Role Description The Customer Success Systems Intern will support the Customer Success organization in delivering structured, compliant, and high-quality Tier 1 training assistance and product troubleshooting for the SkinPen Precision Elite device. This role focuses on enabling a multichannel support model by helping develop standardized troubleshooting workflows, governance compliant scripts, and customer facing support content. The intern will work within clearly defined governance, escalation, and compliance rules to ensure all troubleshooting guidance is accurate, safe, customer friendly, and aligned with approved Product, Quality, and Clinical documentation. This position provides hands-on experience supporting customer operations in a regulated environment while contributing to improved resolution accuracy, reduced escalations, and consistent customer experiences. Responsibilities/Essential Duties - Assist in the development and validation of Tier 1 product troubleshooting workflows, decision trees, and diagnostic scripts - Support creation and updating of knowledge base articles, troubleshooting flowcharts, job aids, and standardized call/chat scripts - Help implement structured troubleshooting sequences (symptom confirmation, root cause narrowing, guided resolution, verification) - Support chatbot and assisted chat content by validating logic paths, escalation rules, and resolution criteria - Ensure all customer-facing guidance follows governance requirements, safety boundaries, and approved documentation - Assist with documentation review, version control, and updates tied to product changes or recurring customer issues - Participate in quality assurance activities, including review of troubleshooting accuracy, tone, and compliance - Support cross-functional collaboration with Commercial IT - Help track and analyze support performance trends to identify opportunities for workflow improvement or content optimization Qualifications - Foundational computer science knowledge - Strong attention to detail and ability to follow structured processes and governance guidelines - Strong communication skills - Basic analytical and problem-solving skills, with interest in workflow design or systems logic - Ability to work independently while collaborating with cross functional teams - Comfort working with knowledge management tools, process documentation, or scripted workflows - Willingness to learn and operate within regulated, compliance-driven environment Company Description Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com .

Role Description Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut. Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben. - Betreuung eines festen Kundenportfolios (B2C) - Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) - Identifikation und Lösung von Problemen - Proaktive Begleitung und Unterstützung unserer Kunden - Beratung zu passenden Lösungen und Services - Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team Qualifications - Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert) - Eigenverantwortung und unternehmerisches Denken - Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success) - Fähigkeit, auch in schwierigen Situationen souverän zu bleiben - Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen Benefits - Fixgehalt: 3.200 € – 3.800 € brutto / Monat - 100% Remote - Zusätzlich attraktives leistungsbasiertes Bonusmodell - Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung) - Klare Entwicklungsmöglichkeiten (Senior / Team Lead) - Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI

• Drive product adoption across our customers ensuring users are actively engaged and extracting value from our products. • Monitor usage metrics and engagement data to identify adoption gaps and expansion opportunities. • Guide customers through product capabilities, best practices, and use cases relevant to their business needs. • Conduct training sessions and enablement activities to improve user proficiency and confidence. • Develop comprehensive success plans for each account including customer objectives, success criteria, milestones, adoption roadmap, and mutual action plans. • Conduct regular business reviews (monthly/quarterly) presenting usage insights, value delivered and recommendations. • Align product capabilities with customer's evolving business needs and strategic initiatives. • Identify customer pain points and collaborate with internal teams to address them proactively. • Anticipate customer needs based on industry changes, pain points and growth plans. • Cultivate customer champions and advocates willing to serve as references, participate in case studies, or speak at events. • Identify satisfied customers with compelling success stories and coordinate with marketing on case study development. • Facilitate reference calls for sales prospects, coordinate customer participation in webinars and events. • Collect customer testimonials, reviews, and success stories for marketing and sales enablement. • Collect, synthesize, and advocate for customer feedback including feature requests, product gaps, and improvement suggestions. • Document customer needs and communicate to product management with context on business impact and urgency. • Participate in product roadmap discussions representing the customer perspective. • Share customer insights across organization to inform strategy, product development, and go-to-market decisions. • Manage customer expectations regarding product roadmap and feature delivery timelines. • Communicate product updates, new features, and releases to customers with context on relevance and value. • Partner with Sales on smooth handoffs for new customers, expansion opportunities, and account strategies. • Collaborate with Professional Services/Implementation on customer deployments, transformation and complex projects. • Work with Support to prioritize and resolve customer technical issues, coordinate on escalations. • Engage with Product team providing customer feedback, validating features, and facilitating customer participation in betas. • Coordinate with Marketing on customer advocacy activities, content creation, and events.

Role Description Onebeat is looking for a hands-on Customer Success Team Leader to lead our LATAM CS team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region. This is not a pure management role. We are looking for someone who still loves working directly with customers — someone who leads by example, runs their own projects, and brings both strategic thinking and operational depth. If you've moved fully into people management and stepped away from customer-facing work, this is probably not the right fit. You will lead the LATAM CS team while personally owning strategic accounts and complex delivery projects. You'll report to senior leadership and play a key role in building scalable processes across the region. What You Will Do - Team Leadership - Lead, mentor, and develop the LATAM Customer Success team - Set team KPIs and ensure continuous improvement in customer outcomes - Foster a collaborative, customer-centric, and results-oriented team culture - Recruit and onboard new team members as the team scales - Hands-On Customer Work - Personally own and manage a portfolio of strategic accounts - Lead complex onboarding and implementation projects end-to-end - Run QBRs, executive business reviews, and strategic sessions with key stakeholders - Drive change management processes and demonstrate clear ROI to customers - Cross-Functional Collaboration - Partner with Product, Sales, Support, and Engineering to deliver seamless customer experiences - Surface customer feedback to influence product roadmap and business strategy - Collaborate with Sales to identify upsell and expansion opportunities - Reporting & Visibility - Monitor team performance and customer health, providing regular reports to leadership - Use data insights to identify trends and improve CS initiatives across the region Qualifications - 5+ years in Customer Success or Project Management in a SaaS environment, with at least 2 years in a team lead or senior individual contributor role - Proven ability to manage complex, multi-stakeholder implementation projects — not just account management - Deep understanding of the retail world: inventory management, supply chain, demand forecasting, or merchandising planning - Background in consulting or prior experience as an ERP/software implementer strongly preferred - Industrial Engineering degree or equivalent — comfort with data, processes, and systems - Spanish — native or mother-tongue level - English — fluent (written and spoken) - Strong analytical skills; Excel proficiency required - Excellent communication, leadership, and stakeholder management skills Requirements - Experience in Retail Fashion or Inventory Management platforms (nice to have) - Background in Fintech or SaaS (relevant if retail experience is limited) - Demonstrated ability to build and scale CS processes from the ground up (nice to have) Engagement Terms - Contract type: Independent contractor (freelance / invoicing basis) - No employer-employee relationship — contractor is responsible for own taxes and filings - Location: Remote, based in Colombia or Mexico (other LATAM countries considered) - Travel: Occasional travel to customer sites required