Role Description The IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware used by eXp Realty staff. These systems include: - Email and messaging communication - Collaboration and document management - Phone and networking - Specialized systems licensed from various vendors Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician. Qualifications - Bachelor of Science in Information Systems, Computer Science or a related discipline and/or 3 to 5 years professional experience - Expertise in Microsoft Windows environment, including hardware troubleshooting - Working knowledge of help desk, remote monitoring and management, and antivirus software - Hands-on experience of installing IT hardware and software for Windows and Apple products - Experience with cloud-based services (Workplace, Google G Suite, etc) - Strong interpersonal skills - Strong organizational and process management skills - Able to articulate complex concepts in a meaningful and understandable way - High degree of creativity and problem-solving ability - Able to multitask and manage priorities - Able to define and achieve objectives - Able to quickly learn and absorb new systems, applications, processes, and procedures - Agile/Flexible attitude - Strong attention to detail required - Excellent customer service abilities: written and verbal communication must be superb - Excellent critical thinking and problem-solving skills - Team player - able to complete individual tasks as well as work on a team to accomplish a goal - Experience in the real estate industry strongly preferred - Excellent communication skills both written and verbal - Experience in coordinating events and group activities - Conflict resolution and active listening: ability to assess a customer's need or concerns and deliver solutions using critical and creative thinking - Proficient knowledge of G Suite required; Microsoft Office experience is a bonus - Remote Work experience required - Dedicated home-office/work space - Aptitude for using online platforms and software to work remotely Requirements - Okta Identity Management - Endpoint management tools (Jamf, Intune) - Scripting Tools and AI Automation - Working in a remote environment - Mac and related products - Zoho Desk - Image creation and management Benefits - Fully remote environment - Paid Time Off - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives - 100% Paid Parental Leave - And more…

Role Description Gestionar la complejidad fiscal de operar en múltiples jurisdicciones europeas. - Gestionar y mantener la plataforma Avalara para las declaraciones de IVA en los distintos países: configuración, conciliación, revisión de declaraciones y resolución de incidencias. - Monitorizar cambios normativos fiscales en los 9 países y alertar sobre obligaciones relevantes. - Ser el primer filtro ante notificaciones de autoridades fiscales locales, coordinando con corresponsales locales para la representación formal. - Responder consultas fiscales recurrentes del equipo (IS, IVA, precios de transferencia, establecimiento permanente). - Coordinar una red de despachos corresponsales locales en cada país para los trámites que requieren firma local. - Llevar el seguimiento del cumplimiento en cada jurisdicción (OSS/IOSS, e-invoicing, DAC7, KSeF, etc.). - Apoyar al CFO en decisiones de estructura societaria y planificación fiscal internacional. Qualifications - 3-5 años de experiencia en fiscalidad internacional o tributación multi-país. - Experiencia en Polonia - mercado principal del grupo fuera de España, con alta complejidad regulatoria (KSeF, JPK, split payment, WHT). - Conocimiento sólido de IVA/VAT europeo, OSS/IOSS y obligaciones de vendedores digitales cross-border. - Experiencia con empresas de ecommerce, DTC o marketplaces (Shopify, Amazon, etc.). - Capacidad de gestionar varios países en paralelo con autonomía. - Español nativo o avanzado. - Inglés de trabajo (comunicación con corresponsales locales, documentación fiscal internacional). Requirements - Experiencia con Avalara (o plataformas similares: Vertex, TaxJar). - Experiencia en Grecia - operamos con entidad legal propia (obligaciones myDATA, AADE). - Conocimiento de e-invoicing en mercados clave: KSeF (PL), FatturaPA (IT), e-Factura (RO), myDATA (GR). - Experiencia coordinando despachos externos en varias jurisdicciones. - Polaco, francés o italiano. Benefits - Salario competitivo según perfil y experiencia. - Estabilidad laboral y plan de carrera. - Beneficios como seguro de salud y retribución flexible. - Flexibilidad horaria y trabajo remoto.

About GraphcoreGraphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job SummaryWe are looking for a versatile Desktop & Engineering Support Engineer to be the main IT contact in our Taipei office. This role involves hands-on support for Windows, macOS, and Linux systems. It offers an outstanding mix of daily desktop support and close work with engineering teams to resolve issues and improve workflows. The ideal candidate will have extensive technical knowledge, strong problem-solving abilities, and the independence to handle both general IT tasks and engineering-specific needs. The TeamYou’ll be joining a multidisciplinary team with outstanding technical skills and a very encouraging culture. We work closely together and regularly share knowledge, ensuring that your contributions will have a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you. Responsibilities and Duties - Serve as the main IT liaison for the region, delivering hands-on assistance across Windows, macOS, and Linux desktops and laptops - Deliver day-to-day desktop support, including hardware setup, software installation, patching, and troubleshooting - Diagnose and resolve complex technical issues across operating systems, networks, and applications - Work together with engineering groups to troubleshoot, improve, and document development workflows and toolchains - Support specialized engineering software, compilers, IDEs, and version control systems, ensuring reliable operation - Manage user accounts, access, and permissions across corporate systems - Proactively monitor system health, apply updates, and ensure endpoint security compliance - Advance issues to global IT or vendor support where necessary, ensuring timely resolution - Train and support end-users on IT guidelines and new tools - Contribute to continuous improvement by identifying recurring issues and recommending long-term solutions Candidate ProfileEssential: Technical Skills - Proficiency in operating systems: Windows (11), macOS, Linux - Desktop/laptop hardware troubleshooting, peripheral setup, printers, monitors, docking stations - Networking fundamentals: TCP/IP, DHCP, DNS, Wi-Fi troubleshooting, VPN support - Application support: Microsoft 365 suite, collaboration tools (Zoom, Slack) - Active Directory & user management: Password resets, group policy basics, and user account administration - Security awareness: Antivirus, encryption, and multi-factor authentication support - Familiarity with cloud services (AWS, Oracle) - Experience partnering with engineering teams to identify issues and refine workflows - Proven ability to implement and manage change requests - Datacentre/comms room management - Essential travel between office and 3rd party factory locations to support on-site infrastructure - Experience as smart hands for remote functional teams Soft Skills - Strong communication skills to explain technical issues to both technical and non-technical users - Ability to prioritize and manage multiple tickets under pressure - Problem-solving and analytical thinking for root cause analysis - Collaboration with cross-functional teams Desirable - Microsoft certified (cloud/server/client) - Experience with imaging & deployment tools (SCCM or others) - Understanding of remote deployment tools (Ansible, Puppet) - Network infrastructure configuration/management (Switches/Firewalls/Routers) - Microsoft AD administration - Experience with network storage technologies - Experience with VCS - Proficiency in documentation and issue-tracking software suites We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins) • Validate and clarify the issue reported • Answer how-to questions • Fix end-user issues that are resolvable through the Canvas user interface • Replicate, troubleshoot, and describe simple bugs • Keep thorough, clear, and complete records in the ticketing system of all actions taken • Escalate tickets not resolvable at the L1 level to the L2 Support team • Be friendly, efficient, and dependable, and always provide timely updates to users • When assigned, create documentation of Support processes • Perform other duties as assigned by supervisor