• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations • Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones • Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations • Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements • Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live • Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes • Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery • Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams • Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed • Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment • Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients • Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes • Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices • Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement.

• Lead and manage full project lifecycles for both client-facing and internal initiatives • Oversee client onboarding and ongoing projects, ensuring successful, timely delivery • Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships • Define project scope, goals, deliverables, and success metrics with stakeholders • Create and manage detailed project plans, timelines, task assignments, and resource needs • Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed • Provide regular updates through status reports, dashboards, and post-project reviews • Support continuous improvement of project processes, tools, and templates; share best practices

• Demonstrate Windsor’s core values: The Right Attitude, Ownership, and Constant Improvement. • Drive project success as both Lead Engineer and Project Manager, overseeing multiple stormwater projects while ensuring quality deliverables within scope, schedule and budget. • Serve as Engineer of Record, developing innovative stormwater management solutions and leading technical analyses using advanced modeling tools. • Work independently and with a team to drive project deliverables as both a project design Lead and Project Manager. • Lead the preparation of comprehensive stormwater management plans, technical reports, and permitting documents. • Develop and maintain relationships with team members, clients, and industry partners to expand Windsor's network and market presence. • Lead estimating and proposal efforts for new project opportunities, including development of winning technical approaches and value propositions • Collaborate with and explain complex design options to a diverse stakeholder group. • Effectively plan and manage multiple projects and deadlines and complete deliverables on time and on budget. • Mentor/train junior team members in technical excellence, quality standards, and client relationship management across civil engineering disciplines. • Be responsible for quality control and following Windsor’s Quality Management Plan (QMP) • Develop and apply knowledge of engineering systems, codes, and other disciplines. • Coordinate with other disciplines including mechanical, electrical, and plumbing. • Complete site visits as needed.

Role Description ThinkWell seeks a highly organized, entrepreneurial, and impact-oriented Project Manager to support our engagement on the Delaware Rural Health Transformation Program (RHTP)—a landmark federal initiative funded by the Centers for Medicare & Medicaid Services (CMS) supporting up to $1 billion in rural health investment over five years. The RHTP aims to transform health care delivery across rural Sussex and Kent Counties, Delaware, through 15 coordinated initiatives spanning crisis stabilization, behavioral health integration, primary care redesign, workforce development, and community-based prevention. The Project Manager will serve as ThinkWell’s primary managerial lead for this engagement and the main point of contact with the state of Delaware’s 15 RHTP subrecipients. This role sits at the intersection of grant compliance, multi-stakeholder coordination, and monitoring and evaluation, with direct exposure to a diverse ecosystem of rural health system partners. Qualifications - Bachelor's degree required. - Master’s degree in public policy (MPP), public health (MPH), health administration, or a closely related field or equivalent experience preferred. - 3-5 years of progressive responsibility in project management. - Demonstrated ability to manage complex, multi-stakeholder workplans, budgets, and deliverable timelines simultaneously. - Strong organizational, analytical, and problem-solving skills. - Outstanding oral and written communication skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Ability to travel up to 20% for Delaware site visits and stakeholder engagements. Requirements - Support program coordination across 15 RHTP initiatives, ensuring alignment of activities, timelines, and deliverables. - Plan and schedule regular virtual and in-person meetings, and support knowledge sharing among subrecipients. - Serve as the day-to-day primary point of contact for subrecipients on day-to-day matters, offering guidance on contract management, compliance, and reporting requirements. - Compile consolidated quarterly and annual program data from subrecipients; draft reports that summarize program achievements, challenges, lessons learned, and recommendations for program improvement and sustainability. - Provide quality assurance (QA) and validation checks on data entered into program tracking systems to ensure accuracy, completeness, and alignment with CMS reporting requirements. - Monitor 15 subgrantees’ performance and budget adherence, including monitoring progress against deliverables and conducting subrecipient site reviews. - Conduct periodic audits to ensure alignment with project goals and approved budgets across all 15 RHTP initiatives. - Assist monitoring and evaluation team to ensure that program outputs—including dashboards, reports, and summaries—are clear, accessible, and health-literate for public-facing use. - Complete other duties as assigned in support of the RHTP and ThinkWell’s domestic health portfolio. Company Description ThinkWell is a global health strategy and implementation organization committed to improving health system performance in complex environments. We combine deep technical expertise in health financing, primary health care, and monitoring and evaluation with pragmatic implementation support to help governments and their partners achieve better health outcomes. In the United States, ThinkWell applies this same systems-strengthening approach to domestic public health challenges—partnering with state and federal agencies to design, implement, and evaluate transformative programs.