Manager Remote Jobs in Washington (US)
This page tracks remote manager openings that are location-eligible for Washington.
This page tracks remote manager openings that are location-eligible for Washington.
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Build what’s next — with tech that matters PwC provides professional services across Audit and Assurance, Advisory and Tax — powered by a global network of over 370,000 people in 149 countries. You may know us for our business expertise, but technology is core to how we help clients move faster, build trust and deliver meaningful outcomes. As a technologist, you’ll work on agile teams with experienced engineers and product thinkers — using AI, cloud, cybersecurity and more to design scalable, real-world solutions. You’ll keep learning, stay challenged and be part of a network where your growth is built in — and your work drives what’s next.
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Oracle human capital at PwC, you will specialise in providing consulting services for Oracle human capital management (HCM) applications. You will analyse client requirements, implement HCM software solutions, and provide training and support for seamless integration and utilisation of Oracle HCM applications. Working in this area, you will enable clients to optimise their human resources processes, enhance talent management, and achieve their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and Responsibilities for this management level include but are not limited to: - Support team to disrupt, improve and evolve ways of working when necessary; - Arrange and sponsor appropriate assignments and experiences to help people realize their potential and support their long-term aspirations; - Identify gaps in the market and spot opportunities to create value propositions; - Possess an executive presence and have established relationships with clients and vendors; - Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments; - Create an environment where people and technology thrive together to accomplish more than they could apart; - Promote and encourage others to value difference when working in diverse teams; - Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders; and, - Influence and facilitate the creation of long-term relationships which add value to the firm.Demonstrates specialized knowledge and understanding, through proven success with leading consultation efforts, the Workforce Management solution of Ultimate Kronos Group (UKG) applications-based solutions, including: - Developing and sustaining impactful client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; - Assisting clients in the technical implementation and support of the UKG application-packaged solutions to improve business processes, including but not limited to: Workforce Central (Legacy Kronos) Timekeeping, Advanced Scheduling, Analytics, Analytics for Healthcare, Mobile; - Demonstrates proven success with leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation; - Demonstrates an intimate level of knowledge about the common issues facing PwC's clients of all Industries and Sectors; - Demonstrates proven expert-level abilities leading functional and technical development efforts of on-shore and off-shore resources related to the UKG product, including specialization in reports, interfaces, conversions, and configurations; - Skilled in preparing and presenting complex written and verbal materials; - Defining resource requirements, project workflow, budgets, billing and collection; and, - Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation. The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid #BI-Hybrid
Role Description Face Reality is seeking a dynamic and results-driven Senior Sales Manager to lead and develop our field-based Medical Channel sales team. This role is a people-first leadership position responsible for the day-to-day coaching, performance management, and strategic direction of a team of Business Development Managers operating across Medical Spas, Dermatology and Plastic Surgery sectors. The ideal candidate is a proven sales leader with deep experience in the medically-dispensed skincare channel who thrives on developing talent, executing against ambitious revenue targets, and driving consistent team performance. This is not an individual contributor role – success is defined by the results and growth of the team. Responsibilities/Essential Functions - Strategy & Channel Planning - Own and execute the medical channel sales strategy, including annual and quarterly plans, account segmentation, territory design, and coverage models aligned to growth objectives. - Analyze market dynamics, competitive activity, and customer insights to continuously refine channel priorities, value proposition, and go-to-market programs. - Establish and lead a disciplined operating cadence across the channel (e.g., target account reviews, account planning, QBRs, forecasting, and cross-functional alignment). - New Business Development & Key Account Growth - Drive new account acquisition and expansion across dermatology, plastic surgery, and medical spa environments, with emphasis on strategic, multi-location, and group practices. - Build and maintain senior-level relationships with key decision-makers, including physicians, practice executives, and