• Lead and manage delivery activities across one or more federal task orders, ensuring projects remain on schedule, within scope, and aligned with customer expectations. • Serve as the primary point of contact for assigned deliverables, coordinating efforts across internal teams, stakeholders, and federal customers. • Support strategic business process improvement initiatives by identifying opportunities to enhance operational efficiency, compliance, and delivery effectiveness. • Contributes to the development and maintenance of project schedules, cost frameworks, status reporting, and documentation for current and future federal programs. • Collaborate closely with the Deliverables Manager, Program Leads, and cross-functional teams to define project scope, timelines, resource requirements, and deliverable expectations. • Develop and maintain ad hoc reports, dashboards, and tracking documentation to support internal reviews and ensure federal compliance requirements are met. • Monitor project risks, identify potential issues proactively, and implement mitigation strategies to support successful program execution. • Facilitate effective communication between stakeholders, leadership, and project teams to ensure transparency, accountability, and alignment throughout the project lifecycle. • Support continuous improvement initiatives and contribute to the development of best practices across program management operations.

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations • Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones • Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations • Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements • Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live • Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes • Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery • Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams • Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed • Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment • Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients • Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes • Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices • Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement.

• Lead and manage full project lifecycles for both client-facing and internal initiatives • Oversee client onboarding and ongoing projects, ensuring successful, timely delivery • Act as the primary point of contact from post-sale through project completion, maintaining strong client relationships • Define project scope, goals, deliverables, and success metrics with stakeholders • Create and manage detailed project plans, timelines, task assignments, and resource needs • Monitor project milestones, identify at-risk deliverables, and implement corrective actions as needed • Provide regular updates through status reports, dashboards, and post-project reviews • Support continuous improvement of project processes, tools, and templates; share best practices

• Demonstrate Windsor’s core values: The Right Attitude, Ownership, and Constant Improvement. • Drive project success as both Lead Engineer and Project Manager, overseeing multiple stormwater projects while ensuring quality deliverables within scope, schedule and budget. • Serve as Engineer of Record, developing innovative stormwater management solutions and leading technical analyses using advanced modeling tools. • Work independently and with a team to drive project deliverables as both a project design Lead and Project Manager. • Lead the preparation of comprehensive stormwater management plans, technical reports, and permitting documents. • Develop and maintain relationships with team members, clients, and industry partners to expand Windsor's network and market presence. • Lead estimating and proposal efforts for new project opportunities, including development of winning technical approaches and value propositions • Collaborate with and explain complex design options to a diverse stakeholder group. • Effectively plan and manage multiple projects and deadlines and complete deliverables on time and on budget. • Mentor/train junior team members in technical excellence, quality standards, and client relationship management across civil engineering disciplines. • Be responsible for quality control and following Windsor’s Quality Management Plan (QMP) • Develop and apply knowledge of engineering systems, codes, and other disciplines. • Coordinate with other disciplines including mechanical, electrical, and plumbing. • Complete site visits as needed.