Intermedia Intelligent Communications

Role Description We are seeking a talented Senior Product Manager to join our Voice PM group to drive roadmap and execution as we rapidly expand our telecom solutions globally. This high-impact role reports into a Director of Product Management and requires close collaboration with engineering, operations, regulatory and customer success teams. You will be responsible for guiding product direction, ensuring strong execution, and accelerating profitable growth in one of our most strategic product areas. Key Responsibilities - Own the direction, roadmap, and execution for Intermedia’s telecom solutions. - Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions. - Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations. - Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions. - Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability. - Act as subject-matter champion as we expand our world-class telecom network with senior managers. - Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales. - Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures. Qualifications - 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services. - Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure. - Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms. - Exceptional analytical and problem-solving skills, with comfort working in regulatory, operational and financial data. - Strong written and verbal communication skills, with the ability to influence senior stakeholders. - High attention to detail, with proven ability to manage multiple priorities under pressure. - Bachelor’s degree, or equivalent practical experience. Company Description Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Sales Solutions Architect - Central Region Department: Sales Employment Type: Full Time Location: United States Reporting To: Donald Kellar Compensation: $120,000 - $200,000 / two weeks Description Solutions Sales Architect Location: Greater Chicago Area, US Remote Are you looking for a place where you can utilize your superior B2B sales savvy and technical skills? And a place where you can allow your experience to shine? If so, our Sales Solution Architects work with Intermedia Channel Partners to resell Intermedia’s entire suite of cloud services through our full-service partner programs, leveraging the Intermedia brand, or their own brand! We are looking for top Sales Solution Architects, who are ready to work for the best in the business. About Intermedia Intermedia is a leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), business cloud email and productivity applications provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to businesses and the partners that serve them. More than 125,000 business customers and 6,600 active partners rely on Intermedia’s tightly integrated suite of cloud applications that are managed through one intuitive point of control and are backed by 99.999% uptime SLAs and J.D. Power-certified 24/7 technical support. Solutions include the all-in-one cloud communications and collaboration platform Intermedia UniteTM, Intermedia Contact Center, web and video conferencing, file sharing & backup, business email, security, archiving, and more. Are you ready to make your mark? You have primary responsibility for providing pre-sales technical engagement with one of our top strategic partners. This position focuses on Intermedia’s UCaaS and CCaaS offering. You will interact directly with all levels of management working directly with the Intermedia Sales Team, Partners and their end customers. You identify key customer requirements and present Intermedia solutions that meet those requirements. You help customer prospects determine their desired outcomes and then take them through the realization process. You're a subject matter expert who does right by the partner and the customer because you know that people buy from people, and that your credibility is paramount. Responsibilities - The most senior level individual contributor Solutions Sales Architect. - Viewed as an expert by the company and in the field. - Perform advanced technical presentations for customers, and prospects remotely and in-person. - Having broad expertise or unique knowledge, uses skills to contribute to the development of company objectives and principles to achieve goals in creative and effective ways. - Focuses on critical, large, complex, high visibility, strategic or tactically important accounts. - Transfer industry, technical, and product knowledge to customers. - Keep up to date on relevant competitive solutions, products, and services. - Provide technical and sales support for accounts in assigned territory. - Develop advanced system configurations and implementations in response to customer needs and requirements. - Develop and maintain expert understanding of Intermedia’s UCaaS and CCaaS applications and products. - Representation at conferences, industry, and sales events when requested by department manager. - Actively participate as a SME for certain products and technologies, providing consultative support to other Sales Solution Architects in their area of specialization. - Provide direct support for the technical fulfilment of RFI's, RFQ's and RFP's in their assigned territory. - Responsible for continued education on the platform and underlying technologies. Requirements - Typically requires a minimum of 12 years knowledge and demonstrated operating experience in one or more of the following areas of specialization: Unified Communications, Contact Center as a Service, Video, Mobile Communications, Fixed Mobile Convergence, Business Applications, and Integrations. - Ability to teach other members of the team and act as a mentor as required. - Exceptional Presentation skills: in-person and remote - Ability to work effectively on a remote basis - Requires an action-oriented individual with a very strong initiative to be successful. - Willingness to take ownership of accounts and account related actions. - Must be able to coordinate across various groups and functional teams. - Ability to complete job responsibilities with minimal supervision. - Demonstrate