• Oversee the delivery of brand marketing initiatives including analyst relations, industry awards, PR campaigns, and thought leadership programs. • Partner with external PR agencies and internal stakeholders to coordinate media outreach and maintain relationships with journalists and analysts. • Manage awards submission calendars, content creation, and cross-team inputs to ensure deadlines are met. • Support the creation and dissemination of press releases, case studies, and brand storytelling assets. • Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders and the marketing teams. • Develop and manage detailed project plans, schedules, and budgets for brand marketing campaigns. • Track progress, manage risks, and resolve project roadblocks. • Coordinate cross-functional input from design, content, digital, and product marketing teams. • Keep global comms calendar up to date, working closely with Regional and Functional leaders. • Serve as the primary point of contact for project updates across marketing leadership, PR agencies, and analyst firms. • Manage expectations and alignment with internal and external stakeholders. • Monitor and report on the impact of PR, awards, and analyst relations activities. • Provide insights and recommendations to improve future brand initiatives. • Identify opportunities for process improvements in planning and execution.

• Lead and manage delivery activities across one or more federal task orders, ensuring projects remain on schedule, within scope, and aligned with customer expectations. • Serve as the primary point of contact for assigned deliverables, coordinating efforts across internal teams, stakeholders, and federal customers. • Support strategic business process improvement initiatives by identifying opportunities to enhance operational efficiency, compliance, and delivery effectiveness. • Contributes to the development and maintenance of project schedules, cost frameworks, status reporting, and documentation for current and future federal programs. • Collaborate closely with the Deliverables Manager, Program Leads, and cross-functional teams to define project scope, timelines, resource requirements, and deliverable expectations. • Develop and maintain ad hoc reports, dashboards, and tracking documentation to support internal reviews and ensure federal compliance requirements are met. • Monitor project risks, identify potential issues proactively, and implement mitigation strategies to support successful program execution. • Facilitate effective communication between stakeholders, leadership, and project teams to ensure transparency, accountability, and alignment throughout the project lifecycle. • Support continuous improvement initiatives and contribute to the development of best practices across program management operations.

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations • Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones • Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations • Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements • Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live • Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes • Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery • Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams • Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed • Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment • Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients • Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes • Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices • Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement.

• Lead and manage full project lifecycles for both client-facing and internal initiatives • Oversee client onboarding and ongoing projects, ensuring successful, timely delivery • Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships • Define project scope, goals, deliverables, and success metrics with stakeholders • Create and manage detailed project plans, timelines, task assignments, and resource needs • Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed • Provide regular updates through status reports, dashboards, and post-project reviews • Support continuous improvement of project processes, tools, and templates; share best practices