• Lead user research and discovery sessions to deeply understand customer workflows, pain points, and needs • Translate high-level roadmap features into clear, actionable, low-level requirements • Write comprehensive requirements, while identifying edge cases and acceptance criteria • Participate in sprint planning, grooming, and stand-ups to unblock the team • Serve as the go-to expert for your product area • Support internal teams by answering questions, providing training, and evangelizing your features • Partner cross-functionally with Product Marketing, Sales, and Customer Success to plan and execute successful product launches • Understand how AI shapes the market and how this can impact feature development

• Reporting into the Head of Product Operations and be able to represent the team as we grow • Leading a team of Product Managers and support recruitment • Helping embed and support career progression pathways using our development framework for personal growth • Providing support to the team through mentorship and coaching • Acting as an escalation point for the team, helping to remove internal and external blockers as needed • Supporting resourcing of Product Managers on projects • Identifying training and development needs • Lead clients through their digital transformation journey, ensuring long term lasting relationships are made with key decision-makers • Working with the team to improve, shape and structure the Product Management ways of working

• Own the end-to-end Team Foundations product strategy, with multi-team identity as the primary pillar and password-sharing monetization and monthly licensing as adjacent growth levers. • Define how Dropbox should support complex external collaboration and multi-team workflows where work crosses company lines, involves contractors or clients, or requires one person to participate in multiple teams or products. • Turn technically complex identity, access, licensing, and account-model work into intuitive Core product flows for joining teams, switching contexts, managing access, adding collaborators, and understanding what changes when someone becomes a team member. • Design and ship foundational Core product experiences such as multi-team join/create flows, account and team switching, admin and member lifecycle paths, external collaborator upgrade paths, monthly license management, and progressive interventions for likely password-sharing accounts. • Partner deeply with engineering on authentication, RBAC, multi-tenancy, account/session state, permissions, billing, and data-model tradeoffs while staying accountable for customer clarity, product quality, and business impact. • Act as the connective tissue across Product, Engineering, Design, Research, Data Science, Growth, Identity/Auth Platform, Commerce/Billing, Sharing, Dash, Desktop, Mobile, PMM, Legal, Support, and Finance so the full system ships coherently rather than as disconnected surfaces. • Define and track the metrics that matter, represent the full workstream to senior leaders, and drive cross-functional execution across Product, Engineering, Design, Research, Data Science, Growth, Identity/Auth, Commerce/Billing, Sharing, Dash, Desktop, Mobile, PMM, Legal, Support, and Finance.

Role Description We are seeking a talented Senior Product Manager to join our Voice PM group to drive roadmap and execution as we rapidly expand our telecom solutions globally. This high-impact role reports into a Director of Product Management and requires close collaboration with engineering, operations, regulatory and customer success teams. You will be responsible for guiding product direction, ensuring strong execution, and accelerating profitable growth in one of our most strategic product areas. Key Responsibilities - Own the direction, roadmap, and execution for Intermedia’s telecom solutions. - Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions. - Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations. - Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions. - Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability. - Act as subject-matter champion as we expand our world-class telecom network with senior managers. - Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales. - Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures. Qualifications - 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services. - Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure. - Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms. - Exceptional analytical and problem-solving skills, with comfort working in regulatory, operational and financial data. - Strong written and verbal communication skills, with the ability to influence senior stakeholders. - High attention to detail, with proven ability to manage multiple priorities under pressure. - Bachelor’s degree, or equivalent practical experience. Company Description Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!