Role Description Globe Life AO is seeking motivated, self-directed professionals to join our growing remote team as Remote Insurance Advisors. This role offers the flexibility of working from home while providing meaningful client support and long-term career growth. As a Remote Insurance Advisor, you will work directly with clients to provide guidance, answer questions, and deliver high-quality service. This position is well suited for individuals who are organized, goal-oriented, and interested in building a stable, performance-driven career in a supportive, mentorship-focused environment. Benefits - Fully Remote Position – Work from home with a flexible schedule - Training & Development – Virtual training, workshops, and ongoing mentorship - Compensation Structure – Weekly pay with performance-based bonuses and no income cap - Union Benefits – OPEIU Local 277 representation - Insurance Benefits – Life insurance and accidental death benefits - Medical Reimbursement Program – Support for eligible healthcare expenses - Career Advancement – Leadership development and growth opportunities - Additional Incentives – Performance recognition, incentive trips, and team events Key Responsibilities - Support new clients through the onboarding process - Provide personalized service and recommend appropriate solutions based on client needs - Respond promptly and professionally to client inquiries - Maintain accurate records and manage follow-ups - Build and maintain client relationships through consistent communication - Adhere to company policies, state regulations, and compliance standards - Manage appointments and daily schedules efficiently Qualifications - Strong communication and interpersonal skills - Ability to learn quickly and adapt in a virtual environment - Self-motivated with the ability to work independently and collaboratively - Organized, dependable, and goal-driven - Comfortable using digital tools and technology - Prior experience is not required. Comprehensive training and ongoing support are provided. Why Globe Life AO This role offers more than a remote position—it provides a clear path to professional development, income growth, and long-term career stability. Globe Life AO fosters a collaborative, performance-focused culture where individuals are supported, developed, and recognized for their contributions. If you are looking for a remote opportunity that combines flexibility, growth, and meaningful client impact, we encourage you to apply.

• Developing and maintaining the Master Production Schedule (MPS), balancing business opportunities, costs, and risks • Drive the development and roll-out of scheduling tools, business processes, and automation opportunities to reduce manual operations, enhance Factory Scheduler implementation, and support production efficiency • Conduct work-center level capacity analyses to mitigate near-term and future schedule risks, identify gaps in models and communication causing slips, and lead reactive/proactive initiatives, including projects to expand capacity • Establish key metrics, promote continuous improvement efforts using lean principles, six sigma, or Kaizen, and identify opportunities to enhance product yield, quality, safety, cost, and team efficiency • Prepare and deliver effective, actionable weekly status reports to highlight risks, achievements, and recommendations for business development and forward schedule requirements • Drive Sales & Operations Planning (S&OP) processes by providing capacity insights and recommendations • Lead initiatives to reduce lead times, improve resource allocation, and enhance overall productivity • Develop contingency plans for capacity constraints and unexpected demand fluctuations • Monitor and mitigate risks related to equipment downtime, labor shortages, and material availability • Ensure Material Master Teams at plant level maintain accurate master data setup for work centers, routings, and production resources

• Directly manage five Court Support Team Leads, providing day-to-day direction, coaching, and performance oversight. • Conduct regular one-on-ones, formal performance reviews, and development planning for all direct reports. • Own personnel decisions including hiring, corrective action, and recognition in partnership with HR. • Foster a culture of accountability, continuous improvement, and high engagement across all five teams. • Identify and develop internal talent for future leadership opportunities. • Own and drive KPI targets across all Court Support teams, including touches per specialist, resolution rates, queue age, and first-touch completion (FTC) metrics. • Review daily output tracker data reported by leads; synthesize into actionable insights for the Senior Manager. • Track and analyze meaningful resolution trends to identify systemic issues and opportunities. • Deliver regular performance reporting to the Senior Manager of Physical Fulfillment, including productivity highlights, risks, and support needs. • Partner with leads to ensure KPI data is captured accurately and consistently. • Build and maintain strong, trust-based relationships with court clerks, sheriff’s offices, and other county personnel across all supported jurisdictions. • Serve as the primary escalation point for complex jurisdiction-specific issues that exceed lead authority. • Stay current on court procedures, filing requirements, scheduling norms, and regulatory changes across assigned jurisdictions. • Proactively communicate relationship status and jurisdiction-level risks to senior leadership. • Coach leads on strategic approaches to managing high-volume queues, prioritizing aging work, and preventing backlogs. • Guide leads through attendance and coverage decisions to maintain throughput without creating bottlenecks. • Review and calibrate daily/weekly workload distribution across teams to balance capacity effectively. • Advise on escalation triage: what to push, what to hold, and how to sequence competing priorities. • Continuously identify opportunities to streamline workflows and reduce customer turnaround times. • Champion the identification, piloting, and adoption of AI tools that improve team efficiency and output quality. • Partner with operations, technology, and product teams to scope, test, and implement process improvements. • Document and standardize updated workflows, ensuring leads and specialists are trained and aligned on changes. • Serve as the subject matter expert on court and sheriff processes, educating leads and team members on jurisdiction-specific requirements. • Develop and maintain training materials covering court filing procedures, service of process protocols, and best practices. • Ensure leads are conducting team huddles, quality spot checks, and touchpoints that reinforce learning and consistency. • Identify skill gaps across teams and build targeted coaching plans to close them.

• Support evolution of annual strategic planning process and play a key role in preparation of deliverables for final readouts • Develop and drive corporate and business unit strategies, ensuring alignment with long-term organizational goals. • Conduct market research, competitive analysis, and financial modeling to support strategic decision-making. • Identify and assess new business opportunities, revenue models, and expansion strategies. • Collaborate cross-functionally to drive due diligence and preparation of investment thesis for active M&A opportunities • Play a kay role in defining, developing and implementing M&A standard work for funnel build and cultivation • Lead cross-functional teams to execute high-impact strategic initiatives, and transformation efforts. • Apply structured problem-solving techniques to analyze complex business challenges and develop data-driven solutions. • Develop frameworks and methodologies to enhance efficiency, scalability, and organizational performance. • Present strategic recommendations and business insights to C-suite executives and senior leaders. • Partner with business units to drive the execution of strategic initiatives and ensure measurable impact. • Influence stakeholders by translating complex data and market trends into actionable strategies.