Job Closed
This listing is no longer active.
Re-Imagining Court Filing and Service of Process
Court Support Manager
Location
Washington
Posted
10 days ago
Salary
$54K - $64K / year
Seniority
Senior
Job Description
Court Support Manager
ABC Legal Services
• Directly manage five Court Support Team Leads, providing day-to-day direction, coaching, and performance oversight. • Conduct regular one-on-ones, formal performance reviews, and development planning for all direct reports. • Own personnel decisions including hiring, corrective action, and recognition in partnership with HR. • Foster a culture of accountability, continuous improvement, and high engagement across all five teams. • Identify and develop internal talent for future leadership opportunities. • Own and drive KPI targets across all Court Support teams, including touches per specialist, resolution rates, queue age, and first-touch completion (FTC) metrics. • Review daily output tracker data reported by leads; synthesize into actionable insights for the Senior Manager. • Track and analyze meaningful resolution trends to identify systemic issues and opportunities. • Deliver regular performance reporting to the Senior Manager of Physical Fulfillment, including productivity highlights, risks, and support needs. • Partner with leads to ensure KPI data is captured accurately and consistently. • Build and maintain strong, trust-based relationships with court clerks, sheriff’s offices, and other county personnel across all supported jurisdictions. • Serve as the primary escalation point for complex jurisdiction-specific issues that exceed lead authority. • Stay current on court procedures, filing requirements, scheduling norms, and regulatory changes across assigned jurisdictions. • Proactively communicate relationship status and jurisdiction-level risks to senior leadership. • Coach leads on strategic approaches to managing high-volume queues, prioritizing aging work, and preventing backlogs. • Guide leads through attendance and coverage decisions to maintain throughput without creating bottlenecks. • Review and calibrate daily/weekly workload distribution across teams to balance capacity effectively. • Advise on escalation triage: what to push, what to hold, and how to sequence competing priorities. • Continuously identify opportunities to streamline workflows and reduce customer turnaround times. • Champion the identification, piloting, and adoption of AI tools that improve team efficiency and output quality. • Partner with operations, technology, and product teams to scope, test, and implement process improvements. • Document and standardize updated workflows, ensuring leads and specialists are trained and aligned on changes. • Serve as the subject matter expert on court and sheriff processes, educating leads and team members on jurisdiction-specific requirements. • Develop and maintain training materials covering court filing procedures, service of process protocols, and best practices. • Ensure leads are conducting team huddles, quality spot checks, and touchpoints that reinforce learning and consistency. • Identify skill gaps across teams and build targeted coaching plans to close them.
Job Requirements
- 3+ years of experience in legal process serving, court filing, civil process operations, or a closely related field.
- 2+ years of experience managing or leading teams, including direct people management responsibility.
- Demonstrated ability to analyze operational data, identify trends, and translate insights into action.
- Strong relationship-building skills with the ability to communicate effectively with court and sheriff personnel.
- Proven track record of driving team performance against defined KPIs and measurable goals.
- Ability to manage multiple competing priorities in a fast-paced, high-volume environment.
- Experience with legal technology platforms, case management systems, or workflow automation tools.
- Familiarity with AI-powered tools and an interest in incorporating technology to improve team efficiency.
- Experience in a multi-team or multi-jurisdictional environment.
- Background in continuous improvement methodologies (Lean, Six Sigma, or similar).
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
- Real growth opportunities within a rapidly scaling company
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
• Support evolution of annual strategic planning process and play a key role in preparation of deliverables for final readouts • Develop and drive corporate and business unit strategies, ensuring alignment with long-term organizational goals. • Conduct market research, competitive analysis, and financial modeling to support strategic decision-making. • Identify and assess new business opportunities, revenue models, and expansion strategies. • Collaborate cross-functionally to drive due diligence and preparation of investment thesis for active M&A opportunities • Play a kay role in defining, developing and implementing M&A standard work for funnel build and cultivation • Lead cross-functional teams to execute high-impact strategic initiatives, and transformation efforts. • Apply structured problem-solving techniques to analyze complex business challenges and develop data-driven solutions. • Develop frameworks and methodologies to enhance efficiency, scalability, and organizational performance. • Present strategic recommendations and business insights to C-suite executives and senior leaders. • Partner with business units to drive the execution of strategic initiatives and ensure measurable impact. • Influence stakeholders by translating complex data and market trends into actionable strategies.
• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution. • Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments. • Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program. • Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders. • Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance. • Actively engage with case management and discharge planning to enhance patient flow and throughput as appropriate. • Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs. • Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners. • Ensure all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement to drive utilization. • Review, revise, and refine programmatic offerings utilizing the latest research and best practices. • Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.
