Role Description We're excited to announce an opportunity for the position of Vice President, IT Operations & Architecture ! This position supervises the daily operations of the Bank's Information Technology functions, including: - Service Desk and user support functions - Network support - Telecommunications support - Project management - Security and other critical IT activities The hiring range for this position is $130,000 to $170,000 . Starting pay determined based on candidate’s qualifications and experience. This position is Full Time, 40 hours weekly . Essential Duties and Responsibilities (Other Duties May be Assigned): - Coordinates and supervises all operational activities of the IT Department, including all activity related to network and telecommunications operations. - Responsible for ensuring continuous and timely access to all Production Systems, including all network hardware and operating systems, and application software installed in all Bank locations. - Oversees design and architecture of IT Networking and Infrastructure and coordinates changes in a manner that ensures their safe and efficient operation. - Supports the First Vice President of Information Security in developing and maintaining the highest security standards available for the Bank. - Coordinates the installation of new computer hardware and/or software when necessary and works closely with other IT support staff to resolve problems involving both network and application software problems. - Develops, monitors and maintains schedules for all IT projects. Assists with the annual IT project and corporate strategic plans. - Oversees the IT Service Desk, which provides IT support for end-user problems, including IT infrastructure issues, IT application support and other end-user issues. - Assesses and makes recommendations for the improvement of network infrastructure and other IT-related functions. - Participates in the selection, design, installation and implementation of new network and telecommunications equipment. Also participates in the selection of application software to be purchased or leased. - Oversees the installation and implementation of new application software or updates to existing application software. Designs, recommends, plans and implements network upgrades and enhancements. - Assists with the development, maintenance and testing of a comprehensive disaster recovery plan for all IT and Telecom systems. - Liaison between IT and technology vendors and related projects and performance. - Assists with all Bank IT audits by collecting auditable evidence and/or executing recommend remediation. Participates in the review of the Bank’s Information Security Program. Suggests recommended changes/updates. - Serves as back-up to the Senior Vice President, Chief Technology Officer in their absence. - May require after-hours involvement to maintain Production Systems and related ancillary applications. - Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity. - Other job duties, as assigned. Qualifications - Ability to work independently, interpreting ideas and facts. - Strong customer service skills. - Strong written communication skills and the ability to make effective presentations in a group setting. - Exceptional verbal and numerical aptitudes. - Process and metrics-oriented to measure progress in managing the environment. - Strong supervisory skills and the ability to resolve problems involving all facets of the Bank’s technology environment. - Ability to work well with people at all levels of the organization. - Intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint, Word, and Access. - Ability to evaluate, implement, and support new technology products. - Strong knowledge of IT best practices. - Advanced understanding of PC’s networks and communications, especially in relation to Windows OS and 20XX server exchange, active directory, virtual infrastructures, SAN technologies and MS Office products, Cloud Solutions, CyberSecurity, as well as client server, browser-based and thick client applications. Requirements - A Bachelor’s degree, or equivalent experience in Information Technology or related field is required. - A Master’s degree and relevant network and industry certifications are preferred. - Five to eight years of related information technology work experience is required, with at least three years of maintaining a management or supervisory role. - Experience providing network and end user support in a highly-regulated, complex, multi-vendor and multi-location IT environment is required. - Previous Financial Services industry experience preferred. Working Conditions/Physical Requirements - This position is in an office environment, generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. - Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. - Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and the handling and lifting of computer supplies. - This position may require some travel between offices. Benefits - Medical, dental and vision insurance. - A 401(k) Plan with a generous employer contribution plus match. - Income protection benefits. - Educational assistance and tuition reimbursement benefits. - Remote work and flexible scheduling options. - Generous total paid time off, and more! Company Description Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing IT team!

• Maintain ownership of a limited portfolio of complex conferences to stay connected to execution and evolving client needs. • Oversee all aspects of conference delivery including logistics, timelines, budgets, vendor coordination, and onsite operations. • Serve as the team's senior escalation point for conference-related challenges and client needs. • Lead the development, implementation, and ongoing refinement of training programs for the Conference Management unit. • Oversee onboarding and continuous development of staff to ensure consistent skill progression across the unit. • Conduct performance management responsibilities including goal setting, performance evaluations, and development planning. • Ensure team members adhere to company policies, operational standards, and communication expectations. • Conduct final reviews of key deliverables including RFPs, contracts, budgets, and publications. • Identify inefficiencies and implement scalable process improvements across the unit. • Establish and reinforce best practices across all conference management activities. • Communicate updates related to training, systems, and process changes across the unit.