ability to implement, drive and track projects. - Ability to apply solutions, technology, and products to a business opportunity. - Willingness to travel throughout assigned region 75% Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Account Executive Department: Sales Employment Type: Full Time Location: United States Reporting To: Jacob Beckwith Description Location: US, Remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREATPEOPLE and create SUCCESSTOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: Are you looking for an opportunity to utilize your superior B2B and Channel sales skills and allow your experience to shine? Are you seeking an impactful role in an innovative technology company that is growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for in a unique, specialized Sales Product/Overlay Specialist role that will give you ownership and responsibility over the sales results of one of our key products. The ideal candidate will be looking to join a team for the leading provider of B2B cloud services for small and medium sized businesses. Intermedia’s Cloud based offerings and other services. The Intermedia account executive team is responsible for management of, and growing Intermedia’s existing customer base by upselling and cross selling our Cloud offerings. The right candidate must thrive in a fast paced environment; enjoy working within a team, and succeed with an individual quota. What you will be doing: - Grow and manage an assigned book of business for Intermedia’s hosted communication and cloud solutions, driving both retention and expansion. - Develop and execute account growth strategies to identify, qualify, and close upsell and cross-sell opportunities within existing customers. - Proactively prospect and acquire new logos, leveraging outbound campaigns, targeted outreach, and partner referrals to expand Intermedia’s customer base. - Engage with customers through inbound and outbound channels, providing consultative solutions that align with their business needs. - Build and deliver compelling proposals and presentations to key decision-makers, articulating the value of Intermedia’s platform. - Conduct online demonstrations showcasing Intermedia’s services, features, and integrations. - Collaborate cross-functionally with internal teams to support migrations, platform upgrades, and tailored solution planning. - Maintain a strong understanding of Intermedia’s full product portfolio to effectively position offerings and drive customer success. - Consistently achieve or exceed quota through a balanced focus on customer retention and new revenue generation. What you will bring to the role: - 2+ plus years of experience in Channel Sales, inside sales and/or account management and applicable education - A demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. - A strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. - Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. - Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. - Experience working independently, set priorities, and work under pressure to meet changing deadlines. Doesn't mind last-minute changes and can respond to needs quickly without getting frazzled. - Customer and employee focused, must have demonstrated ability to multi-task, and able to work under minimal supervision - Individual is required to have strong computer skills, including working with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.), CRM’s and other databases - Experience with UCaaS or similar is preferred. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Channel Account Executive Department: Sales Employment Type: Full Time Location: United States Reporting To: Jeremy benes Description Location: US, Remote Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREATPEOPLE and create SUCCESSTOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: Are you looking for an opportunity to utilize your superior B2B and Channel sales skills and allow your experience to shine? Are you seeking an impactful role at an innovative technology company growing in a rapidly expanding market category? Intermedia can offer just the challenge you are looking for in a unique, specialized Sales Product/Overlay Specialist role that gives you ownership and responsibility for the sales results of one of our key products. The ideal candidate will be looking to join a team for the leading provider of B2B cloud services for small and medium sized businesses. Intermedia’s Cloud based offerings and other services. The Intermedia account executive team is responsible for management of, and growing Intermedia’s existing customer base by upselling and cross selling our Cloud offerings. The right candidate must thrive in a fast paced environment; enjoy working within a team, and succeed with an individual quota. What you will be doing: - Grow and manage an assigned book of business for Intermedia’s hosted communication and cloud solutions, driving both retention and expansion. - Develop and execute account growth strategies to identify, qualify, and close upsell and cross-sell opportunities within existing customers. - Proactively prospect and acquire new logos, leveraging outbound campaigns, targeted outreach, and partner referrals to expand Intermedia’s customer base. - Engage with customers through inbound and outbound channels, providing consultative solutions that align with their business needs. - Build and deliver compelling proposals and presentations to key decision-makers, articulating the value of Intermedia’s platform. - Conduct online demonstrations showcasing Intermedia’s services, features, and integrations. - Collaborate cross-functionally with internal teams to support migrations, platform upgrades, and tailored solution planning. - Maintain a strong understanding of Intermedia’s full product portfolio to effectively position offerings and drive customer success. - Consistently achieve or exceed quota through a balanced focus on customer retention and new revenue generation. What you will bring to the role: - 2+ plus years of experience in Channel Sales, inside sales and/or account management and applicable