clinical leaders, to deepen long-term partnerships. - Oversee retention, expansion, and share-of-wallet growth within existing accounts through structured account plans and proactive engagement strategies. - Lead reactivation efforts for inactive or underperforming accounts by diagnosing root causes, setting corrective action plans, and ensuring disciplined follow-through by the field team. - Enablement, Training & Clinical Education Execution - Ensure consistent delivery of high-impact in-field and virtual education, including onboarding, treatment protocols, and new product or program launches. - Partner cross-functionally with Education, Marketing, and Customer Success to ensure accounts are fully enabled to deliver strong patient outcomes and sustainable sell-through. - Identify capability gaps at the account and territory level and deploy targeted enablement strategies to improve adoption, performance, and clinical confidence. - Channel Programs, Promotions & Market Presence - Plan, prioritize, and execute channel promotions, strategic initiatives, and account-specific programs aligned to revenue goals and measurable ROI. - Represent the brand at key industry trade shows, conferences, and strategic events; guide the team on maximizing lead generation and post-event conversion. - Build and sustain relationships with key opinion leaders (KOLs) and influential clinicians to strengthen brand credibility and accelerate channel adoption. - Forecasting, Analytics & CRM Discipline - Own forecasting accuracy and pipeline health across the physician channel; proactively identify risks, opportunities, and mitigation plans. - Ensure disciplined and consistent CRM utilization across the team, including pipeline management, activity tracking, and account documentation. - Develop and leverage dashboards and reports to monitor performance, identify trends, and inform strategic decisions. - Manage team travel and expense budgets in compliance with company policies and fiscal guidelines. - Team Build, Leadership & Scalability - Design and evolve the medical channel coverage model and hiring roadmap based on growth, productivity goals, and market opportunity. - Create scalable sales playbooks and operating standards (prospecting, onboarding, account planning, QBRs, reactivation, coaching cadence) to drive consistency and excellence. - Recruit, onboard, coach, and performance-manage team members as headcount expands, establishing clear expectations, and development plans. Qualifications - Bachelor’s degree in Business Administration, Marketing, or a related discipline, or equivalent combination of education and progressive sales leadership experience. - Esthetician license, Nurse, or strong medical background (preferred). - 10-12 years of progressive experience in medical aesthetics or medically dispensed sales, including a minimum of 4 years in a field-based sales leadership role. - Demonstrated success leading and developing geographically dispersed sales teams within dermatology, plastic surgery, and/or medical spa channels. - Proven track record of driving consistent quota attainment through team coaching, account strategy, and disciplined execution. - Experience developing and executing channel-level sales plans, account segmentation strategies, and territory coverage models. - Hands-on experience partnering cross-functionally with Marketing, Education, and Customer Success to drive adoption and growth. - Strong background in forecasting, pipeline management, and sales performance analysis at a regional or national level. - Deep knowledge of medically dispensed skincare and credibility with dermatology, plastic surgery, and medical spa audiences. - Strong people-leadership capabilities, including coaching, performance management, and talent development. - Highly skilled communicator and presenter, capable of influencing physicians, practice leadership, and internal stakeholders. - Proficiency in CRM systems (e.g., Zoho) and Microsoft Office Suite; ability to leverage data to drive decisions. - Strong analytical, problem-solving, and territory management skills. - Customer-first mindset with the ability to balance strategic planning and tactical execution. - Ability to lead with autonomy while collaborating effectively with cross-functional partners and senior leadership. - Willingness and ability to travel extensively (approximately 75%), including field rides, key account visits, company meetings, and industry events. - Valid driver’s license and ability to meet travel and physical requirements of a field-based leadership role. Physical Requirements To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions, provided such accommodations do not impose an undue hardship. The physical demands of this role include frequent sitting, standing, walking, lifting and carrying items under 25 lbs, pushing/pulling, extending/reaching, grasping objects, stooping/crouching and keyboarding. The position also requires constant driving, speaking, hearing to exchange information, and both near and far visual acuity. Twisting and other activities may occur occasionally. A detailed breakdown of physical demand frequency is available upon request. Salary $135k - $145 base plus bonus on team performance and full benefits package. Please note: this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.
