Role Description This is a player-coach role within the Professional Services organization. You will lead and develop a team of Productivity Consultants – managing workload, capacity, escalations, and team performance – while personally delivering consulting services to a portfolio of Fourth customers across the US. Reporting to the VP, Professional Services (US), you will be the primary liaison between the Productivity Consulting team and internal stakeholders, including Sales, Pre-Sales, Project Management, and Customer Success. Primary Responsibilities - Team Leadership & People Management - Lead, manage, and develop a team of Productivity Consultants; manage workload allocation, capacity, and assignment of customer engagements. - Act as the first point of escalation for team challenges and complex or sensitive customer engagements. - Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual growth and development. - Identify training needs, facilitate knowledge sharing, and champion continuous improvement across the team and broader Professional Services function. - Coordinate across Project Management, Pre-Sales, Sales, and Customer Success to ensure seamless delivery and communication. - Monitor and report on team performance and customer satisfaction metrics to the VP, Professional Services (US). - Productivity Consulting Delivery - Deliver end-to-end productivity consulting engagements: site visits, data collection, analysis, solution readiness, and presentation of findings, including ROI, opportunities, and recommended next steps. - Drive successful implementation of Fourth’s Scheduling solutions through customer engagement, training, and aftercare, maximizing user adoption and return on investment. - Expand solution usage through regular customer reviews, aftercare projects, and tailored guidance on business rules and scheduling metrics. - Support pre-sales engagements, providing industry and solution expertise to drive commercial success and optimal deal size. - Collaborate with Project Management to maximize subscription and services revenue through successful implementations. Qualifications - A passion for people leadership and a genuine desire to manage, develop, and coach others; prior team lead or supervisory experience is an advantage. - Thorough knowledge of the hospitality industry and operational best practices; experience with scheduling or workforce management solutions is desirable. - Proven ability to consult with customers, identify inefficiencies, and deliver commercially sound solutions that maximize ROI. - Highly organized with the ability to manage competing priorities across personal delivery and team oversight simultaneously. - Elevated emotional intelligence; communicates credibly at all levels – with customers, team members, and senior stakeholders. - Strong analytical and problem-solving skills, with exceptional presentation and meeting facilitation ability. - Self-motivated, delivery-focused, and collaborative; thrives in a fast-paced, dynamic environment. - Fluency in written and spoken English; additional language skills are an advantage. Requirements - This role requires regular travel to customer locations across the US. - Flexibility in working hours to meet customer needs is essential. Benefits - 🏖 Unlimited PTO! - 🏥 Medical, Dental, Vision Insurance! - 🏦 401k Match! - 👥 Parental Leave - 💻 Laptop and equipment. - Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Role Description Reporting to the VPs of National PFS & Financial Clearance, the Director of Regional Revenue Cycle will be responsible for overseeing all financial clearance and billing activities for Confluent Health, the implementation of policies and procedures, management of front-end, and back-end billing operations, and supervision of the Financial Clearance and PFS Managers. This individual directs and oversees the overall procedures, objectives, and initiatives of the organization’s revenue cycle activities to optimize the patient financial interaction along the care continuum. They will lead initiatives that review, design, and implement processes surrounding: - Authorization - Insurance verification - Billing - Third party payer relationships - Collections - Other financial analyses This individual will track and monitor numerous metrics related to the revenue cycle including: - Record insurance verification rates - Billing turnaround times The Director will manage relations with payers and providers to generate high reimbursement rates and a low level of denials. The Regional Revenue Cycle Director creates functional strategies and specific objectives and develops budgets/policies/procedures to support the functional infrastructure of the Brands and Centralized Billing Offices. Qualifications - Bachelor's degree in healthcare administration, business administration, finance or related field - At least six (6) years of experience in the healthcare RCM industry with three (3) years in RCM Management - Thorough knowledge of patient financial services (PFS) processes and standards related to billing, collections, and cash posting - Thorough knowledge of front-end processes (authorization, registration, insurance verification), finance, and data processing - Extensive experience leading teams and managing people - Data analytics experience (e.g., Excel, etc.) - Advanced communication skills and extensive experience interacting with staff, management, and executive stakeholders - Knowledge of regulatory requirements related to patient accounting, including a solid understanding of Medicare, Medicaid and managed care processes - Ability to read, analyze and interpret financial reports, contracts, and other legal documents - Dedication to the development of others and willingness to coach and mentor people as necessary to promote their personal and professional growth Requirements - Work with senior management to maximize clinical income, maximize profitability and productivity, and ensure best practices while fully complying with all third party payer reimbursement requirements - Develop performance metrics by which effectiveness, efficiencies, responsiveness and productivity is measured - Ensure compliance with all applicable external regulations as well as departmental and institutional policies and procedures - Oversee revenue cycle department including staff, systems, compliance, revenue analysis and strategic planning - Oversee and support the daily operations of all FC & PFS functions, including authorization, insurance verification, billing, follow-up and collections, cash posting - Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters - Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks - Establish a regularly scheduled revenue cycle meeting to discuss strategies and ensure everyone is educated on the direction of the department - Optimize all revenue through front-end and billing and collection activities - Improve organization performance by identifying areas of improvement in the revenue cycle - Ensure all revenue cycle personnel are educated and involved in the performance of the organization - Create and implement strategies to maximize revenue across the organization - Analyze workflow and demand within the revenue cycle and set the organizational structure to meet this demand

Role Description We are looking for someone who would lead INFUSE’s technology function, scaling a high-performing engineering organization while delivering secure, AI-native products on a modern stack. - Own the technology strategy and execution roadmap across backend and frontend, ensuring delivery predictability, quality, and performance. - Lead and develop engineering leaders and teams (hiring, onboarding, goal setting, performance management, coaching, and career ladders). - Drive architecture and engineering standards for our stack: - Node.js (latest LTS), NestJS, pnpm, esbuild on the backend; - React, Vue 3, Vite, pnpm on the frontend (with strong typing practices and modern engineering standards). - Build an AI-native engineering culture: identify and deliver high-impact AI use cases, set patterns for safe AI adoption, and define developer workflows for rapid iteration with appropriate governance. - Own edge and security posture with Cloudflare (WAF, DDoS, CDN, access controls as applicable), and ensure resilience, observability, and incident readiness. - Raise security and compliance maturity: threat modeling, secure SDLC, dependency management, access control, secrets management, vulnerability remediation SLAs, and audit readiness. - Establish modern engineering operations: delivery metrics, technical debt management, CI/CD expectations, release management, and post-incident reviews. Qualifications - Proven experience in a senior technology leadership role (Director of Technology / Director of Engineering / VP Engineering / CTO), owning outcomes across multiple teams. - Distributed systems / event-driven architecture / Kafka / microservices + contract & version governance. - Strong hands-on background with modern backend development, including Node.js in production environments; NestJS experience strongly preferred. - Experience leading frontend engineering in a modern framework. - Solid understanding of modern build and tooling practices (e.g., pnpm, esbuild, Vite ecosystem), performance tuning, and developer experience. - Demonstrated ability to deliver AI-native products and/or platforms, including practical experience with LLM-enabled workflows and safe adoption patterns. - Working knowledge of Cloudflare services and edge/security concepts (WAF, CDN, DDoS protection, access controls) and ability to incorporate them into a secure architecture. - Strong security mindset and experience improving security maturity (secure SDLC, risk management, incident response, and stakeholder communication). - Excellent communication: ability to present clearly to executives, align cross-functional teams, and make pragmatic decisions under ambiguity. - Ability to work EST business hours and collaborate effectively with distributed teams. - Familiarity with Claude Code or comparable AI-assisted engineering workflows. Company Description INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

• Defining and executing the platform product strategy and modernization roadmap • Leading the evolution of core platform capabilities, shared services, APIs, and integration frameworks • Driving interoperability strategy to improve connectivity across providers, payers, partners, and healthcare technology ecosystems • Identifying market opportunities and unmet needs, then translating them into platform investments • Partnering closely with engineering and architecture leaders to ensure technical feasibility • Expanding the platform’s reach and value through reusable services and partner enablement • Owning platform-related go-to-market strategy in partnership with various stakeholders • Building business cases, prioritizing investments, and managing key aspects of portfolio performance and P&L • Monitoring product, customer, and operational metrics to drive continuous improvement • Collaborating across Product, Marketing, IT, Sales, Service, and executive leadership