education - A demonstrated track record of success in one or more of the following areas: sales, partner-led sales and executive relationship building. - A strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space. - Superior oral/written communication and listening skills are also a must, given the diverse role types this individual must engage with on a daily basis. - Strong teamwork skills are also required to successfully work in what is a highly matrixed environment. - Experience working independently, set priorities, and work under pressure to meet changing deadlines. Doesn't mind last-minute changes and can respond to needs quickly without getting frazzled. - Customer and employee focused, must have demonstrated ability to multi-task, and able to work under minimal supervision - Individual is required to have strong computer skills, including working with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, SharePoint, etc.), CRM’s and other databases - Experience with UCaaS or similar is preferred. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Account Manager Department: Sales Employment Type: Full Time Location: United States Reporting To: Jeremy benes Description (Location: US,Remote) About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: You will join a team with the leading provider of B2B cloud services for small to medium-sized businesses. Intermedia’s Cloud based offerings include UCaaS (voice and contact center), Office in the Cloud®, Hosted Exchange, O365 Product Suite, SecuriSync, and other services. You will be responsible for the management of, and growing, Intermedia’s existing customer base by upselling and cross selling our Cloud offerings. The right candidate must thrive in a fast-paced environment, be well organized, enjoy working within a team, and succeed with an individual quota. What you will be doing: - Support and manage an identified book of business for Intermedia’s hosted solutions. - Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals. - Research and detect upsell and cross-sell opportunities within your named account list. - Prevent accounts from churn through effective account management, and problem solving. - Prioritize work to achieve/exceed quota. - Prepare and deliver proposals, presentations as needed. - Provide on-line demonstrations of Intermedia’s services. - Assist customers with request for platform migrations, and plan changes. - Provide technical information for Intermedia products and services. - Work with internal partners on cross-sell opportunities as needed. - Work cross-functionally with on-boarding team to ensure client account changes are successful. What you will bring to the role: - 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate. - Ability to build and foster client relationships via the telephone. - History of meeting and achieving upsell and cross-sell sales goals managing SMB companies. - Value-based selling through ROI and high-value add to customers. - Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software - Experience in identifying and building relationships at all levels within an organization. - Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed. - Passion, drive, and the desire to be part of a growing team. - Solid oral and written communication skills merged with diligent follow-up habits. - Capacity to multi-task while focusing on each task with great detail. - Self-motivated, energetic, organized, results-oriented individual with a positive outlook. - Salesforce.com or other CRM use experience - Supported small and medium B2B customers with varied technical knowledge. - Strong analytic and MS Excel skills a plus - Familiar with Challenger Sales Methodology Bonus Skills: - Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technical Support Product Specialist (Voice) Department: Client Services Employment Type: Full Time Location: United States Reporting To: Matthew Bell Compensation: $21.00 - $23.00 / hour Description About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia is seeking a Technical Support Product Specialist to join our award-winning Client Services organization. The successful candidate will have a passion for delivering customer centric support and providing in-depth product knowledge to our evolving customer base. Our working environment is unique! Work entirely from home supporting the end-users of our easy-to-use and secure communication and collaboration solutions. If you share our desire for delivering exceptional support, we are excited to hear from you! What you will be doing: - Resolve technical issues via incoming phone calls from (mostly) non-technical end users. - Respond to incoming web-based support requests. - Utilize Live Chat with powerful desktop sharing tools. - Recognize trends and report them to senior level engineers. - Find and document any new support issues or product bugs. - Work with other team members to resolve active issues. - Upselling - identify product improvements by additional services offered by Intermedia. - The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers. - Self-awareness and common-sense approach to identifying issues to escalate appropriately. - Self-starter with the maturity to ask for assistance when needed. What you will bring to the role: - 1+ years of experience in a high-volume call center environment in a technical support role. - Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products. - In-depth knowledge Number Porting processes. - Applies technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues with ownership. - Demonstrate the ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms. - Ability to follow documented procedures, instructions, and manage time successfully. - Goes above and beyond to ensure client satisfaction and success at all times. - Strong sense of commitment to resolving client issues on the first call. - Must be a self-starter with proven ability to work proactively and independently. - Excellent communication skills - writing, speaking, and listening. - Detailed oriented with good documentation skills. - Commitment to excellence: willing to accept constructive feedback, share information with other team members, and drive toward continuous improvement. Desired Skills: - Previous work-from-home technical support experience. - Understanding of call center operations; prior experience in equivalent position a plus. - High degree of technical aptitude. - College degree or equivalent experience VERY IMPORTANT information to note: - Hired candidates must be available for a three-week online, instructor-led training class (from 7am - 4pm PT). Continued employment is dependent upon passing this class - Work-at-home employees must have high-speed broadband capability (5 mb/s upload speed) via a cabled Internet connection used only for work purposes to ensure uninterrupted, high quality for customer calls. - You must pass a criminal background and reference check to be hired. - Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 6pm PST. Shift are determined Workforce Management. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Account Manager Department: Sales Employment Type: Full Time Location: United States Reporting To: Jeremy benes Description (Location: US,Remote) About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About The Role: You will join a team with the leading provider of B2B cloud services for small to medium-sized businesses. Intermedia’s Cloud based offerings include UCaaS (voice and contact center), Office in the Cloud®, Hosted Exchange, O365 Product Suite, SecuriSync, and other services. You will be responsible for the management of, and growing, Intermedia’s existing customer base by upselling and cross selling our Cloud offerings. The right candidate must thrive in a fast-paced environment, be well organized, enjoy working within a team, and succeed with an individual quota. What you will be doing: - Support and manage an identified book of business for Intermedia’s hosted solutions. - Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals. - Research and detect upsell and cross-sell opportunities within your named account list. - Prevent accounts from churn through effective account management, and problem solving. - Prioritize work to achieve/exceed quota. - Prepare and deliver proposals, presentations as needed. - Provide on-line demonstrations of Intermedia’s services. - Assist customers with request for platform migrations, and plan changes. - Provide technical information for Intermedia products and services. - Work with internal partners on cross-sell opportunities as needed. - Work cross-functionally with on-boarding team to ensure client account changes are successful. What you will bring to the role: - 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate. - Ability to build and foster client relationships via the telephone. - History of meeting and achieving upsell and cross-sell sales goals managing SMB companies. - Value-based selling through ROI and high-value add to customers. - Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software - Experience in identifying and building relationships at all levels within an organization. - Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed. - Passion, drive, and the desire to be part of a growing team. - Solid oral and written communication skills merged with diligent follow-up habits. - Capacity to multi-task while focusing on each task with great detail. - Self-motivated, energetic, organized, results-oriented individual with a positive outlook. - Salesforce.com or other CRM use experience - Supported small and medium B2B customers with varied technical knowledge. - Strong analytic and MS Excel skills a plus - Familiar with Challenger Sales Methodology Bonus Skills: - Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting the Channel Development Sales team as a Channel Development Representative (CDR) Intern. You will gain exposure to channel sales, account strategy, and partner engagement. - Strategically identify target partners through account mapping, industry research, and understanding how our value propositions will benefit our ideal partner profiles. - Proactively and consistently reach out to ideal MSP/VAR partner prospects via phone, email, and LinkedIn to identify partnership opportunities. - Clearly articulate Intermedia’s unique value propositions for Unite, Contact Center, and Intermedia’s differentiated reseller program. - Schedule discovery meetings with prospects and collaborate closely with Partner Development Reps to run discovery presentations. - Learn how to demo our Unite solution and collaborate with our Partner Development Reps to provide high-level demonstrations to prospects. - Register partners to sign up with Intermedia and continue to own them through onboarding, ensuring partners complete their certifications and are enabled to begin reselling. - Collaborate with our Partner Account Management and Channel Development Management teams, effectively coordinating smooth introductions and handoffs for Account Managers to build a pipeline with newly recruited partners. - Use Salesforce and sales enablement tools to track activity, manage outreach, and build prospect lists. - Share customer insights and feedback with Sales and Marketing teams. - Be responsible for meeting or exceeding activity and meeting-booking goals throughout the internship. Qualifications - Currently pursuing a Bachelor’s degree on pace to graduate in the Spring or Summer 26’, ideally in Business, Marketing, Communications, or a related field. - Interest in sales, technology, SaaS, or cloud communications. - Strong communication skills and confidence engaging with customers via phone and email. - High energy, curiosity, coachability, and a strong work ethic. - Comfort working in a fast-paced, metrics-driven environment. - Accountability to work from home in a dedicated, distraction-free workspace. - Ability to work both independently and as part of a collaborative team. - Previous sales, customer service, leadership, or campus involvement experience is a plus. Company Description Intermedia is a leader in cloud communications and collaboration technology, enabling companies to connect better through best-in-class UCaaS, CCaaS, and AI-Powered Platforms.