Inova describes itself as the leading nonprofit healthcare provider in northern Virginia. The organization is on a mission to provide world-class healthcare to the people it serves
Role Description Inova Health is looking for a dedicated Mgr EPIC Application to join the team. This role is Full-time working Monday to Friday, Remote. This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. - Oversees department to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks. - Ensures technical accuracy and presents project plans to management for review and approval. - Provides effective applicant behavioral interviews and makes hiring recommendations to the applications leadership. - Ensures Applications team develops, demonstrates and maintains proficient use of project management software and tools. - Provides staff orientations, coaching, mentoring and training as necessary. Works closely with leadership providing input on staff performance. - Ensures Applications team understands and adheres to project implementation and problem resolution priorities set forth by Epic standards and Information Technology (IT) department policies. Collaborates with IT and purchasing resources on recommendations for purchase. - Ensures that the Applications team communicates and follows up in a positive and meaningful manner with other Applications teams, IT management and end-users on the status of problems, current tasks and project priorities. - Provides analysis on progress against plan and results against goals. - Leads and assists Applications team in developing logical, detail-oriented project plans to include tasks, implementation time frames, resource allocations and possible cost estimates and cost/benefit analysis. Qualifications - Bachelor’s degree in relevant field (or 4 years of experience in lieu of degree) - 5 years of project management experience with progressing levels of responsibility. - Management experience. - Experience in hospital environment. Requirements - Epic Willow Inpatient / Willow Ambulatory Certification - IT Experience - People leadership & management Benefits - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave.
Role Description Ascenso Tires North America is seeking a qualified sales representative to sell our agriculture, industrial, and construction tires. This territory includes California, Nevada, and Hawaii. Candidates must reside within this territory to be considered. The ideal candidate will have three or more years of sales experience within the tire industry, a strong understanding of the sales process, and the ability to generate leads, build lasting relationships, and close deals. We’re looking for a quick learner with excellent negotiating skills and the ability to present our products in a compelling, results-driven way. Objectives of this role - Represent the company’s products and services - Generate leads and build relationships by organizing daily work schedule to call on existing and potential customers - Develop and implement territory action plan using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field Responsibilities - Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities - Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories - Possess in-depth product knowledge and be able to conduct demos and handle objections - Prepare concise and accurate reports, proposals, and other required documentation for executive-level presentations - Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations - Coordinate with other sales representatives to ensure that goals are being met and company standards are being upheld Qualifications - Three or more years of sales experience within the tire industry - Excellent communication, interpersonal, problem-solving, presentation, and organizational skills - Strong ability to balance persuasion with professionalism - Live in the territory - Travel within territory as required Preferred Skills and Qualifications - Bachelor’s degree or equivalent - Proven success rate at levels above sales quota Benefits - We invest in our employees with a competitive benefits package designed to support your health, financial security, and work-life balance. - Medical, Dental, and Vision Insurance - Health Savings Account (HSA) with employer contribution - 401(k) Retirement Plan with Safe Harbor employer contribution (eligible after 30 days of employment) - Company-paid Life Insurance - Short-Term and Long-Term Disability Coverage - Paid Time Off (PTO) - Paid Sick Time - Paid Company Holidays - All benefits begin on the employee’s date of hire, except the 401(k) plan, which becomes available after 30 days of employment. Experience - TIRES SALES: 3 years (Required)
• This position functions autonomously and in collaboration with all members of the healthcare team to coordinate and facilitate quality, cost-effective care while minimizing fragmentation of the healthcare delivery system for ESRD and CKD patients. • This position provides coordination of care between the patient, family, physician, provider and care teams, the community, and Regional Operations Manager.