Area Distributor Manager
Kraft HeinzKraft Heinz is trusted around the world for its high-quality, delicious, and nutritious foods. As an employer, Kraft Heinz seeks innovative and talented people to join its team who
Title: Area Distributor Manager-MA/ME/NH Location: Boston United States Job Description: Job Purpose As an Area Distributor Manager (ADM), you will play a critical front-line sales role, driving Kraft Heinz's Away From Home market share and profitability within a designated geographic territory. This is not a traditional sales role-we are looking for a candidate who takes full ownership of their business, excels at selling solutions, and has a proven track record of winning new business. The ideal candidate will be a leader, influencer, and activator from day one, collaborating with both internal and external stakeholders. This role provides direct contributions to Kraft Heinz's business growth while offering valuable sales experience that can be leveraged for future career opportunities. Essential Functions & Responsibilities Lead the assigned geographic market in the Foodservice Field Sales organization, driving branded market share and profitability in alignment with Kraft Heinz values. - Execute all elements of the Foodservice ADM playbook to ensure market success. - Develop and implement profitable sales strategies with local distributors, collaborate with brokers and assist operators as needed. - Build and maintain strong distributor relationships, supporting local events and initiatives. - Drive penetration of high-priority SKUs, focusing on strategic, branded, and profit-oriented products. - Identify and manage a pipeline of high-value sales opportunities, collaborating with the Sales Operations Planning team, Finance and Supply. - Own the bottom-up sales planning process for your territory, crafting data-driven proposals based on customer needs and market insights. - Lead the full sales cycle-from generating interest to securing commitments and closing deals. - Meet and exceed assigned revenue targets. - Manage trade budgets related to distributors, as well as business and travel expenses. - Execute quarterly and annual sales and marketing priorities, including new product launches and limited-time offers. - Support the Sales Ops & Planning team by accurately forecasting product demand and submitting Volume Submission Forms (VSFs) for new and renewed business. - Establish Joint Business Plans (JBP) with distributors, ensuring regular reviews and execution of agreed-upon actions. - Support the Order to Cash process by assisting with distributor orders, resolving invoice discrepancies, and managing payment-related issues. Expected Experience & Required Skills - Bachelor's degree in business, marketing, sales, or a related field preferred (or equivalent experience). - 1 to 3 years of sales experience, preferably in foodservice, consumer packaged goods (CPG), or a related industry. Prior experience managing distributor relationships and working with foodservice operators in strongly preferred. - Experience in direct sales, account management, or business development within the foodservice or hospitality industry is beneficial. - Ability to analyze sales data, market trends, and financial reports to make informed business decisions. Includes the ability to leverage data to track sales performance, plan effectively, and develop winning strategies. - Proficiency in building and executing sales plans, including developing joint business plans (JBPs) and forecasting demand. - Strong business acumen with the ability to differentiate high-value sales opportunities from less profitable ones. - Exceptional verbal and written communication skills, with the ability to present and sell concepts effectively to both internal and external stakeholders. - Strong relationship-building skills, with the ability to foster long-term partnerships with distributors, brokers, operators, and key decision-makers. - Experience in collaboration cross-functionally with marketing, supply chain, finance, and sales operations teams. - Knowledge of supply chain operations, order-to-cash processes, invoice resolution in a foodservice environment. - Understanding of pricing structures, rebates, and contracts in a distributor-based sales model. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook), and CRM tools (e.g., Salesforce). - Ability to adapt selling strategies to virtual platforms (MS Teams, Zoom, Google Meet, FaceTime, etc.). - Ability to lift up to 50 pounds when needed. - Valid driver's license and ability to meet MVR requirements. - Willingness to travel overnight as needed (frequency varies by territory). Work Environment & Schedule This is a remote-based role that can be performed from a home office, with travel required based on business needs. The position follows a salaried, exempt schedule, allowing flexibility to meet customer and internal expectations, which may include occasional early mornings, evenings, or weekends. Regular domestic travel within the assigned geographic territory is expected, including overnight trips as necessary. The role requires in-person engagement with customers, distributors, and internal teams to drive business objectives effectively. To support travel needs, this position is eligible for a company-provided vehicle or a car allowance. Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values. New Hire Base Salary Range: $77,800.00 - $97,300.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs Financial - 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Employee's Home - National Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
Role Description This individual contributor role is responsible for representing Merchants Fleet in a consultative, solutions-based sales capacity focused on generating new business opportunities and expanding relationships with existing clients. The Regional Sales Manager will play a key role in growing our Short Term Rentals business through strategic prospecting, relationship development, and delivering customized transportation solutions to clients across a variety of industries. What your day will look like immersed in our growing Fleet culture: - Self-generate prospects and develop new business opportunities within the assigned territory - Identify and close new short-term rental clients through strategic prospecting and relationship development - Build and maintain strong client relationships through in-person meetings, phone calls, Zoom meetings, and ongoing communication - Conduct in-person client and prospect visits to better understand business needs and present customized solutions - Gather market and customer intelligence to support pricing discussions, negotiations, and service offerings - Partner with internal teams to support client needs and identify opportunities for ancillary products and services - Maintain accurate pipeline activity, opportunities, account information, and forecasting within Salesforce - Deliver professional in-person and virtual presentations to prospective and existing clients - Manage territory planning and sales activity to meet or exceed performance expectations - Continuously evaluate personal performance and seek opportunities for professional growth and development - Home office based with periodic travel required within the assigned territory Qualifications - Proven success in sales, business development, or account management - Experience within the rental, leasing, transportation, or fleet industry preferred - Strong prospecting, networking, negotiation, and closing skills - Ability to influence stakeholders and move opportunities from inception through completion - Strong verbal and written communication skills with the ability to present to a wide range of audiences, including executive leadership - Effective relationship-building and sales lead development capabilities - Strong organizational and time management skills - Problem-solving mindset with the desire and ability to learn - Ability to collaborate cross-functionally and coordinate company resources to support client needs - Working knowledge of Salesforce or other CRM systems along with common business software including Excel, PowerPoint, Zoom, and related tools Requirements - A minimum of 2 years of experience is preferred in sales or a related field within the rental or leasing industry - Bachelor’s degree preferred or equivalent professional experience - Demonstrated history of strong sales performance - Must hold a valid U.S. driver’s license and maintain an acceptable driving record at time of hire - Must continue to maintain a satisfactory driving record and remain eligible to be insured under the company’s vehicle insurance carrier Benefits - Great benefits package on top of an award-winning work environment - Recognized as one of the “Great Companies to Work For in NH” for the eighth year in a row - 88% employee satisfaction score (higher than the national average of 57%)