Role Description Hand & Stone Massage and Facial Spas is seeking a full-time Program Enrollment & Operations Specialist to support our independently owned and operated franchise spas with recommended recruiting programs and recruiting strategy. This is not a traditional recruitment role, as our franchised spas manage their individual recruiting and hiring processes. You will use your recruiting knowledge to meet with identified spas to recommend and enroll them in the recommended program for their spa, then run the day-to-day management of these programs. - Schedule: - ~40% spa enrollment/consultations (virtual meetings with identified spas to review needs, metrics, and recommended programs) - ~30% program operations (job posting, editing/optimization, troubleshooting, ongoing spa support) - ~30% managing and scaling our vendor partnerships (Indeed, Career Plug, Paradox) What You’ll Do: - Meet with identified spas to assess hiring needs, recommend and scale in-flight recruiting initiatives, and enroll them in the appropriate recommended program through a consultative process. - Manage enrolled spas day to day: set expectations, answer questions, and drive adoption and ongoing participation. - Post and maintain jobs; edit postings to improve performance while keeping content on-brand and compliant. - Monitor results, pull performance reporting weekly to share with participating spas, conduct market research, spot trends, and recommend optimizations. - Coordinate job board/vendor support; troubleshoot issues and escalate as needed. - Own program administration: invoicing/billing, reconciliation, and maintaining accurate trackers and reports. Qualifications - 3+ years in a customer-facing role such as sales, account management, customer success, or program operations (multi-location/franchise experience a plus). - Curious and adaptive: you research the market and hiring trends, test improvements, and adjust recommendations based on what you learn. - Comfortable leading consultative conversations with business owners; able to influence decisions and drive next steps to enrollment. - Hands-on experience with job posting platforms and/or job boards (especially Indeed) and using data to improve posting performance. - Operationally strong: you can manage recurring workflows, maintain trackers, coordinate vendors, and handle invoicing/billing details. - Plus: experience using operational/program metrics (adoption/enrollment, spend/budget pacing, performance trends, SLA/cycle times, invoicing accuracy) vs. only traditional recruiting metrics. - Preferred: franchise-facing experience in wellness, beauty, fitness, or hospitality. - Clear communicator; highly organized and able to manage volume across many locations in a remote environment. Benefits - 401(k) - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Company Description This role is highly visible and impact-driven. You’ll help franchise spas adopt tools that improve hiring outcomes, use data to continuously refine what an excellent candidate experience looks like, and test new ideas that raise program performance across the network. This is a remote position.

Role Description As the Senior Director of Client Payroll Operations, you will be responsible for overseeing and managing all aspects of our global client payroll operations department. This role requires strategic leadership, strong operational expertise, and a deep understanding of payroll processes and systems. You will lead a team of payroll professionals to ensure the accurate and timely processing of payroll for our clients, while also driving continuous improvement initiatives to enhance efficiency, quality, and client satisfaction. What You Will Do - Lead and manage the client payroll operations department, overseeing all aspects of global payroll processing, including data entry, validation, calculation, and distribution. - Develop and implement strategic initiatives to optimize payroll processes, enhance operational efficiency, and improve service quality. - Ensure compliance with all applicable laws, regulations, and industry standards related to payroll processing and client service. - Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client needs and business objectives. - Serve as the primary point of contact for key clients, building and maintaining strong relationships and addressing any issues or concerns in a timely and effective manner. - Monitor key performance indicators (KPIs) and metrics related to payroll operations, tracking performance and identifying opportunities for improvement. - Provide leadership, guidance, and support to the payroll operations team, fostering a culture of accountability, collaboration, and continuous improvement. - Develop and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service. - Prepare and present regular reports and updates to senior management on payroll operations performance, issues, and opportunities. - Stay informed about industry trends and best practices in payroll processing, technology, and client service, leveraging knowledge to drive innovation and improvement. Qualifications - Bachelor's degree in Business Administration, Finance, Accounting, or a related field; Master's degree preferred. - 20+ years of experience in global payroll operations management (as a service), with a proven track record of successfully leading and managing payroll teams. - Strong understanding of payroll processes, systems, and regulations, with experience in both domestic and international payroll operations. - Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve goals and deliver results. - Strategic thinker with the ability to develop and implement initiatives to drive operational excellence and client satisfaction. - Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions. - Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, stakeholders, and team members at all levels. - Detail-oriented with a high level of accuracy and attention to detail in payroll processing and client service. - Ability to thrive in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple priorities effectively. - Certified Payroll Professional (CPP) designation is a plus. Requirements - Salary Range is between $170,000 - $200,000 based on experience, qualifications and location. Benefits - Competitive benefits package, including unlimited PTO, medical, dental, and vision coverage. - Retirement planning, as well as discounts and perks for tickets, travel, merchandise and more. - Encouragement to participate in giving back, with matching employee contributions to favorite charities and support for corporate volunteering hours.