• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards • recommend additional training to Service Delivery when performance review indicates it is needed • conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting • perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity • prepare professional review documents analyzing each team member's verbal, written and database proficiency • demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly • identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health • provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification • administer current training material and courses

• Develop, execute, and maintain User Acceptance Testing (UAT) test cases, test scripts, and test scenarios. • Validate system functionality for eligibility and benefits management applications. • Perform end-to-end testing for integrated human services systems supporting multiple benefit programs. • Identify, document, track, and retest defects through resolution. • Collaborate with business users, project managers, developers, and QA teams to ensure business requirements are met. • Participate in test planning, requirements review, and defect triage meetings. • Ensure testing documentation is complete, accurate, and aligned with project standards. • Support production validation and post-implementation testing activities. • Assist with reporting test results, risks, and overall UAT readiness.

• Ensure the quality, conformity, and reliability of externally supplied materials, components, and services used in aerospace manufacturing • Conduct supplier qualifications, Quality Management System audits, and evaluate supplier processes • Drive effective quality controls, corrective actions, risk reduction, and continuous improvement initiatives • Perform supplier assessments, evaluations, and audits to determine supplier capability and compliance with standards • Conduct Quality Management System audits in support of AS9100 compliance • Support root cause analysis and corrective/preventive action activities using structured problem-solving methods • Maintain audit documentation and quality records in accordance with internal procedures

• Work with a shift-left mindset, bringing quality perspective from planning, refinement, and story definition. • Support Product Owners and technical teams in creating clear, testable acceptance criteria oriented to business value. • Actively participate in team ceremonies, contributing insights on risks, dependencies, impacts, testing effort, and delivery quality. • Create, maintain, and evolve functional, regression, and automated test scenarios. • Support test execution during release cycles, analyzing failures, adjusting scenarios, and ensuring delivery reliability. • Collaborate with development and DevOps teams to integrate tests into CI/CD pipelines. • Analyze incidents, support root-cause investigations, and propose actions to prevent recurrence. • Track and present quality metrics such as defects, reopened bugs, production incidents, test coverage, automation stability, and failure recurrence. • Promote a quality culture within the team by guiding best practices, supporting peers, and driving continuous improvement.