• You will assume full disciplinary and functional responsibility for designing and advancing the global Quality Management System (QMS). • You will act as the central architect for a forward-looking, digital quality infrastructure, ensuring that all GxP processes (GMP, GVP, GCP) meet the highest regulatory requirements. • Strategic leadership: You will lead a global, cross-functional organization, oversee resource and budget planning, and serve as the single point of contact (SPOC) for escalations. • QMS design & governance: You will be responsible for the conception, implementation and continuous optimization of a process-oriented QMS across all GxP areas (e.g., deviation, CAPA, change control, management review). • Digital quality infrastructure: You will ensure a compliant, future-proof system architecture, select eQMS solutions and oversee the alignment of IT systems within the Science function. • Data Integrity & CSV: You will be accountable for data integrity governance and computerized system validation (CSV) in strict compliance with global regulations. • Stakeholder management: You will act as the primary interface with regulatory authorities, contract manufacturers (CMOs) and suppliers, and drive cross-functional collaboration across the company. • Capability building: You will ensure organizational capability by developing and implementing targeted training and qualification programs.

• As Director of Quality Assurance (m/f/d), you lead the global quality organization. • You define the product-centric quality strategy. • You ensure integration as well as product lifecycle management. • You act as a strategic driver for patient benefit and supply continuity. • You develop the global strategy for the established product portfolio and align it consistently with business objectives. • You monitor end-to-end quality performance and manage the integration of new products. • You ensure compliance with GMP/GDP guidelines and global regulatory requirements.

Role Description This is a player-coach role within the Professional Services organization. You will lead and develop a team of Productivity Consultants – managing workload, capacity, escalations, and team performance – while personally delivering consulting services to a portfolio of Fourth customers across the US. Reporting to the VP, Professional Services (US), you will be the primary liaison between the Productivity Consulting team and internal stakeholders, including Sales, Pre-Sales, Project Management, and Customer Success. Primary Responsibilities - Team Leadership & People Management - Lead, manage, and develop a team of Productivity Consultants; manage workload allocation, capacity, and assignment of customer engagements. - Act as the first point of escalation for team challenges and complex or sensitive customer engagements. - Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual growth and development. - Identify training needs, facilitate knowledge sharing, and champion continuous improvement across the team and broader Professional Services function. - Coordinate across Project Management, Pre-Sales, Sales, and Customer Success to ensure seamless delivery and communication. - Monitor and report on team performance and customer satisfaction metrics to the VP, Professional Services (US). - Productivity Consulting Delivery - Deliver end-to-end productivity consulting engagements: site visits, data collection, analysis, solution readiness, and presentation of findings, including ROI, opportunities, and recommended next steps. - Drive successful implementation of Fourth’s Scheduling solutions through customer engagement, training, and aftercare, maximizing user adoption and return on investment. - Expand solution usage through regular customer reviews, aftercare projects, and tailored guidance on business rules and scheduling metrics. - Support pre-sales engagements, providing industry and solution expertise to drive commercial success and optimal deal size. - Collaborate with Project Management to maximize subscription and services revenue through successful implementations. Qualifications - A passion for people leadership and a genuine desire to manage, develop, and coach others; prior team lead or supervisory experience is an advantage. - Thorough knowledge of the hospitality industry and operational best practices; experience with scheduling or workforce management solutions is desirable. - Proven ability to consult with customers, identify inefficiencies, and deliver commercially sound solutions that maximize ROI. - Highly organized with the ability to manage competing priorities across personal delivery and team oversight simultaneously. - Elevated emotional intelligence; communicates credibly at all levels – with customers, team members, and senior stakeholders. - Strong analytical and problem-solving skills, with exceptional presentation and meeting facilitation ability. - Self-motivated, delivery-focused, and collaborative; thrives in a fast-paced, dynamic environment. - Fluency in written and spoken English; additional language skills are an advantage. Requirements - This role requires regular travel to customer locations across the US. - Flexibility in working hours to meet customer needs is essential. Benefits - 🏖 Unlimited PTO! - 🏥 Medical, Dental, Vision Insurance! - 🏦 401k Match! - 👥 Parental Leave - 💻 Laptop and equipment. - Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Role Description Reporting to the VPs of National PFS & Financial Clearance, the Director of Regional Revenue Cycle will be responsible for overseeing all financial clearance and billing activities for Confluent Health, the implementation of policies and procedures, management of front-end, and back-end billing operations, and supervision of the Financial Clearance and PFS Managers. This individual directs and oversees the overall procedures, objectives, and initiatives of the organization’s revenue cycle activities to optimize the patient financial interaction along the care continuum. They will lead initiatives that review, design, and implement processes surrounding: - Authorization - Insurance verification - Billing - Third party payer relationships - Collections - Other financial analyses This individual will track and monitor numerous metrics related to the revenue cycle including: - Record insurance verification rates - Billing turnaround times The Director will manage relations with payers and providers to generate high reimbursement rates and a low level of denials. The Regional Revenue Cycle Director creates functional strategies and specific objectives and develops budgets/policies/procedures to support the functional infrastructure of the Brands and Centralized Billing Offices. Qualifications - Bachelor's degree in healthcare administration, business administration, finance or related field - At least six (6) years of experience in the healthcare RCM industry with three (3) years in RCM Management - Thorough knowledge of patient financial services (PFS) processes and standards related to billing, collections, and cash posting - Thorough knowledge of front-end processes (authorization, registration, insurance verification), finance, and data processing - Extensive experience leading teams and managing people - Data analytics experience (e.g., Excel, etc.) - Advanced communication skills and extensive experience interacting with staff, management, and executive stakeholders - Knowledge of regulatory requirements related to patient accounting, including a solid understanding of Medicare, Medicaid and managed care processes - Ability to read, analyze and interpret financial reports, contracts, and other legal documents - Dedication to the development of others and willingness to coach and mentor people as necessary to promote their personal and professional growth Requirements - Work with senior management to maximize clinical income, maximize profitability and productivity, and ensure best practices while fully complying with all third party payer reimbursement requirements - Develop performance metrics by which effectiveness, efficiencies, responsiveness and productivity is measured - Ensure compliance with all applicable external regulations as well as departmental and institutional policies and procedures - Oversee revenue cycle department including staff, systems, compliance, revenue analysis and strategic planning - Oversee and support the daily operations of all FC & PFS functions, including authorization, insurance verification, billing, follow-up and collections, cash posting - Develop, redesign, and monitor key performance indicators including payer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other requested parameters - Monitor A/R effectively and ensure aging categories are within established goals and national benchmarks - Establish a regularly scheduled revenue cycle meeting to discuss strategies and ensure everyone is educated on the direction of the department - Optimize all revenue through front-end and billing and collection activities - Improve organization performance by identifying areas of improvement in the revenue cycle - Ensure all revenue cycle personnel are educated and involved in the performance of the organization - Create and implement strategies to maximize revenue across the organization - Analyze workflow and demand within the revenue cycle and set the organizational structure to meet this demand