiv an der kontinuierlichen Optimierung unserer Vorgehensmodelle und Best Practices.
Job Requirements
- Abgeschlossenes Studium der Wirtschaftswissenschaften, Wirtschaftsinformatik oder eines vergleichbaren Studiengangs bevorzugt, aber nicht zwingend notwendig
- Mehrjährige relevante Berufserfahrung in den Bereichen Customer Care & Experience, Customer Service, (Strategie-)Beratung oder Solution Design
- Nachweisliche Erfolgsbilanz in der Gestaltung und Umsetzung multidisziplinärer und/oder länderübergreifender Lösungen.
- Fundiertes Verständnis für digitale Geschäftsmodelle, moderne CX-Technologien, Automatisierung und den Einsatz von KI
- Erfahrung in der Konzeption komplexer Lösungen sowie der Erstellung von Angeboten und Ausschreibungsunterlagen; idealerweise ergänzt durch Erfahrung in der Koordination interdisziplinärer Teams
- Souveränes Auftreten, ausgeprägte analytische Fähigkeiten und strategisches Denkvermögen
- Sehr gute Kenntnisse in MS Office, insbesondere PowerPoint und Excel, sowie die Fähigkeit, komplexe Konzepte strukturiert und visuell ansprechend aufzubereiten
- Hohe Eigeninitiative, lösungsorientierte Arbeitsweise und Begeisterung für digitale Transformation, innovative Kundenerlebnisse und aktuelle technologische Trends
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.
Benefits
- Flexible working arrangements
- Professional development opportunities
- Paid time off
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