• Drive adoption, value realization, renewal, and expansion within a defined portfolio of customers. • Act as the primary post‑sales relationship owner, orchestrating the right resources across Support, Product, Services, and Sales. • Own customer health, retention, and risk management for your portfolio, in partnership with Sales and Renewals. • Build, maintain, and execute customer success plans for priority accounts, with clear business outcomes, milestones, and owners. • Proactively identify renewal and churn risk, create save plans, and track mitigation activities. • Surface and qualify expansion opportunities (cross‑sell, up‑sell, use‑case expansion) and collaborate with Sales/Account Management to progress them. • Translate customer objectives into measurable outcomes and ensure progress is tracked and communicated. • Regularly review usage data, health scores, and telemetry to spot gaps, drive adoption plays, and prevent value erosion. • Build and maintain strong, trust‑based relationships with day‑to‑day contacts, project owners, and business sponsors. • Capture and share customer feedback, ensuring issues are followed through to resolution and learnings are socialized internally. • Identify and develop customer advocates for references, testimonials, case studies, and events. • Keep customer records accurate and up‑to‑date in CS tools and CRM (health scores, notes, success plans, risks, and actions). • Use standardized playbooks and processes for adoption, development, and renewal preparation. • Contribute to continuous improvement of CS processes, templates, and best practices.

Role Description The Director, Client Success, is responsible for managing and growing client relationships through hands-on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities - Client Relationship/Management: 25% - Collaboration with other EC functions: 25% - Client Business Reviews and Meetings: 25% - Introducing and selling new solutions to existing clients, including having a target sales quota: 25% - Participate in entirety of Client Lifecycle: Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities. - Oversee Client Success activities for designated clients. - Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely. - Act as an “ambassador” for a fast-paced, detail-oriented supportive team. - Manage KPI metrics including customer surveys, scoring, and client retention goals. - Review, understand, and track assigned client’s performance goals and meet regularly with assigned clients. - Generate EnableComp’s monthly and quarterly reporting packages and deliver them to assigned clients timely. - Collaborate with internal teams to develop and implement client-specific strategies and action plans. - Work closely with IT and Product Support teams on file corrections, updates, and automation. - Schedule and attend regular meetings or conference calls with assigned clients. - Develop agendas and other presentation materials, create meeting summaries, and generate meeting deliverables. - Assist Implementation with the roll-out of any process update/rollout initiatives. - Manage and control client obligations, maintaining a high level of customer satisfaction. - Participate in internal client account review meetings (sales forecast, at risk, etc.). - Use independent judgment and discretion as it relates to responsibilities. - Other duties as required. Qualifications - Bachelor’s Degree in Business, Sales/Marketing, or other related field of study. - 7-10 years demonstrated experience in account management in the healthcare technology industry. - Equivalent combination of education and experience will be considered. - Experience with claims billing and IT/EDI systems preferred. - Experience with CRM software (e.g., Salesforce.com). - Strong computer proficiency and understanding of basic office applications, including MS Office (Word, Excel, and Outlook). Requirements - Effective polished professional presentation skills for developing/communicating analytics, results, and ROI to all stakeholders. - Strong passion for serving the needs and expectations of the client. - Self-starter able to work independently as well as partner and collaborate with internal departments and leaders. - Excellent written and oral communication skills. - Demonstrated experience managing stressful situations effectively. - Consultative relationship style both internally and externally; team player with a positive attitude. - Strong analysis and problem-solving skills. - Able to manage conflicting priorities while being adaptable and flexible. - Up to 30% travel required. Benefits - Equal Opportunity Employer M/F/D/V. - Commitment to creating and maintaining a workforce environment free from discrimination or harassment. - Focus on professional growth and development of employees. - Investment in employees as key to success.

Role Description The Customer Success Systems Intern will support the Customer Success organization in delivering structured, compliant, and high-quality Tier 1 training assistance and product troubleshooting for the SkinPen Precision Elite device. This role focuses on enabling a multichannel support model by helping develop standardized troubleshooting workflows, governance compliant scripts, and customer facing support content. The intern will work within clearly defined governance, escalation, and compliance rules to ensure all troubleshooting guidance is accurate, safe, customer friendly, and aligned with approved Product, Quality, and Clinical documentation. This position provides hands-on experience supporting customer operations in a regulated environment while contributing to improved resolution accuracy, reduced escalations, and consistent customer experiences. Responsibilities/Essential Duties - Assist in the development and validation of Tier 1 product troubleshooting workflows, decision trees, and diagnostic scripts - Support creation and updating of knowledge base articles, troubleshooting flowcharts, job aids, and standardized call/chat scripts - Help implement structured troubleshooting sequences (symptom confirmation, root cause narrowing, guided resolution, verification) - Support chatbot and assisted chat content by validating logic paths, escalation rules, and resolution criteria - Ensure all customer-facing guidance follows governance requirements, safety boundaries, and approved documentation - Assist with documentation review, version control, and updates tied to product changes or recurring customer issues - Participate in quality assurance activities, including review of troubleshooting accuracy, tone, and compliance - Support cross-functional collaboration with Commercial IT - Help track and analyze support performance trends to identify opportunities for workflow improvement or content optimization Qualifications - Foundational computer science knowledge - Strong attention to detail and ability to follow structured processes and governance guidelines - Strong communication skills - Basic analytical and problem-solving skills, with interest in workflow design or systems logic - Ability to work independently while collaborating with cross functional teams - Comfort working with knowledge management tools, process documentation, or scripted workflows - Willingness to learn and operate within regulated, compliance-driven environment Company Description Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com .

Role Description Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut. Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben. - Betreuung eines festen Kundenportfolios (B2C) - Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) - Identifikation und Lösung von Problemen - Proaktive Begleitung und Unterstützung unserer Kunden - Beratung zu passenden Lösungen und Services - Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team Qualifications - Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert) - Eigenverantwortung und unternehmerisches Denken - Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success) - Fähigkeit, auch in schwierigen Situationen souverän zu bleiben - Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen Benefits - Fixgehalt: 3.200 € – 3.800 € brutto / Monat - 100% Remote - Zusätzlich attraktives leistungsbasiertes Bonusmodell - Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung) - Klare Entwicklungsmöglichkeiten (Senior / Team Lead) - Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI