Outset Medical, Inc.

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution. • Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments. • Deliver clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program. • Prepare for and participate in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders. • Conduct regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance. • Actively engage with case management and discharge planning to enhance patient flow and throughput as appropriate. • Partner with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs. • Participate in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners. • Ensure all assigned customers have sufficient consumable inventory to ensure treatment continuity and drive workflow efficiency improvement to drive utilization. • Review, revise, and refine programmatic offerings utilizing the latest research and best practices. • Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.

• Serve as the Security Lead and Subject Matter Expert (SME) for all environments, including cloud infrastructure, and on-premises systems. • Continuously assess and evolve the organization’s security posture—driving program maturity through strategic assessments, road mapping, stakeholder alignment, and project execution. • Monitor the external threat landscape to identify emerging attack vectors, vulnerabilities, and adversary tactics—translating threat intelligence into actionable insights that inform security strategy, initiatives and controls. • Ensure security practices and controls align with regulatory requirements, including FDA and HIPAA, and fulfill the requirements and obligations of the HIPAA security officer. • Support commercial functions by responding to customer cybersecurity due diligence questionnaires and security assessments—articulating Outset’s security posture, controls, and compliance practices directly to Customers. • Lead the vendor security risk assessment process—evaluating third-party partners for compliance with Outset’s security standards, identifying potential risks, and ensuring appropriate controls are in place. • Conduct technical evaluations of system architecture with a focus on security design and compliance, leveraging frameworks such as NIST CSF and NIST SP 800-53. • Provide strategic leadership in identifying, assessing, and mitigating information security risks; ensure alignment with internal policies and external standards. • Monitor emerging threats and lead the organization’s response to security incidents, serving as the primary control point and convening the Incident Response Team to investigate, contain, and resolve events. • Develop, maintain, and enforce enterprise cybersecurity policies, standards, and procedures, ensuring alignment with regulatory requirements, industry frameworks, and organizational risk tolerance. • Influence technology and architecture decisions as a key member of the IT leadership team.