• Lead consultative discovery sessions to advise enterprise customers on infrastructure modernization, cloud transformation, and operational automation — aligning DDI architectures across hybrid, multi-cloud, and distributed environments to real business outcomes • Guide customers in evolving legacy network services into API-driven, automated platforms, delivering practical recommendations on DNS, DHCP, IPAM, security integrations, and orchestration best practices • Own proof-of-value engagements end-to-end, designing integrated solutions that demonstrate automation outcomes, operational efficiency, risk reduction, and infrastructure resiliency using BlueCat and complementary technologies • Support customers with Infrastructure-as-Code strategies, automation frameworks, and API-driven integrations — and deliver technical workshops, architecture reviews, and executive presentations to both technical and business audiences • Partner with Customer Success and Professional Services to ensure seamless transitions from evaluation through deployment, adoption, and expansion • Collaborate cross-functionally with Product, Engineering, Marketing, and GTM teams to shape product direction, contribute to technical enablement content, and represent the field voice in strategic decisions • Manage engagement activity in Salesforce, operate effectively in a remote-first model, travel for strategic customer engagements when needed, and continuously deepen expertise in automation, AI-assisted operations, and modern enterprise architecture

• Manage assigned T2 Major Accounts to foster ongoing business relationships and support revenue growth. • Proactively identify and cultivate new opportunities within assigned accounts, expanding market reach and driving incremental revenue. • Establish long-term trusted relationships with key stakeholders, including technical staff and senior management. • Architect and deliver network and cloud solution designs leveraging a broad portfolio of technologies, using a consultative approach to align solutions with client business requirements and desired outcomes. • Lead the design and implementation of advanced solutions for customer engagement, network analytics, and operational automation, including AI-driven initiatives where applicable. • Integrate cloud SaaS offerings with customer BSS/OSS environments, ensuring seamless automation and operational efficiency. • Assist customers in configuration and testing of hardware and software platforms in lab, field trials, and production networks, guiding on technical best practices. • Deliver technical presentations and demonstrations to client technical staff and senior management, including C-level executives. • Support the preparation and response process for RFIs and RFPs. • Collaborate with cross-functional teams on continuous product, education, training, testing, and demonstration enhancements. • Partner closely with Sales to deliver technical sales-oriented presentations and support strategic account planning. • Contribute to the development and refinement of solution playbooks, interop guides, and best practices for T2 Major Accounts.

• Achieve mastery of all Dedrone technology • Use exceptional written and oral communication skills to lead business and technical presentations effectively • Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders • Set and manage expectations with customers and team members • Provide 1st-level technical support throughout the pre-sales cycle for opportunities • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances • Develop relationships with key partners for growth within their customer base • Provide professional responses to customer RFPs / RFIs • Effectively position the technology against competitive offerings • Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc. • Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation • Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services • Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams • Develop Statements of Work (SOW) for Professional Services necessary for binding quote • Perform other duties and projects as assigned

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityAs a Sales Engineer on the Superhuman Education team, you will be a key partner to Account Executives working with higher education institutions—helping colleges, universities, and K-12 organizations understand how Superhuman can support student success, faculty productivity, and institutional writing standards. You’ll play a central role in building a successful and scalable sales motion in the education market, from first demo to signed deal and expansion. In this role, you will: - Support Account Executives in identifying prospects' needs and aligning Superhuman’s solutions to the strategic goals of higher education and K-12 institutions - Prepare and deliver tailored demos for Higher Education audiences—showcasing Superhuman’s writing assistance, tone detection, and AI capabilities in academic and administrative contexts - Run successful POCs (proofs of concept) that build customer confidence and accelerate deal close - Interface with security and IT stakeholders to articulate Superhuman’s security posture and navigate technical reviews - Explain integration capabilities—including APIs, MCPs, and agentic AI workflows—to technical buyers and decision-makers - Complete RFPs and respond to technical questionnaires for competitive opportunities - Collaborate with peers to continuously improve SE processes, demo assets, and POC frameworks - Contribute to team knowledge through documentation, mentorship, and cross-functional enablement within the Higher Education segment Qualifications - Has 3+ years of experience in a Sales Engineer, Solutions Engineer, or technical pre-sales role in a SaaS environment - Has previous experience selling into higher education institutions (colleges, universities, or K-12) - Has familiarity with agentic AI concepts, MCP (Model Context Protocol), or API-based integrations—able to speak credibly about modern AI architectures with technical buyers - Is passionate about working with prospects and customers to find solutions and close deals - Works effectively with Security and IT stakeholders to meet technical requirements and build client confidence - Applies an understanding of SaaS business models to identify and shape solutions; uses data to tell a compelling value story - Communicates effectively across technical and executive audiences - Is willing to travel occasionally to visit prospective clients and attend industry events (~25% travel) - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and BenefitsSuperhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time - Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) - Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected “On-Target Earnings” (OTE) for this role are outlined by compensation zone and may be modified in the future. The commission portion for this role will be 30% of the On-Target Earnings (OTE). For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).