Based in Dublin, Leinster, Ireland, Experian is a global information services company that operates in 40 countries around the world and has additional headquar
Title: Commercialization Manager -Remote Location: United States United States Job Description: Job Description You will help implement strategic go-to-market programs across the Experian Verification Solutions (EVS) portfolio. This role partners with multiple teams, including Strategy, Finance, Data, Product, Sales, Product Marketing, Pricing, and Enablement teams. It helps build opportunities that expand EVS's serviceable addressable market (SAM). The work spans entering new markets, expanding presence in existing segments, and supporting product development to capture greater market share. Your success requires hands-on execution-the ability to translate ambiguous, qualitative ideas into structured plans, measurable outcomes, and tangible growth. You are collaborative, and energized by working across teams. You will work remotely in this role, and report to the Product Director, Commercialization, Verification Solutions. What You'll Do - Implement commercialization and go‑to‑market plans across multiple markets and use cases to lead meaningful EVS growth - Conduct market and competitive research to inform product strategy, opportunity sizing, and investment decisions - Build data-supported business cases for new market and expansion opportunities - Translate qualitative ideas into quantitative frameworks, including assumptions, metrics, and success criteria - Present recommendations to leadership and align partners on prioritization and next steps - Partner cross‑functionally (Product, Engineering, Data, Strategy, Sales, Marketing, Finance) to deliver POCs and MVPs - Manage cross‑BU strategic plans that result in unique EVS value propositions - Track initiative progress against milestones; surface risks, and dependencies - Help maintain operational discipline through tools, templates, and standardized processes - Develop clear written updates and presentation materials for senior and cross‑functional partners - Support internal awareness, enablement, and adoption of new Verification Solutions offerings What Success Is in This Role - Strategic and Outcome‑Oriented - Think beyond tasks to understand the "why," linking plans to our goals and growth outcomes - Collaborative Partner - Build relationships across teams and aligns diverse perspectives toward shared goals - Structured Communicator - Translate qualitative asks into clear plans, success metrics, and progress tracking - Curious - Learns quickly, asks thoughtful questions, and remains curious during changing priorities Qualifications - 4+ years of experience in execution-focused product roles - Experience in financial services, data, SaaS, or verification solutions - Experience implementing complex cross‑functional projects - Experience promoting growth through market expansion or new growth programs - Experience putting structure around ambiguous or qualitative asks, including defining metrics, aligning partners, and communicating progress - Experience working in a matrixed environment with diverse partners and priorities Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits/Perks: - Great compensation package and bonus plan - Core benefits including full medical, dental, vision, and matching 401K - Fully remote environment - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays #LI-Remote This is a remote position.
Role Description The Sr. Clinical Trials Manager will lead the planning, execution, and operational oversight of clinical studies from startup through study closeout. This role serves as the study-level operational owner, accountable for timelines, budgets, vendor performance, enrollment forecasting, study metrics, risk management, and cross-functional execution. The ideal candidate brings deep experience in clinical operations leadership, study management, and cardiovascular medical device studies. Responsibilities - Study Planning & Execution - Lead operational planning and execution of clinical studies from startup through study closeout. - Own study startup strategy and maintain accountability for site activation progress across all participating sites. - Develop and maintain study timelines, milestones, and operational deliverables. - Own enrollment forecasting, study metrics, and operational reporting. - Identify operational risks and implement mitigation plans to maintain study performance. - Ensure study execution remains aligned with protocol requirements, timelines, budgets, and business objectives. - Vendor & Operational Management - Serve as the primary operational contact for CROs, vendors, consultants, and external study partners. - Manage vendor deliverables, timelines, communication, budgets, and performance. - Own study-level vendor oversight and operational accountability. - Maintain oversight of site budgets and contracts in collaboration with Clinical Affairs and study leadership. - Ensure operational activities remain aligned across vendors, sites, and internal stakeholders. - Documentation & Quality - Maintain oversight of study documentation, TMF quality, and inspection readiness activities. - Ensure study conduct remains compliant with SOPs, GCP, FDA regulations, quality system requirements, and study plans. - Own study-level risk identification, issue escalation, and mitigation planning. - Maintain oversight of CAPA follow-up and resolution activities. - Drive resolution of study-level operational challenges. - Cross-Functional Collaboration - Partner closely with Clinical Affairs, Regulatory, Quality, Data Management, Engineering, and other internal stakeholders. - Lead study team meetings and operational reviews. - Provide regular study updates, operational insights, enrollment forecasts, and