Role Description This is a remote, hourly position requiring 100% travel across the United States. With overtime, travel, and supplemental earnings, Resource Technicians have the potential to earn over $100,000 per year. If you enjoy travel and want to grow your electrical and mechanical skills while working on exciting projects, join our Resource Team and help power communities with clean energy. As a Blade Repair Technician, you’ll play a critical role in supporting wind energy operations across multiple sites and projects – with a specialized focus on composite blade repairs. Your composite experience, along with your electrical and mechanical skills, will bring added versatility to every team you join. Whether assisting with service work or construction efforts, you’ll bring your skills and adaptability to where they’re needed most. Key Responsibilities: - Perform skilled-level blade composite maintenance as part of turbine upkeep and repair. - Diagnose, repair, and maintain wind turbines with your team. - Travel to different sites, work with diverse teams, and engage with varied experiences, including travel management and cost coding. - Conduct safety inspections and ensure a secure working environment. - Address advanced problem-solving tasks with effective self-management. - Work on construction and installation projects, overseeing the full life cycle of turbines. Qualifications - At least 6 months with a Wind Technician certificate, or 1 year of wind turbine experience, or 2 years in mechanical or electrical fields. - Highly developed problem-solving abilities and an engaged approach to responsibilities. - Safety-conscious and committed to best practices. - Able to work well with others and enjoy collaborative environments. - Physically fit, comfortable working in various conditions, and at heights. - Ability to speak, read and follow instructions in English. - High school diploma (or equivalent), a valid driver’s license, and legally authorized to work in the U.S. without the need for current or future sponsorship. Requirements - Ability to stand and walk for prolonged periods of time. - Hearing ability to use telephones, close range radios or related device. - Visual acuity including depth perception, field of vision and the ability to distinguish between colors. - Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. - Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and at times supervise work in confined space environments. - Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. - Ability to observe training and obtain certification in required safety programs that include LOTO, Electrical Qualification, Fall Arrest & High Angle Rescue & Emergency Decent, and Confined Space. - Ability to successfully participate in all training courses, including controlled decent practical exercises. - Due to design parameters of fall protection equipment, the combined weight of prospective employee, required PPE and gear shall not exceed 300 lbs. Required PPE and gear may weigh up to 40 lbs. Benefits - Medical, dental, and vision coverage for you and your family. - Paid time off, holidays, and parental leave. - Opportunities for career progression and pay-for-certification growth. - 401(k) with company match, life insurance, and disability coverage. - An established safety culture and inclusive, collaborative workplace. - Attractive pay packages, performance bonuses, and opportunities to support your professional development. - $2,500 USD Sign On Bonus* - Eligibility requirements apply.

• Actively answer calls and respond to tickets during your assigned shift • Provide Tier 1 product support for HYPR customers • Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues • Assist users by providing product support via HYPR’s phone and ticket systems • Leverage internal teams to provide next level support • Identify potential larger issues in real-time • Keep support management updated on trending issues • Look for potential situations in which an improvement in process efficiency or customer experience is possible

• Provide Level 3 Application Support and Service Operations • Serve as a technical expert within the team and assist and guide Application and Infrastructure Support L1-2 engineers in the execution of their duties and issue resolution • Provide Support and help with service operations to Openwave customers during EMEA business hours Monday to Friday • Own and resolve technical issues, incidents, problems and service requests that may arise with the Openwave customers, hosted and non-hosted, in EMEA and other regions • Work them to complete resolution to customer satisfaction and as per the customer applicable Service Level Agreement • Maintain administration of the cases ensuring that case detail and status is accurate and up-to-date at all times • Be part of the Global Support 24x7 on-call rosters being available within 15 minutes to work high priority customer issues during out of business hours • Log issues with Engineering in Jira • Reproduce the bug and provide all reasonable data, including the instructions on how the bug is reproduced, to the Engineering group to assist them in resolving the issue • Create knowledge base documentation for resolved issues and operational procedures where an existing document does not exist or the issue is not covered by product documentation • Write tools and scripts to assist in trouble-shooting and operational activities • Represent Support on the Product development lifecycle ensuring correct product supportability and its readiness for production • Own the whole lifecycle of operational changes in customer environments from CR/ECR creation to implementation during maintenance windows, testing and validation • Technically engage in and often lead the technical resolution of crisis management situations as requested by management • Raise issues that may result in a crisis management situation to management at the earliest opportunity • Install, configure and test new patches and services on laboratory and on production creating all the needed documentation (Method of Procedure, Architecture document, Acceptance Test Document) • Provide support to the customer during the acceptance and integration testing phases as applicable • Deploy new platforms from start to end including the cutovers and traffic migrations at customer site • Participate on all regular customer meetings supplying updates on the open issues, their status and resolutions, etc. • Liaise with the rest of the Openwave Support team when needed for the escalation and troubleshooting of issues and with the Professional Services team to assist in project tasks

• Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes. • Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation. • Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods. • Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement. • Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience. • Support ad hoc operational initiatives within the NAMR Support team as needed.