Role Description As an Account Executive focused on Media, you will drive new business across broadcast, streaming, publishing, and entertainment companies navigating significant structural change. Your territory will be anchored on the East Coast, with target accounts including Comcast, NBCUniversal, Paramount, and AMC Networks. - Build and execute territory plans across a defined set of media accounts, including near-term pipeline opportunities and longer-horizon relationship development. - Develop relationships with key executive buyers -- CIO, COO, CFO, CDO -- particularly within companies undergoing post-merger integration or platform consolidation. - Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners. - Position ServiceNow and AI-enabled workflow solutions in the context of media-specific operating challenges: rights management, production workflows, content supply chain, and workforce transformation. - Maintain a healthy, qualified pipeline and deliver accurate biweekly forecasts to sales leadership. - Monitor competitive landscape, market conditions, and platform developments relevant to the media sector. - Act as a sector SME, staying current on ServiceNow capabilities, industry trends, and client priorities. Qualifications - 4 to 6 years selling ServiceNow solutions or competing SaaS platforms, with direct experience in media, entertainment, or adjacent sectors. - Existing relationships with technology buyers at broadcast, streaming, publishing, or entertainment companies. - Demonstrated ability to sell consulting and advisory services, not just software licenses. - Familiarity with post-merger integration dynamics and how they drive technology consolidation decisions. - Experience with AI and agentic workflow positioning; ability to connect platform capabilities to operational outcomes. - Proven track record of building pipeline from scratch, not inheriting it. - Comfortable managing multiple concurrent sales cycles from initial qualification through close. - East Coast based; willingness to travel to client sites as the coverage model requires. Requirements - BA/BS in Business, Technology, or equivalent experience. - ServiceNow certifications preferred; industry-specific credentials a plus. Benefits - NewRocket is committed to a diverse and inclusive workplace. - We value and celebrate diversity, believing that every employee matters and should be respected and heard. - We are proud to be an equal opportunity workplace and affirmative action employer.

Role Description The Solution Architect (SA) position is a leadership role responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: - Solution - Account Interaction - Service Design Development - Practice pipeline responsibilities A ServiceNow SA has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and contribute input to a larger cross-functional solution. The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer. This role may require up to 50% travel. Qualifications - Bachelors Degree or equivalent, relevant experience - 10+ years’ experience in information technology and/or professional services, with significant emphasis on ServiceNow - Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process - Frequent interactions with external customers at the Director level or above; normal level of interactions is the CXO level; established consulting and interpersonal skills with 10+ years’ experience - 7+ years in IT service management/project management delivering projects/programs and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience in managing resources in ITSM/ITL environment - IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience - ITIL Expert Certification Desired, but not required - Sufficient understanding of Services Outsourcing and Project Management - ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience - Sales Enablement Ability to develop, market and sell services and products Requirements - Strong conceptual and analytical skills, which demonstrate out of the box problem solving - Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment - Team player with experience leading and collaborating cross-teams to deliver successful solutions - Excellent oral and written communication skills (English language) - Superior people and personnel management skills Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Baltimore, MD. The pay range for this position is $160,000.00 - $225,000.00/yr. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. This is a fully remote position. Application Deadline This position is anticipated to close on Jun 9, 2026.

Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Solutions Architect who will serve as a key member of the ServiceNow Platform team. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. Local candidates may be expected to work at the client site in Rockville, MD, at least 1-2 days per week. What You Will Do - Platform Governance, Architecture and Roadmap: - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Solution Design and Architecture: - Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. - Create detailed technical designs that align with the clients' short- and long-term needs. - Technical Consultation: - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. - Identify potential challenges and propose innovative solutions to address them. - Implementation Support: - Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. - Provide technical oversight and ensure that the design is accurately translated into a functional solution. - Ensure deliveries adhere to ServiceNow established best practices and processes. - Integration and Automation: - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Performance Optimization: - Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. - Identify and address bottlenecks to improve system performance. - Quality Assurance: - Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices. - Project Management: - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on the status of projects. - Security and Compliance: - Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures and maintain a secure environment. - Ensure adherence to ITIL, security, compliance, and data governance standards. - Documentation and Knowledge Sharing: - Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. - Contribute to the knowledge base and share best practices within the team and the client. - Lead the sharing of knowledge across our customers, including white papers, demonstrations, and lunch and learns. - Continuous Learning: - Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. - Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. - Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards. - Client Relationships: - Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline. - 8+ years of experience implementing ServiceNow solutions. - 5+ years of experience architecting ServiceNow solutions. - ServiceNow Certified Technical Architect. - ServiceNow Certified System Administrator. - Must be a United States (U.S.) Citizen or Green card holder. - Candidate must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Valuable for this Role - ServiceNow Certified Application Developer. - Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies. - Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages. - Experience in designing and leading complex solutions and integrations. - Strong understanding of system architecture and design principles. - Excellent written and oral communications skills to deliver technical solutions simply and succinctly. - Exceptional problem-solving and critical-thinking abilities. - Excellent communication, presentation, and stakeholder management skills. - In-depth understanding of ServiceNow best practices and industry trends. - Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery. Pay Range The pay range for this position based on full-time employment is: $98,614.00 - $202,850.00.

Role Description ICF’s Digital Modernization and Experience (DMX) Division is seeking a ServiceNow Solutions Architect who will serve as a key member of the ServiceNow Platform team. The ideal candidate will possess deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. This role will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. - Platform Governance, Architecture and Roadmap: - Define and maintain the overall ServiceNow platform architecture and roadmap. - Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications. - Establish platform governance, development standards, and best practices. - Evaluate new ServiceNow capabilities and recommend adoption strategies. - Provide technical leadership for platform upgrades, integrations, and enterprise implementations. - Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy. - Solution Design and Architecture: - Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. - Create detailed technical designs that align with the clients' short- and long-term needs. - Technical Consultation: - Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices. - Identify potential challenges and propose innovative solutions to address them. - Implementation Support: - Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions. - Provide technical oversight and ensure that the design is accurately translated into a functional solution. - Ensure deliveries adhere to ServiceNow established best practices and processes. - Integration and Automation: - Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs. - Ensure data consistency and integrity across different platforms. - Performance Optimization: - Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions. - Identify and address bottlenecks to improve system performance. - Quality Assurance: - Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices. - Project Management: - Work closely with project managers to keep projects within scope and timeline. - Communicate regularly with management and clients on the status of projects. - Security and Compliance: - Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements. - Collaborate with security teams to implement robust security measures and maintain a secure environment. - Ensure adherence to ITIL, security, compliance, and data governance standards. - Documentation and Knowledge Sharing: - Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. - Contribute to the knowledge base and share best practices within the team and the client. - Lead the sharing of knowledge across our customers, including white papers, demonstrations, and lunch and learns. - Continuous Learning: - Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends. - Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches. - Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards. - Client Relationships: - Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline - 8+ years of experience implementing ServiceNow solutions - 5+ years of experience architecting ServiceNow solutions - ServiceNow Certified Technical Architect - ServiceNow Certified System Administrator - Must be a United States (U.S.) Citizen or Green card holder - Candidate must be able to obtain and maintain a Public Trust with the government - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. Requirements - ServiceNow Certified Application Developer - Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies - Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages - Experience in designing and leading complex solutions and integrations - Strong understanding of system architecture and design principles - Excellent written and oral communications skills to deliver technical solutions simply and succinctly - Exceptional problem-solving and critical-thinking abilities - Excellent communication, presentation, and stakeholder management skills - In-depth understanding of ServiceNow best practices and industry trends - Excellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery Benefits - Pay range for this position based on full-time employment is: $98,614.00 - $202,850.00