• Salesforce platform development and customization • Apex, Lightning Web Components (LWC) and Salesforce Flows • Intelligent workflow automation and process optimization • Enterprise API and cloud integrations • AI-driven Salesforce solutions and Agentforce initiatives • Data Cloud and customer platform modernization projects • Scalable and maintainable enterprise solutions • Collaboration with international product, business and engineering teams

• Own Salesforce CRM architecture and solutions design across our global revenue organization, serving as the technical leader for our GTM systems ecosystem. • Design and implement robust API integrations between Salesforce, HubSpot, and enterprise systems to enable seamless data flow across the customer lifecycle—from open enrollment through enterprise expansion. • Build and optimize integration architecture for AI-powered lead scoring, intent data, and revenue intelligence tools including Gong. • Establish and enforce technical governance, data architecture standards, and integration best practices across our multi-cloud Salesforce environment. • Architect and implement custom solutions using Apex, Lightning Web Components, and Flow to support complex business processes including our Enrollment to Enterprise (E2E) motion. • Lead the evaluation, selection, and implementation of third-party applications and managed packages, ensuring seamless integration with core systems. • Design and build real-time data synchronization between Salesforce and external systems via REST/SOAP APIs, middleware platforms, and iPaaS solutions. • Create technical documentation, integration diagrams, and architecture decision records to support knowledge transfer and scalability. • Mentor Salesforce admins and provide technical leadership to cross-functional teams on complex implementations. • Drive AI and automation initiatives within Salesforce including Einstein Analytics, predictive scoring models, and workflow automation.

Role Description The Salesforce Solutions Architect is responsible for owning Salesforce CRM architecture and solutions design across Prosci's global revenue organization. This role will provide technical leadership for our GTM systems ecosystem, designing and implementing robust API integrations, AI-powered automation, and scalable solutions that support our complex business processes from open enrollment through enterprise expansion. Key Responsibilities - Own Salesforce CRM architecture and solutions design across our global revenue organization, serving as the technical leader for our GTM systems ecosystem. - Design and implement robust API integrations between Salesforce, HubSpot, and enterprise systems to enable seamless data flow across the customer lifecycle—from open enrollment through enterprise expansion. - Build and optimize integration architecture for AI-powered lead scoring, intent data, and revenue intelligence tools including Gong. - Establish and enforce technical governance, data architecture standards, and integration best practices across our multi-cloud Salesforce environment. - Architect and implement custom solutions using Apex, Lightning Web Components, and Flow to support complex business processes including our Enrollment to Enterprise (E2E) motion. - Lead the evaluation, selection, and implementation of third-party applications and managed packages, ensuring seamless integration with core systems. - Design and build real-time data synchronization between Salesforce and external systems via REST/SOAP APIs, middleware platforms, and iPaaS solutions. - Create technical documentation, integration diagrams, and architecture decision records to support knowledge transfer and scalability. - Mentor Salesforce admins and provide technical leadership to cross-functional teams on complex implementations. - Drive AI and automation initiatives within Salesforce including Einstein Analytics, predictive scoring models, and workflow automation. Qualifications - 7+ years as a Salesforce Solutions Architect with proven experience designing and implementing enterprise-scale solutions. - Salesforce Certified Administrator (Required) - Salesforce Certified Platform App Builder (Required) - At least one additional technical certification: Platform Developer I, Integration Architecture Designer, or Data Architecture Designer (Required) Requirements - Strategic Mindset: Ability to understand complex business objectives across multiple regions and translate them into scalable Salesforce solutions. - Collaborates and Balances Stakeholders: Partner effectively with stakeholders across various departments to define business requirements and implement solutions. - Optimizes Work Processes - Continuous Improvement: Self-directed problem solver who balances technical excellence with practical business outcomes. - Drives Work, Decision Quality - Leadership and Mentorship: Provide technical leadership and mentorship to Salesforce admins and cross-functional teams. - Technical Proficiency: Expert proficiency in Salesforce architecture with deep knowledge of Sales Cloud, Service Cloud, and marketing automation integrations. - API and Integration Expertise: Strong API development and integration expertise. - Salesforce Development: Hands-on development experience with Apex, Lightning Web Components, SOQL, and declarative automation tools. - Data Architecture: Deep understanding of data architecture, object relationships, and data modeling. - AI and Automation: Experience implementing AI and machine learning capabilities within Salesforce. - HubSpot-Salesforce Integration: Experience with HubSpot-Salesforce integrations. - Revenue Intelligence Platforms: Track record of implementing revenue intelligence platforms. - GTM Tech Stack Knowledge: Strong grasp of modern GTM tech stack architecture. - DevOps and Release Management: Experience with Agile/Scrum methodologies and modern DevOps practices. - Business Process Analysis: Proven ability to design solutions for B2B SaaS or training/certification businesses. Benefits - Comprehensive wellness benefits. - Generous flexible paid time off, holidays, and volunteer time. - Medical, dental, and vision insurance. - Long-term and short-term disability programs. - Life insurance and pet insurance. - 401k with company matching. - Access to LinkedIn Learning. - Opportunities to collaborate with colleagues globally. - Employee-led interest and resource groups. - In-person local or market-wide events.

• Leading solution design and making key architectural decisions • Defining development standards, best practices and platform guardrails • Remaining hands‑on where needed with complex builds, Apex, LWC and integrations • Partnering with Sales, Marketing, and Delivery stakeholders to ensure platform solutions reflect how the business actually operates • Reducing rework, tech debt, and system friction • Lead and develop a team of Salesforce and GTM systems specialists, owning team delivery, prioritisation, and individual growth • Drive sprint planning, backlog management, and capacity planning to ensure the team delivers against both strategic initiatives and day-to-day platform support • Act as the primary technical point of contact for senior leadership, translating complex architectural decisions into clear business terms • Own the Salesforce architecture across our GTM tech stack, defining solution designs, integration patterns, and platform standards that ensure scalability and long-term maintainability • Lead architectural decision-making and provide hands-on guidance to the team throughout delivery — reviewing builds, identifying issues early, and iterating on solutions where needed • Ensure systems operate as a connected ecosystem across Salesforce and the broader GTM toolset • Stay current with the Salesforce roadmap and pragmatically incorporate new capabilities into the platform strategy • Design and implement a deployment process and CI/CD pipeline, establishing version control, release management, and testing standards across the team • Own end-to-end delivery across the full SDLC — from requirements and solution design through build, testing (unit, integration, UAT), release, and post-deployment support • Build and maintain integrations via REST/SOAP APIs and middleware platforms such as n8n and Zapier • Define standards for data structure, quality, and consistency, and establish monitoring and failure recovery processes across integrated systems • Own Salesforce security model (access, permissions, sharing) • Ensure compliance with client and regulatory requirements (GDPR, data handling) • Define practical governance around data, audits, and retention • Partner with IT and leadership on broader security posture and risk management