Customer Solution Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1927H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

18 days ago

Salary

R$290K - R$390K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Solution Manager

Ziff Davis

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria • Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes • Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution. • Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion • Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria • Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time • Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities • Build strong, lasting relationships with customer technical and business stakeholders across LATAM

Job Requirements

  • 5+ years of Experience in Telco, ISP and Enterprise-level-technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
  • Curiosity and comfort working with large-scale data and analytics to inform customer decisions
  • Ability to manage multiple priorities while maintaining attention to detail and customer value
  • Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
  • Strong communication skills across technical, commercial, and executive audiences
  • A passion for customer success and solving real-world connectivity challenges
  • Strong problem-solving skills and ability to adapt to changing priorities
  • Ability to manage multiple accounts simultaneously and work under pressure
  • Experience working in cross-functional and multicultural environments.
  • Willingness to travel regularly for client meetings and corporate functions
  • Familiarity with Ookla's product offerings or similar technology-based products is advantageous
  • Familiarity with Data Analytics tools and solutions is a plus

Benefits

  • comprehensive medical, dental, and vision coverage
  • life and disability benefits
  • Flexible Spending Accounts (FSAs)
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Flexible Time Off
  • Volunteer Time Off
  • paid holidays
  • family building and caregiving support
  • generous Family Care and Parental leave

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