• Work with customer accounts assigned to you • Host pre-scheduled and ad-hoc calls to review tickets and discuss projects • Serve as conduit between the customer and internal Agiloft teams • Manage customer communications via tickets and email • Collaborate with Agiloft engineering and leadership teams as needed • Proactively take ownership of high-priority and escalated cases • Conduct weekly meetings with accounts to discuss projects • Participate in Quarterly Business Reviews as technical contributor

• Working with business and product teams to understand product vision and requirements • Provide timely technical support to customers during US working hours, addressing issues related to service levels, cloud infrastructure, data storage, access control, authorization etc. • Investigate and troubleshoot problems by analyzing logs, reviewing system metrics, and tracing functional flows across multiple applications • Create and deploy data patches when necessary to resolve customer issues quickly and effectively • Communicate technical issues and resolutions clearly to customers, managing expectations throughout the resolution process • Coordinate with engineering, product, DevOps, infrastructure, and security teams to resolve complex technical challenges • Escalate critical issues appropriately & follow through to ensure timely resolution • Participate in incident response & post-mortem activities to prevent recurring issues • Share customer insights & feedback with product and engineering teams to drive improvements • Monitor cloud infrastructure and services to proactively identify potential issues • Manage and troubleshoot blob storage, SQL, and NoSQL datastores, and related data issues • Understand and navigate the functional workflows of core applications to diagnose problems effectively • Document technical solutions, create knowledge base articles, and contribute to internal runbooks

Role Description This is a remote, hourly position requiring 100% travel across the United States. With overtime, travel, and supplemental earnings, Resource Technicians have the potential to earn over $100,000 per year. If you enjoy travel and want to grow your electrical and mechanical skills while working on exciting projects, join our Resource Team and help power communities with clean energy. As a Blade Repair Technician, you’ll play a critical role in supporting wind energy operations across multiple sites and projects – with a specialized focus on composite blade repairs. Your composite experience, along with your electrical and mechanical skills, will bring added versatility to every team you join. Whether assisting with service work or construction efforts, you’ll bring your skills and adaptability to where they’re needed most. Key Responsibilities: - Perform skilled-level blade composite maintenance as part of turbine upkeep and repair. - Diagnose, repair, and maintain wind turbines with your team. - Travel to different sites, work with diverse teams, and engage with varied experiences, including travel management and cost coding. - Conduct safety inspections and ensure a secure working environment. - Address advanced problem-solving tasks with effective self-management. - Work on construction and installation projects, overseeing the full life cycle of turbines. Qualifications - At least 6 months with a Wind Technician certificate, or 1 year of wind turbine experience, or 2 years in mechanical or electrical fields. - Highly developed problem-solving abilities and an engaged approach to responsibilities. - Safety-conscious and committed to best practices. - Able to work well with others and enjoy collaborative environments. - Physically fit, comfortable working in various conditions, and at heights. - Ability to speak, read and follow instructions in English. - High school diploma (or equivalent), a valid driver’s license, and legally authorized to work in the U.S. without the need for current or future sponsorship. Requirements - Ability to stand and walk for prolonged periods of time. - Hearing ability to use telephones, close range radios or related device. - Visual acuity including depth perception, field of vision and the ability to distinguish between colors. - Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. - Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. - Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. - Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical Qualification, Fall Arrest & High Angle Rescue & Emergency Decent, and Confined Space. - Ability to successfully participate in all training courses, including controlled decent practical exercises. - Due to design parameters of fall protection equipment, the combined weight of prospective employee, required PPE and gear shall not exceed 300 lbs. Required PPE and gear may weigh up to 40 lbs. Benefits - Medical, dental, and vision coverage for you and your family. - Paid time off, holidays, and parental leave. - Opportunities for career progression and pay-for-certification growth. - 401(k) with company match, life insurance, and disability coverage. - An established safety culture and inclusive, collaborative workplace. - Attractive pay packages, performance bonuses, and opportunities to support your professional development. - $2,500 USD Sign On Bonus* - Eligibility requirements apply.

• Actively answer calls and respond to tickets during your assigned shift • Provide Tier 1 product support for HYPR customers • Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues • Assist users by providing product support via HYPR’s phone and ticket systems • Leverage internal teams to provide next level support • Identify potential larger issues in real-time • Keep support management updated on trending issues • Look for potential situations in which an improvement in process efficiency or customer experience is possible