Role Description We are seeking a talented Senior Product Manager to join our Voice PM group to drive roadmap and execution as we rapidly expand our telecom solutions globally. This high-impact role reports into a Director of Product Management and requires close collaboration with engineering, operations, regulatory and customer success teams. You will be responsible for guiding product direction, ensuring strong execution, and accelerating profitable growth in one of our most strategic product areas. Key Responsibilities - Own the direction, roadmap, and execution for Intermedia’s telecom solutions. - Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions. - Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations. - Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions. - Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability. - Act as subject-matter champion as we expand our world-class telecom network with senior managers. - Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales. - Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures. Qualifications - 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services. - Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure. - Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms. - Exceptional analytical and problem-solving skills, with comfort working in regulatory, operational and financial data. - Strong written and verbal communication skills, with the ability to influence senior stakeholders. - High attention to detail, with proven ability to manage multiple priorities under pressure. - Bachelor’s degree, or equivalent practical experience. Company Description Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

• Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments. • Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments. • Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low. • Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human. • Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation. • Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models. • Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.

• Responsible for the reliable and timely execution of all data deliveries • Building and maintaining customer trust and consistency • Partnered with vendors to resolve data delivery issues and address schema-related modifications • Collaborated with the Data Strategy team to identify gaps in the healthcare map, informing the evaluation and onboarding of new data sources. • Proactively quantified and communicated data-related issues to downstream teams and customers. • Developed a comprehensive understanding of the healthcare map and its representation of the real-world healthcare system. • Led exploratory analysis to understand data quality issues and provided appropriate workarounds or solutions when feasible. • Gathered feedback from customers and internal users to prioritize and maintain an actionable operations backlog. • Collaborated with data engineering and data quality engineers to enhance the reliability and quality of data pipelines. • Enhanced operational rigor through the implementation of new processes.

• Drive product requirements definition, actively collaborating with various cross-functional teams and stakeholders within Gympass to propose new product solutions as well as to continuously review and improve the current product functionality and performance • Build and clearly communicate your product vision in addition to the product benefits to our users and internal stakeholders • Drive product planning, build and manage high quality product roadmaps • Work closely with data, product design and engineering teams to deliver well rounded, scalable and stunning products • Partner with other product teams, both internal and external to Wellhub, to align on dependencies and deliver impact to our partners, users and clients; • Create OKRs, goals, metrics and track their progress • Explore new ways of improving existing services, products and process • Manage our backlog and lead meetings with engineers and designers • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.