• Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops • Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX voice in tool evaluation and enhancement discussions. • Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations, Finance, and Sales to operationalize go-to-market initiatives, translate CX requirements into data and process solutions, and drive resolution of escalated operational issues. • Establish and maintain operational cadences including forecast reviews, renewal health reporting, and pipeline hygiene that support CX leadership’s ability to manage risk and act on customer data. • Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including renewal rates, churn and contraction, and PS utilization. • Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures • Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making. • Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs.

• Manage the flow of all pallets into and out of the network, including budget management and process optimization • Develop process and governance for cart tracking and management • Develop productivity systems to monitor the effectiveness of projects, measuring current productivity and efficiency • Analyze current methods and procedures, recommending and leading implementation of improved operating procedures • Lead, communicate, train, and hold accountable internal customers, external customers, and vendors to support the highest customer service while maintaining sound business practices and cost management • Review and recommend equipment provisions, preparing cost justifications as required • Standardize operation SOPs, workflows, and productivity across multiple projects, creating scorecards, SOPs, and centralized documentation storage to enable easy access and future capability development; update documents as new methods are discovered • Lead change management when implementing new concepts to internal operations, 3PL, or plant partners

Role Description We are looking for a highly driven and well-connected Fundraising Specialist/Fundraising Lead to help attract investment for an early-stage AI-powered B2B platform. This is not a traditional sales role. The main goal is to: - Position the project effectively for investors - Build a relevant investor pipeline - Communicate the product vision and business opportunity - Support the fundraising process from first contact to successful investment outcomes Key Responsibilities - Identify and research potential investors, including angel investors, private investors, funds, and business contacts - Build and manage a high-quality investor pipeline - Approach and engage relevant investors through warm introductions, direct outreach, networking, and other channels - Present and pitch the project in a clear, compelling, and credible way - Translate the product vision, market opportunity, and business potential into a strong investor narrative - Manage communication and follow-ups with potential investors throughout the fundraising process - Support investor conversations, negotiations, and deal structuring together with the project stakeholders - Help refine fundraising materials, messaging, and positioning based on investor feedback - Drive the fundraising process from initial contact to closing Qualifications - Proven experience in fundraising, investment attraction, investor relations, startup fundraising, or working directly with investors - Strong understanding of how to present and position early-stage projects to investors - Ability to communicate business value clearly at an executive/investor level - Strong persuasion, negotiation, and relationship-building skills - Ability to work independently and take ownership of the fundraising process - Entrepreneurial mindset and result-oriented approach - Excellent English communication skills - Existing network of investors, entrepreneurs, business angels, funds, or business leaders Nice to Have - Experience fundraising for SaaS, AI, marketplace, B2B, procurement, or technology products - Experience working with early-stage startups - Existing access to investors interested in AI, B2B SaaS, marketplaces, or procurement-related solutions - Background as an entrepreneur, business consultant, investment advisor, or startup operator - Experience preparing or improving pitch materials, investor messaging, or fundraising strategy

• Coordinating commercial workflows, maintaining operational documentation, supporting communications and training logistics, and assisting with financial tracking activities • Supporting the day-to-day execution of commercial initiatives, operational projects, and cross-functional activities to ensure efficient business operations • Coordinating meetings, launch activities, workflows, timelines, and deliverables while providing administrative and operational support to the commercial team • Schedule, coordinate and support execution of commercial initiatives, meetings, launch activities, and ongoing operational projects • Assist with management of commercial workflows, calendars, timelines, and cross-functional deliverables • Support training logistics, distribution lists, and commercial communications • Maintain commercial documentation including contracts, vendor records, pricing files, presentations, and SOPs • Draft, format, maintain, and update commercial SOPs, work instructions, templates, and operational documentation to support scalable business processes • Ensure consistency, accuracy, and professional formatting across commercial presentations, reports, policies, and internal/external documents • Track purchase orders, invoices, expense reports, and budget-related activities in partnership with Finance • Strong technical writing and document formatting capabilities with attention to detail and consistency • Ability to create clear, professional, and compliant operational documentation • Develop and edit PowerPoint presentations for internal and external use