Hrmony

• Du kümmerst dich um die Bearbeitung und Erfassung von digital eingehenden Dokumenten • Dabei bist du für die Sicherstellung eines reibungslosen Ablaufs verantwortlich • Dazu gehört die Prüfung der Vollständigkeit sowie die Pflege, Katalogisierung und Aktualisierung von Daten • Zusätzlich unterstützt du den Bereich Operations bei administrativen Aufgaben

• You develop and own the end-to-end marketing strategy for Hrmony and derive clear OKRs and actions from it • You define our Ideal Customer Profiles (ICPs), develop the channel strategy, and position Hrmony as a strong player in the HR-tech and employee benefits market • You are responsible for building a scalable pipeline engine and ensuring marketing contributes measurably to pipeline, conversions, and growth • You analyze performance across the entire funnel, continuously test new go-to-market approaches—from classic funnels to product-led—and turn successful experiments into scalable playbooks • You tightly align marketing with Sales and Product to create a coherent customer journey • You actively drive the integration of AI agents and automated workflows into all marketing areas • You enable your team to use AI not as a single tool but as an integrated way of working • You rethink marketing processes from the ground up and use AI not just for efficiency gains • You establish a modern, data-driven GTM analysis framework • You lead the marketing team, support its development, and expand it with the right skills and roles when needed • You own the marketing budget and ensure efficient use of resources • You work closely with the founding team (CEO, CPTO, CSO, and COO), act as the marketing voice at leadership level, and ensure interdisciplinary collaboration between Marketing, Product, and Sales

• In this position you will support the Customer Success team in guiding our B2B customers across the entire customer lifecycle — from structured onboarding through ongoing support to preparation for renewals and upsells. • You will primarily take on operational, administrative and preparatory tasks and will therefore make a significant contribution to high customer satisfaction and efficient internal processes. • You will assist with onboarding new customers (e.g. preparing test accounts, supporting special cases). • You will perform administrative tasks (e.g. CRM maintenance, process documentation, sending invoices). • You will respond to written inquiries from our B2B customers. • You will help update presentations and other customer-facing materials. • You will support the preparation of renewals, upselling and cross-selling activities. • You will work closely with our Customer Success team and, in part, with the Sales team and perform additional preparatory work.

• Together with the Customer Operations team, you manage our central inbox and handle inquiries from our B2B customers • You answer follow-up questions about our products, how they work, and payroll data • You support our enterprise customers with operational matters such as onboarding and offboarding employees • You maintain and update data in the CRM and backend so colleagues and customers can always access accurate and complete information • You regularly coordinate with User Support, Customer Success, and Development teams to ensure smooth day-to-day operations • You assist the Operations team with other administrative tasks