Role Description We're looking for a Customer Experience Specialist to become the front line of Marker.io. You'll help customers through live chat, email, and calls with everything from: - Technical troubleshooting - Billing questions - Onboarding guidance - Product education - Trial support - Feature clarification - Account management - Upgrade conversations This is not a traditional "ticket support" role. You'll play a key role in helping customers succeed with Marker.io while also improving retention, conversion, and overall customer experience. You'll work closely with the founders, product team, and engineering team to surface customer insights, improve documentation, and identify friction in the product. Qualifications - 3-6 years of experience in a customer-facing role in a SaaS or tech environment - Familiarity with issue tracking/project management tools (Jira, GitHub, ClickUp, etc.) - Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems - Strong ownership and autonomy - Ability to communicate clearly and empathetically in writing - Organized and detail-oriented - Ability to stay calm and helpful under pressure - Comfortable switching between technical and non-technical conversations - Ability to learn software products quickly - Proactive mindset, looking for ways to improve systems/processes - Flexible working hours and availability for on-call situations Requirements - Curiosity and enjoyment in helping people solve problems - Ability to handle 1st-level customer inquiries and support via email, chat, and online calls Benefits - Salary: €45,000-€55,000, based on relative experience and skills - Remote-first: Work from anywhere between UTC−3 to UTC+1 - Team retreats: At least once per year, plus regular Brussels meetups for remote team members - Flexible working hours: Control your own schedule as long as collaboration and work are effective - Holidays: 25 days off per year - Onboarding in Brussels: Your first week will be on-site for kickoff - Career evolution roadmap: Mapping of career goals from day one with regular check-ins Company Description Marker.io launched in 2016, founded by three friends with digital agency backgrounds who saw how painful it was to collect website feedback. We built a better way. Today we're a team of 12, serving 3,000+ companies worldwide. Our HQ is in Brussels, but most of the team works remotely across Europe and the US. We help digital teams deliver and maintain flawless websites. We're now expanding the core product into proactive website monitoring and adding AI capabilities to the app. Bonus Points - Experience supporting integrations or APIs - Experience in product-led growth (PLG) companies - Experience with Intercom, Help Scout, Zendesk, or similar tools - Basic technical knowledge (browser debugging, APIs, web apps, etc.)

• Apoyar implementaciones de HubSpot • Crear y mantener objetos personalizados, propiedades, tuberías y estructuras de permisos • Mejorar la organización del CRM, la calidad de los datos y la consistencia de los procesos entre equipos • Asistir en las operaciones de campañas de marketing y seguimiento del ciclo de vida

• Provide expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting) • Create accurate quotes for pool packages, equipment upgrades, liners, and parts • Drive sales through upselling chemicals, parts, and maintenance equipment • Perform water testing and provide chemical treatment recommendations • Process orders and coordinate with service and delivery teams

Role Description Assists with the development of various documentation products in support of assigned program/project system. Collaborates with appropriate team members to develop required documentation materials (end-user manuals, technical documents, graphics, etc.). Ensures all developed materials adhere to established styles and standards. - Works with Subject Matter Experts (SMEs) to develop technically-accurate documentation products for system end-users. - Understands and applies overarching policy requirements to ensure that all documentation products comply with these requirements. - Uses graphics (photographs, drawings, diagrams, etc.) that increase the end users’ understanding of the Customer/program system. - Translates development requirements into required documentation changes. - Proofs documentation to detect and correct errors in spelling, grammar, syntax, and established styles and standards. - Understands and applies as necessary all relevant styles and standards for developing documentation materials. - Assists in peer reviews of all documentation materials created by other team members. - Analyzes requirements of project to determine scope of work and required documentation products. - Supports and adheres to CMMI level 3 standards and processes as it relates to technical documentation. Qualifications - Bachelor’s Degree in a related field preferred or equivalent relevant experience. - 2+ years of working with technical documentation with experience in creating end-user documentation. - CANDIDATES MUST POSSESS A CURRENT SECRET CLEARANCE. Requirements - Excellent understanding of English grammar. - Knowledge of desktop publication tools from Adobe and Microsoft. - Strong editing skills. - Microsoft Office Products (Word, Excel, Visio, PowerPoint). - Ability to understand and articulate technical requirements and translate their requirements into technical documentation. - Ability to balance, prioritize and organize multiple tasks. - Possess strong analytical and problem-solving skills. - Ability to meet deadlines and communicate progress against schedule. - Ability to express ideas and thoughts in a clear and concise manner. - Capable of learning various computer applications and systems related to the documentation materials. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.