Role Description We are looking for a Senior Customer Success Manager to join for a 12 month Maternity Cover contract. - Lead and develop a small Customer Success & Support team through regular 1:1s, performance reviews and ongoing coaching to drive a high-performing, collaborative culture. - Manage a portfolio of approximately 30 Enterprise and Mid-Market accounts with a combined book of business value of circa £1.5m, focused on retention, growth and long-term client success. - Own client performance reporting and optimisation strategies, proactively monitoring delivery, identifying opportunities for improvement and ensuring campaigns consistently achieve strong results. - Oversee end-to-end campaign management, including offer execution, advertising tracking, performance analysis and client reporting to maximise campaign effectiveness and ROI. - Build strong client relationships through regular MBRs/QBRs, in-person meetings and occasional travel, while partnering closely with Account Managers to deliver a seamless client experience. Qualifications - 5+ years’ experience in Customer Success, Account Management or Affiliate Marketing, with a proven track record of managing and growing Enterprise and Mid-Market client relationships. - Previous line management experience, with the ability to coach, develop and motivate high-performing Customer Success and Support team members. - Strong analytical and reporting skills, with experience delivering campaign performance reporting, client insights and optimisation recommendations. - Confident leading QBRs and MBRs, with excellent communication and presentation skills across in-person meetings, video calls and written communication. - Highly organised and adaptable, with strong time management skills and the ability to manage multiple priorities and deadlines in a fast-paced environment. Benefits - Competitive salary. - 30 days annual leave, plus bank holidays. - Accredited 'Great Place To Work’ company in three categories. - Commitment to personal development and career growth, coaching workshops and progression plans. - Remote-first working environment, with up to 180 days working from abroad (subject to approval). - Flexible working hours (start between 8-10am and finish between 4:30-6:30pm). - Focus on welfare, including a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more. - Access to incredible partnership discounts for the biggest brands in the world, including Google, Apple, GymShark, Domino's, Uber and more! - £200 work from home set up allowance to put towards your at-home working space.

Role Description AO Globe Life is expanding and seeking motivated professionals to join our fully remote team. This opportunity is ideal for recent graduates in business, marketing, communications, or individuals who thrive in people-focused roles and want to build a meaningful long-term career. We provide comprehensive training, pre-qualified client appointments, and a structured mentorship environment so you can focus on helping clients while developing professionally—all from anywhere in the United States. - Conduct scheduled virtual consultations with clients via Zoom to understand their needs - Guide individuals and families through personalized coverage options and assist with the enrollment process - Maintain accurate client records and deliver a professional, client-first experience - Participate in team training sessions and collaborate with mentors for ongoing development - Build long-term relationships with clients while developing your own career path Qualifications - Strong communication and interpersonal skills - Organized, self-motivated, and comfortable working independently in a remote environment - Confident using Zoom and other virtual communication tools - Passion for helping others and contributing to meaningful work - Customer service or consultative experience is helpful but not required - Authorized to work in the United States - Reliable internet connection and a Windows-based laptop or PC with a webcam Benefits - 100% remote position – work from anywhere in the United States - Weekly commission-based earnings - Vested renewal structure for long-term income potential - Equity opportunity for qualifying team members plus monthly and quarterly bonuses - Full training and licensing support - Clear career advancement pathways and leadership development - Supportive, mission-driven team culture Company Description For more than 70 years, AO Globe Life has served union members, credit union members, and veterans across the United States, helping families access supplemental coverage that supports their financial security. Today, the organization continues to grow by empowering professionals with remote flexibility, strong mentorship, and the opportunity to build meaningful careers rooted in service and integrity. If you’re ready to start a career that combines purpose, flexibility, and long-term growth, we encourage you to apply today.

• Drive adoption, value realization, renewal, and expansion within a defined portfolio of customers. • Act as the primary post‑sales relationship owner, orchestrating the right resources across Support, Product, Services, and Sales. • Own customer health, retention, and risk management for your portfolio, in partnership with Sales and Renewals. • Build, maintain, and execute customer success plans for priority accounts, with clear business outcomes, milestones, and owners. • Proactively identify renewal and churn risk, create save plans, and track mitigation activities. • Surface and qualify expansion opportunities (cross‑sell, up‑sell, use‑case expansion) and collaborate with Sales/Account Management to progress them. • Translate customer objectives into measurable outcomes and ensure progress is tracked and communicated. • Regularly review usage data, health scores, and telemetry to spot gaps, drive adoption plays, and prevent value erosion. • Build and maintain strong, trust‑based relationships with day‑to‑day contacts, project owners, and business sponsors. • Capture and share customer feedback, ensuring issues are followed through to resolution and learnings are socialized internally. • Identify and develop customer advocates for references, testimonials, case studies, and events. • Keep customer records accurate and up‑to‑date in CS tools and CRM (health scores, notes, success plans, risks, and actions). • Use standardized playbooks and processes for adoption, development, and renewal preparation. • Contribute to continuous improvement of CS processes, templates, and best practices.

Role Description The Director, Client Success, is responsible for managing and growing client relationships through hands-on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities - Client Relationship/Management: 25% - Collaboration with other EC functions: 25% - Client Business Reviews and Meetings: 25% - Introducing and selling new solutions to existing clients, including having a target sales quota: 25% - Participate in entirety of Client Lifecycle: Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities. - Oversee Client Success activities for designated clients. - Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely. - Act as an “ambassador” for a fast-paced, detail-oriented supportive team. - Manage KPI metrics including customer surveys, scoring, and client retention goals. - Review, understand, and track assigned client’s performance goals and meet regularly with assigned clients. - Generate EnableComp’s monthly and quarterly reporting packages and deliver them to assigned clients timely. - Collaborate with internal teams to develop and implement client-specific strategies and action plans. - Work closely with IT and Product Support teams on file corrections, updates, and automation. - Schedule and attend regular meetings or conference calls with assigned clients. - Develop agendas and other presentation materials, create meeting summaries, and generate meeting deliverables. - Assist Implementation with the roll-out of any process update/rollout initiatives. - Manage and control client obligations, maintaining a high level of customer satisfaction. - Participate in internal client account review meetings (sales forecast, at risk, etc.). - Use independent judgment and discretion as it relates to responsibilities. - Other duties as required. Qualifications - Bachelor’s Degree in Business, Sales/Marketing, or other related field of study. - 7-10 years demonstrated experience in account management in the healthcare technology industry. - Equivalent combination of education and experience will be considered. - Experience with claims billing and IT/EDI systems preferred. - Experience with CRM software (e.g., Salesforce.com). - Strong computer proficiency and understanding of basic office applications, including MS Office (Word, Excel, and Outlook). Requirements - Effective polished professional presentation skills for developing/communicating analytics, results, and ROI to all stakeholders. - Strong passion for serving the needs and expectations of the client. - Self-starter able to work independently as well as partner and collaborate with internal departments and leaders. - Excellent written and oral communication skills. - Demonstrated experience managing stressful situations effectively. - Consultative relationship style both internally and externally; team player with a positive attitude. - Strong analysis and problem-solving skills. - Able to manage conflicting priorities while being adaptable and flexible. - Up to 30% travel required. Benefits - Equal Opportunity Employer M/F/D/V. - Commitment to creating and maintaining a workforce environment free from discrimination or harassment. - Focus on professional growth and development of employees. - Investment in employees as key to success.