• Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing • Assist with prescription drafting preparation and documentation workflows for clinician review and signature • Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately • Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools • Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements • Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests • Assist with resolving straightforward operational issues using established workflows and guidance from senior team members • Escalate complex, clinical, or technical issues appropriately and with clear documentation • Support member-facing pharmacy workflows, including prescription status updates and coordination tasks • Collaborate with the CX team to assist with basic prescription-related member issues and inquiries • Help ensure members receive timely communication and operational support related to pharmacy workflows • Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows • Identify workflow inefficiencies or recurring issues and communicate observations to senior team members • Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned • Demonstrate curiosity, initiative, and willingness to learn new systems and workflows • Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently • Support documentation, audit preparation, and quality assurance activities as needed • Maintain a high level of accuracy and attention to detail across all assigned work • Perform other duties as assigned to support evolving clinical, operational, and business needs

• System Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance. • Deployment Standards: Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics. • Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences. • Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally. • Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents. • Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support. • Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.

• Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance. • Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent. • Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones. • Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity. • Lead programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards. • Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs. • Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs. • Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars. • Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact. • Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development. • Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level. • Drive change management efforts associated with new programs, policies, tooling launches, or organizational models.

Role Description Our client is looking for a hands-on Commerce Strategist with strong execution experience across Amazon Search and Amazon DSP campaigns. This role is ideal for someone who enjoys campaign optimization, data analysis, and performance marketing within retail media environments. The ideal candidate will be comfortable managing multiple brands simultaneously, identifying performance opportunities, and proactively recommending optimizations to improve results. This is primarily an execution-focused role with strategic thinking responsibilities — not a traditional project management position. Key Responsibilities - Campaign Management & Optimization - Manage day-to-day execution and optimization of Amazon Search and Amazon DSP campaigns across multiple client accounts. - Monitor campaign pacing, budgets, targeting, bidding strategies, and overall performance. - Implement optimization recommendations based on performance trends and business objectives. - Support campaign launches, QA processes, and ongoing account maintenance. - Performance Analysis & Reporting - Analyze campaign performance data to identify trends, opportunities, and optimization insights. - Build and contribute to reporting decks, written summaries, and internal performance updates. - Leverage Excel and platform reporting tools to evaluate KPIs and improve campaign efficiency. - Provide actionable insights tied to ROAS, conversion performance, and media efficiency. - Cross-Channel Commerce Support - Support both Amazon Search and Amazon DSP initiatives with an ideal 50/50 channel split. - Collaborate with internal teams to ensure campaign execution aligns with overall commerce strategies. - Assist in testing new audiences, creatives, bidding strategies, and targeting approaches. - Team Collaboration & Communication - Maintain proactive communication with internal stakeholders regarding campaign performance and priorities. - Contribute to internal communication channels and support client-facing deliverables when needed. - Collaborate within a fast-paced agency environment managing multiple client brands simultaneously. Qualifications - 2–3+ years of hands-on optimization experience managing Amazon Search and Amazon DSP campaigns. - Strong understanding of retail media and commerce marketing environments. - Experience managing campaign execution and optimization across multiple accounts simultaneously. - Strong analytical and data interpretation skills. - Advanced Excel proficiency and ability to work with large datasets. - Experience managing performance-focused KPIs such as ROAS, CPA, conversion rate, and media efficiency. - Strong organizational skills with ability to manage deadlines in fast-paced agency environments. - Strong written and verbal English communication skills. - Ability to work U.S. business hours with preference for Eastern Time overlap. Requirements - Nice to Have: - Experience with Walmart DSP, DV360, The Trade Desk, or additional programmatic platforms. - Experience with commerce campaign management platforms such as Skai. - Agency-side digital media experience strongly preferred. - Background working with CPG or eCommerce brands. - Exposure to client-facing communication and reporting presentations. Benefits - 100% Remote Opportunity. - Salary Range USD $3,000. - Unlimited PTO. - Work with a leading U.S.-based performance marketing agency. - Collaborative and high-growth environment. - Opportunity to work with enterprise-level commerce brands and media budgets. - Long-term growth potential within the organization.