• Developing and maintaining the Master Production Schedule (MPS), balancing business opportunities, costs, and risks • Drive the development and roll-out of scheduling tools, business processes, and automation opportunities to reduce manual operations, enhance Factory Scheduler implementation, and support production efficiency • Conduct work-center level capacity analyses to mitigate near-term and future schedule risks, identify gaps in models and communication causing slips, and lead reactive/proactive initiatives, including projects to expand capacity • Establish key metrics, promote continuous improvement efforts using lean principles, six sigma, or Kaizen, and identify opportunities to enhance product yield, quality, safety, cost, and team efficiency • Prepare and deliver effective, actionable weekly status reports to highlight risks, achievements, and recommendations for business development and forward schedule requirements • Drive Sales & Operations Planning (S&OP) processes by providing capacity insights and recommendations • Lead initiatives to reduce lead times, improve resource allocation, and enhance overall productivity • Develop contingency plans for capacity constraints and unexpected demand fluctuations • Monitor and mitigate risks related to equipment downtime, labor shortages, and material availability • Ensure Material Master Teams at plant level maintain accurate master data setup for work centers, routings, and production resources

• Directly manage five Court Support Team Leads, providing day-to-day direction, coaching, and performance oversight. • Conduct regular one-on-ones, formal performance reviews, and development planning for all direct reports. • Own personnel decisions including hiring, corrective action, and recognition in partnership with HR. • Foster a culture of accountability, continuous improvement, and high engagement across all five teams. • Identify and develop internal talent for future leadership opportunities. • Own and drive KPI targets across all Court Support teams, including touches per specialist, resolution rates, queue age, and first-touch completion (FTC) metrics. • Review daily output tracker data reported by leads; synthesize into actionable insights for the Senior Manager. • Track and analyze meaningful resolution trends to identify systemic issues and opportunities. • Deliver regular performance reporting to the Senior Manager of Physical Fulfillment, including productivity highlights, risks, and support needs. • Partner with leads to ensure KPI data is captured accurately and consistently. • Build and maintain strong, trust-based relationships with court clerks, sheriff’s offices, and other county personnel across all supported jurisdictions. • Serve as the primary escalation point for complex jurisdiction-specific issues that exceed lead authority. • Stay current on court procedures, filing requirements, scheduling norms, and regulatory changes across assigned jurisdictions. • Proactively communicate relationship status and jurisdiction-level risks to senior leadership. • Coach leads on strategic approaches to managing high-volume queues, prioritizing aging work, and preventing backlogs. • Guide leads through attendance and coverage decisions to maintain throughput without creating bottlenecks. • Review and calibrate daily/weekly workload distribution across teams to balance capacity effectively. • Advise on escalation triage: what to push, what to hold, and how to sequence competing priorities. • Continuously identify opportunities to streamline workflows and reduce customer turnaround times. • Champion the identification, piloting, and adoption of AI tools that improve team efficiency and output quality. • Partner with operations, technology, and product teams to scope, test, and implement process improvements. • Document and standardize updated workflows, ensuring leads and specialists are trained and aligned on changes. • Serve as the subject matter expert on court and sheriff processes, educating leads and team members on jurisdiction-specific requirements. • Develop and maintain training materials covering court filing procedures, service of process protocols, and best practices. • Ensure leads are conducting team huddles, quality spot checks, and touchpoints that reinforce learning and consistency. • Identify skill gaps across teams and build targeted coaching plans to close them.

• Support evolution of annual strategic planning process and play a key role in preparation of deliverables for final readouts • Develop and drive corporate and business unit strategies, ensuring alignment with long-term organizational goals. • Conduct market research, competitive analysis, and financial modeling to support strategic decision-making. • Identify and assess new business opportunities, revenue models, and expansion strategies. • Collaborate cross-functionally to drive due diligence and preparation of investment thesis for active M&A opportunities • Play a kay role in defining, developing and implementing M&A standard work for funnel build and cultivation • Lead cross-functional teams to execute high-impact strategic initiatives, and transformation efforts. • Apply structured problem-solving techniques to analyze complex business challenges and develop data-driven solutions. • Develop frameworks and methodologies to enhance efficiency, scalability, and organizational performance. • Present strategic recommendations and business insights to C-suite executives and senior leaders. • Partner with business units to drive the execution of strategic initiatives and ensure measurable impact. • Influence stakeholders by translating complex data and market trends into actionable strategies.

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution. • Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments. • Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program. • Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders. • Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance. • Actively engage with case management and discharge planning to enhance patient flow and throughput as appropriate. • Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs. • Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners. • Ensure all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement to drive utilization. • Review, revise, and refine programmatic offerings utilizing the latest research and best practices. • Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.