• Design and develop automation frameworks from scratch, enhancing existing frameworks to ensure comprehensive test coverage; • Collaborate with Software/Test Engineers and Product Managers to understand project requirements and ensure automated testing aligns with business objectives; • Implement and maintain automated test scripts using the Playwright framework for functional, integration, regression, and UI testing; • Perform in-depth analysis and debugging of automated test failures, working closely with development teams to resolve issues.

• Designing and developing automation frameworks from scratch • Collaborating with Software/Test Engineers and Product Managers • Implementing and maintaining automated test scripts using the Playwright framework • Performing in-depth analysis and debugging of automated test failures

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards • recommend additional training to Service Delivery when performance review indicates it is needed • conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting • perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity • prepare professional review documents analyzing each team member's verbal, written and database proficiency • demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly • identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health • provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification • administer current training material and courses

• Develop, execute, and maintain User Acceptance Testing (UAT) test cases, test scripts, and test scenarios. • Validate system functionality for eligibility and benefits management applications. • Perform end-to-end testing for integrated human services systems supporting multiple benefit programs. • Identify, document, track, and retest defects through resolution. • Collaborate with business users, project managers, developers, and QA teams to ensure business requirements are met. • Participate in test planning, requirements review, and defect triage meetings. • Ensure testing documentation is complete, accurate, and aligned with project standards. • Support production validation and post-implementation testing activities. • Assist with reporting test results, risks, and overall UAT readiness.