risk assessments to leadership. - Drive alignment across internal teams, vendors, and clinical sites. - Ensure consistent execution of study processes across participating sites. Qualifications - Bachelor’s degree in Life Sciences, Nursing, Biomedical Engineering, or a related scientific discipline. - 7+ years of experience managing clinical studies within the medical device industry. - Experience with cardiovascular and catheter-based medical device clinical studies strongly preferred. - Demonstrated experience leading study-level clinical operations activities, including study startup, vendor management, enrollment forecasting, study metrics, and cross-functional execution. - Demonstrated experience managing clinical trial timelines, budgets, operational deliverables, and external vendors. - Demonstrated experience overseeing clinical studies from startup through study closeout. - Demonstrated understanding of FDA regulations, ICH/GCP, and clinical research operations. - Strong leadership, communication, organizational, and problem-solving skills. - Ability and willingness to travel up to 30% based on study and business needs. - Thrives in a dynamic, fast-paced, early-stage medical device environment where adaptability, initiative, and collaboration are critical to success. Eligibility - Candidates must be permanently authorized to work in the United States without the need for current or future visa sponsorship. Benefits - Help bring a first-of-its-kind therapy to patients with coronary microvascular dysfunction, a large and historically underserved patient population with limited treatment options. - Work alongside an experienced leadership team with deep expertise in cardiovascular medical devices, clinical research, regulatory affairs, and commercialization. - Make a visible impact in a collaborative, fast-moving environment where individual contributions directly influence the future of the technology, the clinical program, and the company. Location and Compensation This is a remote position supporting clinical sites throughout the United States. The anticipated annual base salary range for this position is $135,000 – $183,000. Actual compensation will be determined based on experience, qualifications, geographic location, and other job-related factors. Equal Opportunity Statement VahatiCor is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Third-Party Recruiter Notice We do not accept unsolicited resumes from staffing agencies or recruiters without a signed agreement in place.
SCS is a leader in third-party environmental, sustainability and food quality certification, auditing, and testing.
• Oversee and manage a portfolio of complex audits • Serve as lead auditor on select high-risk audits • Review and approve audit plans, technical reports, and closure of findings • Provide technical guidance and escalation support • Ensure appropriate technical resourcing and expertise are applied • Act as point of contact for accreditation requests
SCS is a leader in third-party environmental, sustainability and food quality certification, auditing, and testing.
• Oversee and manage a portfolio of complex audits, ensuring technical quality, compliance, and timely delivery. • Act as lead auditor on select high-risk, high-visibility, or strategically important audits as needed. • Review and approve audit plans, technical reports, verification statements, and closure of findings. • Provide technical guidance and escalation support to quality assurance and scheme owners, as appropriate. • Ensure appropriate technical resourcing and expertise are applied to each engagement. • Maintain current and thorough understanding of relevant accreditation standards through conference attendance and trainings. • Develop and implement procedures to increase quality and efficiency of auditing services. • Lead identification, investigation, and resolution of quality issues, non-conformities, and complaints.
National Provider of IME and Medical Peer Review Services
The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. **MAJOR DUTIES & RESPONSIBILITIES** *Support Revenue Growth* - Assist in driving revenue growth by delivering excellent Customer service. - Help ensure scheduling best practices and turnaround time standards are followed. - Support timely delivery of high-quality reports. - Respond to and help resolve client inquiries in a timely manner. * Support Physician Cost Optimization* - Assist in ensuring client invoices align with agreed-upon fee schedules. - Support proper physician selection based on claimant location, specialty, and pricing requirements. - Help maintain and support relationships with key physicians to promote panel retention. Support *Staff Performance and Capacity* - Assist in monitoring performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists. - Support efforts to meet or exceed departmental productivity and quality targets. - Participate in onboarding and training of new team members as staffing needs increase. - Assist with performance feedback and documentation as needed. *Client Interaction* - May support client visits and meetings with the Sales team, as needed. *Operational Support* - Assist with monitoring overall production, performance, and quality for the assigned region. - Help plan and organize daily operational activities. - Assist in reviewing productivity, financial, and activity reports. - Coordinate with support departments such as Human Resources, Finance, IT, and Business Analysis to support operational goals. - Help assess staffing and resource needs to meet production targets. - Assist in coordinating and supporting the deposition process at the request of clients or defense counsel. Other duties & special projects, as assigned and based on business needs.
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